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Premier Kia Of Branford

Branford, CT

4.9
1,748 Reviews
PREMIER KIA IS HOME TO THE PREMIER ADVANTAGE BUYERS BENEFITS PACKAGE WHICH INCLUDES OUR PEACE OF MIND GUARANTEE -3 DAY EXCHANGE POLICY AVAILABLE ON EVERY NEW KIA WE SELL PLUS SO MUCH MORE! At Premier KIA we are committed to ensuring that we exceed your expectations. Premier KIA is conveniently located off of I-95, Exit 54 in Branford. We are just 5 minutes from New Haven, CT, 15 minutes from Milford, CT, 15 minutes from Wallingford, CT and 25 minutes from Bridgeport, CT. In addition, we are only 20 minutes from Shelton, CT and Old Saybrook, Connecticut. Premier Kia is Branford Connecticut's Source for Unmatched Kia Sales and Service near Hamden and Milford At Premier Kia, our name says it all. As the premier Kia destination for Branford, North Haven CT, Hamden, and Milford drivers, we are proud to serve the automotive needs of our customers with a brand new state-of-the-art facility and an extensive selection of the latest new Kia models and automotive services. Our Connecticut dealership is one of only 65 Kia Galleries in the country. This allows us to deliver a unique and enjoyable car buying experience, throughout every step of the process. In our showroom, not only will you find popular new Kia models like the Teluride, K5, Sorento, Soul, and Sportage, you will also find premium amenities such as a spacious and comfortable lounge area, an Internet café with free WiFi, and a beautiful vehicle delivery area. Plus, you can find both green cars, hybrid and electric vehicles like the NiroEV and the all new EV6 too. Of course, not everyone is in the market for a brand new vehicle. In fact, many of our Branford customers instead prefer the tried-and-true nature and excellent value proposition of a pre-owned vehicle. With this in mind, we are proud to maintain a large inventory of quality pre-owned models as well. Many of our used vehicles are just a few model years old and offer many of the same great features as newer models but at a more accessible price point. Our highly trained technicians know your vehicle inside and out, and they have the experience, skills, and state-of-the-art equipment to get the job done right the first time. They only use genuine OEM Kia parts in order to guarantee exact fit and finish and lasting durability. Whether you need a simple checkup or an unexpected repair, you can trust our team to get you back on the road safely and as quickly as possible.
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205 North Main Street

Branford, CT

06405

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Showing 1,748 reviews

August 27, 2016

Great Expierience From the day i walked in to the day i picked up my car everything was done in a first class manner. Christina Zampedri took the time to show me how ev More

by JAA616
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Cosgrove, Kenny Schmitz, Christina Zampedri
Aug 29, 2016 -

Premier Kia Of Branford responded

Thank you so much for your comments. We appreciate your business and confidence with our Kia dealership. Enjoy your new car!

August 25, 2016

Best Customer Service Rep I've dealt with almost anywhere!! Nathan Glazewski has been the most helpful customer service representative to deal with, that I have now leased or purchased my fourth car from him. More

by joankia2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Glazewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Schmitz
August 13, 2016

The lease deal from xxxx!!! I had leased a Kia from Premier in 2013. My lease was up and so I returned to lease another car. The car I was turning in was in such great shape th More

by very disgruntled customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aug 13, 2016 -

Premier Kia Of Branford responded

Mr. Bevilacqua/ On behalf of the Premier Kia team, we are truly sorry you feel this way. We never like to have a disgruntled customer. We have tried, a number of times (including yesterday) to explain and walk you (and anyone you have involved) through your paperwork so that you better understand it. In the transaction, the first payment was not included in your upfront fees. Premier Kia contributed dollars towards your total up front fees to reduce your upfront fees to only $1,300 (this was discussed in front of you and your son during the vehicle transaction). You were responsible for your first month's payment towards your new lease. We acknowledge that you did call your credit card company to process a chargeback in this matter when you were not satisfied with our past explanations, but, your company closed it out in the favor of Premier Kia once we provided them all of the information. Mr. Bevilacqua - we really do appreciate your business. We have tried very hard to review this matter with you whenever you desired. Premier Kia provided you with an outstanding deal on your new leased vehicle, picked up the disposition costs on your old lease car, provided you a significant discount, provided you with 2 years/24,000 of complimentary maintenance and contributed towards your up front required payments. Your monthly payments are your responsibility and, you paid only what you were responsible for. We are sorry that you will not be using our service department, nor, taking advantage of the complimentary maintenance that we provided to you.

Aug 16, 2016 -

Premier Kia Of Branford responded

Mr. Bevilacqua/ Due to documents that you signed and, the confidential nature of the specifics, we believe it would be more productive to contact our General Manager directly with your questions. That way, he can get into specifics of your transaction that should not be in the public domain. You had the availability of our entire team - our General Manager, our General Sales Manager and our Finance Manager, all of which were involved in your transaction and, reviewed this matter. Most recently, you reviewed this again with our team prior to your original post on the Dealerrater.com website. The upfront portion of your lease, of which Premier Kia participated in to reduce it, didn't include your first payment on your new lease. As you know, all of this paperwork was provided to your credit card company, upon chargeback by you, who agreed with us. We thank you for your past business and, are truly sorry you have taken this position. We wish you the best in the future.

Aug 16, 2016 -

very disgruntled customer responded

You have never made an attempt to explain any of the charges to me. I have a copy of the down payment which states clearly that the $181.84 was included in the $1300 initial fee. And if this really wasn't an eroneous charge, why did Patrick from your dealership leave a message on my answering machine in which he said "How that money is going to be returned back to you". I might add that when I called Patrick back he wasn't available and NEVER returned my call. I saved that message if you would care to listen to it I would be happy to play it for you. As far as all of the other things you claim to have done, they are all pretty standard and aren't anything that I could not have obtained at another dealership. I think you should re-think the way you treat your customers especially when they are repeat customers. We have bought 2 Kias and haved leased 2 but I'm not even sure I want anything more to do with the brand because of my experience with your dealership.

Aug 21, 2016 -

very disgruntled customer responded

This is all a pack of lies and you're just trying to cover up your mistake!

August 09, 2016

My new car! Beyond thankful that things worked out so I could pick out a new car after 15 years! I wanted a great warranty and a dealership that was close to me More

by djm1403
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Schmitz, Christina Zampedri, Bobby Arel
Aug 09, 2016 -

Premier Kia Of Branford responded

Welcome to our Premier Kia family! Thank you so much for your comments - and, for your confidence in our dealership! Enjoy your new Sportage!

August 07, 2016

The best customer service !!!! looking for a car stop by KIA of Branford my sale's person was Cindy Carasone. She took the time with me and explained everything about the car not More

by Jo k
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Schmitz, Cynthia Batick
Aug 09, 2016 -

Premier Kia Of Branford responded

Thank you so much for your comments about Cindy and your purchase experience! We are grateful for your business and your confidence in our dealership!

August 06, 2016

My first Kia! We needed a new van. Previous vans have been Hondas and we decided to expand our search. Very impressed with the overall performance of the Kia and wi More

by EMF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Arel
Aug 09, 2016 -

Premier Kia Of Branford responded

Welcome to our Kia family! We are so happy that you decided to join us! Thank you for your comments and, we appreciate your confidence in our dealership - and, the Kia brand!

August 05, 2016

Professional,courteous and knowledgable Buying a car is always a dreaded experience for most, however, Nathan was the most professional car salesman I have ever had the pleasure to work with More

by Seagal
Recommend Dealer
Yes
Employees Worked With
Nathan Glazewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Schmitz
Aug 13, 2016 -

Premier Kia Of Branford responded

Thank you so much for your kind words and, your business! We thank you for your confidence in our dealership!

August 04, 2016

Great Experience Great service througout my purchase from my first contact with Kim and subsequent purchase through Bobby. All employees were friendly, respectful, and More

by Dean
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kimberly Seabrook, Kenny Schmitz, Bobby Arel
August 01, 2016

Perfect Experience - Professional, knowledgable, dedicated! Jerard was outstanding to work with! Not only did he and the rest of the team at Premier Kia add a personal touch to our car buying experience, but t More

by Eric98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerard Gibson
Aug 02, 2016 -

Premier Kia Of Branford responded

Thank you for your comments about your purchase and delivery experience! We are so happy that you are happy! Thank you for your business and your confidence in our organization!

July 31, 2016

Easy, friendly and helpful They've made my buy my new "used" car experience easy. There was no bs, everything was systematically smooth and that's a plus for my schedule. I didn More

by Tdinh1986
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny, Christina Zampedri
Aug 02, 2016 -

Premier Kia Of Branford responded

Thank you so much for your comments about your experience! Enjoy your new car and thanks for the business!

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