Premier Kia Of Branford

The Service Department is courteous, always willing to help. When calling, they always know us and are familiar with both of our cars. Great Service! help. When calling, they always know us and are familiar with both of our cars. Great Service! More

Dealing with Premier Kia to purchase my car was a positive experience from start to finish. I traveled from Rhode Island to buy my car in September 2013 and it was definitely worth the trip! I or positive experience from start to finish. I traveled from Rhode Island to buy my car in September 2013 and it was definitely worth the trip! I originally found Premier Kia and their sister dealership, Premier Subaru, through an Internet search while looking for a specific model car, a Saab 9-2X. I’d seen a car I was interested in, but the listing was so new that only a stock photo accompanied the description on the website. I clicked on live help to ask if photos of the actual car were available, and Rita, the person who helped me, could not have been nicer or more friendly. Rita quickly checked on the status of the vehicle and promised that the photos would be updated later in the afternoon or the next day. Sure enough, she followed through and the listing was revised with new photos and more specific information. When I decided to take the plunge and go see the car in person, the customer service continued to be fantastic. I arrived at the lot along with my boyfriend and my coworker who were along for the ride, and we were promptly greeted and helped by sales consultant Nathan Glazewski. Nathan was professional but also easy going and friendly. Not only did he answer important questions about the car and the buying process, but also questions about where to go for the best pizza in the area (also an important question!) and other interesting things to check out in the area since we were from out of town. He also respected the fact that we had already done our research online and knew our facts, and never insulted our intelligence. When I mentioned that my vehicle (sadly totaled in an accident) that I was replacing had been an Outback Sport and that I had really loved it, I was happy to learn that Nathan had also owned a similar year Outback Sport in the past so could easily relate to what I was looking for in a car. Also, as a female customer accompanied by two men on my visit, I appreciated that Nathan always addressed me with the important questions and never assumed that he needed to ignore me and "talk to the men" as some sales associates at car dealerships will unfortunately do. The buying process was pretty easy and painless, considering that the car was great and Nathan was very efficient following up via e-mail and phone after my visit. When I went to pick up the car, we discovered that the VIN etching that was supposed to be on the vehicle's windows had actually not been done, so Nathan suggested getting this done at the same time as the first free oil change that the dealership offers, or to have a kit sent that would allow me to do this myself. He followed up on this to make sure I knew my options and would be able to do this one way or another. He also followed up with me two weeks after the sale to make sure everything was perfect with the car…very impressive since with some other dealerships, once the sale is complete and you're out the door, you definitely never hear from them again and don't expect to. Nathan's attention to detail and customer satisfaction truly speaks well for him and the dealership. You truly get the feeling that they care about the customer and their happiness. A few other notes, on the dealership in general. When you walk into both Premier Kia and Premier Subaru, you definitely get a good, friendly vibe, from both the staff and the customers. Some of the customers I've spoken to in the waiting room were people that had been coming to the dealership for years. Also, one of the other reasons I considered visiting Premier was because their website says they will pick you up from the station in New Haven if you need to come in via train (a nice convenience for people who might be in between cars like I was). I ended up not using this service but the fact that they offer it at all was a big selling point. The Premier group, and their staff, definitely seem to go above and beyond. I'm very happy with the customer service I received from Premier Kia and the car I purchased. I would definitely recommend the dealership, and especially Nathan Glazewski, to anyone looking to purchase a used or new vehicle. As I said in the beginning of this review, it's definitely worth the trip. Thank you, Premier Kia! More

Cindy was informative, attentive, helpful, and most important genuine!. She was extremely knowledgeable about each of the cars I test drove providing me information on each of the features what they d important genuine!. She was extremely knowledgeable about each of the cars I test drove providing me information on each of the features what they did, how they worked. What made me feel most comfortable and won me over was her depth of knowledge and that she did not pressure me but provided me with the facts so that I could make an informed decision that was right for me and my circumstances. Overall I was very impressed with the dealership and have already recommended Cindy to others. I was such a happy customer that I not only bought one Kia from Cindy I bought 2! She is an asset to the dealership and has earned my future business! More

My experience at this dealership was great. The vehicles were great and the customer service from the employees was even better. All of my questions were answered and I left very comfortable. I came back to were great and the customer service from the employees was even better. All of my questions were answered and I left very comfortable. I came back to purchase a car here and am very pleased with my entire experience. More

This is my second leased vehicle through a Kia dealership and our third overall for the family. We were pleasantly surprised by not only the professionalism and friendliness of the employees at Premier Kia o and our third overall for the family. We were pleasantly surprised by not only the professionalism and friendliness of the employees at Premier Kia of Branford but also the willingness they took to "run the numbers" for us. Our personal experience with Cynthia was excellent as she was helpful without being overbearing. We will definitely return to Premier Kia, and Cynthia, for our next vehicle. More

Cindy managed to be professional and personal at the same time, always responsive and often proactive, not trying to sell up when I declared my price range--in general a pleasure to deal with. And she has a time, always responsive and often proactive, not trying to sell up when I declared my price range--in general a pleasure to deal with. And she has a nice sense of humor too! More

My wife and I were very happy with our experience at the premier dealership. Cynthia was very friendly and helpful answering our questions about the car with good knowledge . I would recommend the dealershi premier dealership. Cynthia was very friendly and helpful answering our questions about the car with good knowledge . I would recommend the dealership and Cynthia to others. More

Working with Nathan was great. Buying my first new car from him was a great experience. I would reccomend him to anyone. Very friendly and prompt! -Alexa Rodriguez. from him was a great experience. I would reccomend him to anyone. Very friendly and prompt! -Alexa Rodriguez. More

Mike was such a pleasure to work with. He made this car buying experience so enjoyable for us. He was straight forward and honest. He kept in touch and followed up with me every step of the way until my buying experience so enjoyable for us. He was straight forward and honest. He kept in touch and followed up with me every step of the way until my son picked his car up. His customer service skills are outstanding and he conducted himself in a very professional manner. I would recommend this dealership and especially Mike to any of my friends/relatives looking for a new/used car. My brief encounters with Liam and Kenny were also very pleasant. Both provided exceptional courteous and professional service. Thank you all for such a wonderful car buying experience! More

I drove in because of their price it was thousands below anywhere else. Tyler was really helpful in showing me the car. It was an easy experience and would recommend them to anyone. anywhere else. Tyler was really helpful in showing me the car. It was an easy experience and would recommend them to anyone. More