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Premier Kia Of Branford - Service Center

Branford, CT

4.7
100 Reviews

100 Reviews of Premier Kia Of Branford - Service Center

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September 08, 2015

Rude Service manager Brought my car into the dealership in Branford CT because of oil in the bottom of the well where the spark plugs are. I was turned away for service be More

by JRod
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Derek McMorran
Sep 09, 2015 -

Premier Kia Of Branford responded

Dear Mr. Torres/ Please allow us to set the record straight on this matter, as, you are not being factual. You called our service department on Saturday, August 22nd concerning a problem with your vehicle. Our service department indicated that, we would absolutely have an appointment for you on September 1st (since it was not an emergency) due to our schedule and, we would call you if we could get you in prior to that date. On Monday, August 24th, you came in - absent of an appointment - at 7:30am demanding that we look at your vehicle. You were not happy that our service department couldn't look at your vehicle immediately, nor, accepted that - if you left the car, we would have made every attempt to fit it in during the day to help you. We understand that you live in Meriden and have taken your vehicle to the Kia dealer you reference as you have only taken advantage of the free service we provided you and some warranty claims. Your vehicle is now outside of the warranty provisions. We believe that we have been kind to you and have attempted to work with you. We are sorry that you feel otherwise.

Sep 20, 2015 -

JRod responded

Let me set the record straight. Based on your response, I was never told any of it. 1. I was never told that if I left my car you would have someone look at it if an opening became available that day or any other. 2. There was oil leaking into my spark plugs, how does this not constitute a type of an emergency? Especially, since this same problem was dealt with on another occasion (June 2014) and handled by your service department. Check your records or I can provide you with mine. 3. I did not come in there demanding anything. I did not ask for immediate service. That is a lie. I would like to know what free service you are referring to? I have never been offered or received any free service. Any service I received from the dealership I have paid for, with the exception of any warranty items, which wasn't free since I paid for it(again, I can provide documentation). I used to get my oil changes from Branford on a regular basis, but I found the service lacking even then. The reason I kept going there was because I bought the oil changes in bulk, which was economical for me. Due to lack of customer service, I decided to give my business to the Wallingford dealership. I suggest you conduct further research and check the dealership records because my vehicle is not outside the warranty provisions. You have not been kind or attempted to work with me. To this day I still have not received a phone call from anyone. The only communication has been this review.

Oct 07, 2015 -

Premier Kia Of Branford responded

Dear Mr. Torres/ Please allow us to set the record straight on this matter, as, you are not being factual. You called our service department on Saturday, August 22nd concerning a problem with your vehicle. Our service department indicated that, we would absolutely have an appointment for you on September 1st (since it was not an emergency) due to our schedule and, we would call you if we could get you in prior to that date. On Monday, August 24th, you came in - absent of an appointment - at 7:30am demanding that we look at your vehicle. You were not happy that our service department couldn't look at your vehicle immediately, nor, accepted that - if you left the car, we would have made every attempt to fit it in during the day to help you. We understand that you live in Meriden and have taken your vehicle to the Kia dealer you reference as you have only taken advantage of the free service we provided you and some warranty claims. Your vehicle is now outside of the warranty provisions. We believe that we have been kind to you and have attempted to work with you. We are sorry that you feel otherwise.

June 26, 2015

90K mile service The service I get is always topnotch. This dealership is the best I've ever dealt with. However, not too happy with a purported 5 hr. service stretc More

by carol631
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian
June 24, 2015

Great Service Team It's great to work with a dealership that offers great customer service! While I purchased my Kia at a different dealership, I have had all service d More

by Happy Lady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek McMorran
May 09, 2015

Happy customer I always find scheduling easy. I am warmly greeted when I bring the car in for service. The work is done in a timely way and I am always made aware More

by LILYBELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek McMorran
December 19, 2014

CUSTOMERS ARE FIRST! "OUTSTANDING" Annie M. My Sorento is almost three years old and I can not put into words how HELPFUL the staff at Premier Kia has been through those years. The cu More

by AnnieM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek McMorran, Jamie Russo
July 29, 2014

REALLY?! You washed the engine, then wanted to charge me almost $1000 to fix the oil leaks you hid? I just purchased the car a month ago. Don't tell me you di More

by Mad06512
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
None
Aug 13, 2014 -

Premier Kia Of Branford responded

Premier Kia values the customer relationships that we have. Our cars are sold with a 6 month/6,000 mile nationwide limited powertrain warranty. We would not "wash the engine" for the purpose of hiding any oil leaks. Our Service Manager has been in contact with you and has only noted normal seepage due to the miles on your vehicle (in excess of 114,000 miles). The price you indicated in your review also includes additional work that you had questions on. We remain willing to work with you. Simply call us so that we can further discuss this matter. Thank you

January 23, 2014

The Service Department is courteous, always willing to help. When calling, they always know us and are familiar with both of our cars. Great Service! More

by cbrock1592
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
November 22, 2013

while i was buying my kia, my battery went dead on my car. thanks to Derek he had it brought right in while i was buying my new Kia! More

by tonide123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek McMorran
November 06, 2013

These guys are just great. I bought my Kia Soul( which I love) from them about 1 1/2 months ago. You would think that since they already sold me the car they didn't have to be as nice, but you would be wro More

by Beacon1962
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Derek McMorran
October 18, 2012

This was our very first online order with KiaPartsWebsite.com and as any online order we we're very nervous. Dealing with Derek Mcmorran was just amazing. He was minutes responding to every o More

by sandra.burtbarker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sandra Barker, Derek McMorran
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