Premier Kia of Kenner

Ray and Curbin worked step by step with us through a really complicated and stressful situation. Ray, especially, was just amazing, start to finish. I am TOTALLY SHOCKED to see the poor ratings. Unles really complicated and stressful situation. Ray, especially, was just amazing, start to finish. I am TOTALLY SHOCKED to see the poor ratings. Unless something has remarkably changed at Premier, the old reviews couldn't be more different than my experience. More

Horrible once they have made the sale to you! Had a great experience buying the car bc they want that sell, but I def. wont be back & I had planned on coming back next year & buying my other daug Had a great experience buying the car bc they want that sell, but I def. wont be back & I had planned on coming back next year & buying my other daughter a car & I had jus recommended someone I work with & she bought her suv there. I was lied to about oil changes & I just spoke to Duane & he is basically calling me a liar!! He said the first 2 oil changes are free & when I bought the car, I said I live over an hr away, do I have to come all the way back here for the oil change & he said no just call me when its time & I can transfer the oil changes to a Kia near you, after trying to get in touch with him for 3 wks, I did today & he said oh no I cant do that!! Why would I make this up & waste my time trying to get in touch with him for 3 wks if I didnt know what I had been told!!!! They do not care about you at all after the sale, idk why I am surprised!! More

PLEASE DONT DEAL WITH THIS DEALERSHIP VERY UNPROFESSIONAL STEAL YOUR CREDIT INFORMATION DONT TRUST THESE PEOPLE EVERYTHING IS LIES I JUST TALKED TO JUNI VERY DISRESPECTFUL CURSING AND EVERYTHING STEAL YOUR CREDIT INFORMATION DONT TRUST THESE PEOPLE EVERYTHING IS LIES I JUST TALKED TO JUNI VERY DISRESPECTFUL CURSING AND EVERYTHING More

Be very careful of the sales team especially Vito. I would guess what they did would be counted as fraud. I signed an agreement with the car price listed on it which they took in the back to process. I would guess what they did would be counted as fraud. I signed an agreement with the car price listed on it which they took in the back to process. About 10 mins later salesman comes out and puts new paperwork in front of me with all new prices. When I asked about where the agreement I just signed was the salesman said they shredded it. I walked out sad thing is this would have been the second car i purchased from there. More

This car will kill me I had a recall on an engine Out 900.00 rental car Back in shop 4 times still problems Car will go from 60 to 30 no warning Won’t move when merging onto interstate Pedal to floo 900.00 rental car Back in shop 4 times still problems Car will go from 60 to 30 no warning Won’t move when merging onto interstate Pedal to floor won’t go over 20 Literally this car will kill me Junior tha manger told my husband to trade it in It’s under warranty and paid for I have never Sued anyone but this will be my first If I die in this car you know why More

This dealership is the worst! A salesman literally berated my husband and I because I wouldn’t let my husband accept a shoddy deal. He basically called me stupid and said I was ru A salesman literally berated my husband and I because I wouldn’t let my husband accept a shoddy deal. He basically called me stupid and said I was ruining the “deal” for my husband. They need some serious revamping because based on the reviews I have seen on all the websites, many people have the same issue. Basically the customer comes LAST! More

I purchased a 2020 Kia Soul from a private individual who had purchased the Soul at Premiere Kia of Kenner and took it there for all its services. He assured me that all the recalls had been taken care of a had purchased the Soul at Premiere Kia of Kenner and took it there for all its services. He assured me that all the recalls had been taken care of and that they had investigated the check engine light but could not find any problems. Today I took the vehicle to another dealership because it was due for an oil change and it was determined that neither of the recalls had been fixed. Additionally the check engine light was on in fact due to a Crankshaft Position Sensor which potentially is over 300.00 to fix. Do not take your car to this dealership for service. The obviously just lie and don't actually fix anything. More

We purchased our Kia in November. Not only was the tank completely empty (we got to the station with 0 miles of gas left) but they sat on our registration til the end of March. It wou Not only was the tank completely empty (we got to the station with 0 miles of gas left) but they sat on our registration til the end of March. It would’ve been longer had I not continually called and emailed, leaving over 20 messages to never be called back. After some investigating, the state of Louisiana said they never received anything related to our vehicle. It took 5 MONTHS to find out they never submitted anything- no wonder they never called back. Finally I speak to a sales manager who ends up getting everything taken care of in a day. His excuse “just goes to show how losing a really good employee effects how things run around here” Absolute clown show. AVOID! More

I walked in to Kia of Kenner around 5pm tonight and told the lady at the front desk I was there to leave a car for Recalls. She pointed to the parts desk and told me to go see the girl at the desk. The girl the lady at the front desk I was there to leave a car for Recalls. She pointed to the parts desk and told me to go see the girl at the desk. The girl was on the phone. I stood there for a few minutes and the guy in the booth next to her asked what I was there for. I said I was leaving a car with them. He said " are you picking up or dropping off"? I said "I am leaving a car with ya'll for recalls". He said "I think you need to go over there" (pointing across the room). I said "the lady at the front told me to go to this girl (on the phone). A few minutes later she got off the phone and asked what I was there for. I said "I am leaving a car for recalls". She replied, "Are you leaving a card?" I said "no, leaving a CAR" (loudly so could hear what I said). She said "Picking up or dropping off" (same as the other guy that didn't understand what leaving a car meant). I was very patient and calm, mind you, very quiet all the way through this point - it was about 10 minutes in. She said that she thinks that I needed to go see someone on the other side. I said to myself outloud with my hands up in frustration something like "Why is this so hard to understand" A guy who had been walking around in there, either a salesman or a manager says "man calm down, you don't need to get all dramatic and make a scene" I said to him while in disbelief of his comment "I'm not making a scene man, I just want to know who can help me to leave the car". He said "You don't have to talk to the lady (at the front) like that". I said "I am not just talking about her. All 3 people didn't understand what I said!" He repeated again and added "Don't come in here and act like Clown" I replied "Are you calling me a clown now?" He said "yeah, don't be a clown" so I told him "Man f**k you" and preceeeded to head to the door to leave and he came behind me saying, "you got a problem!" so I turned around and this man is in a threatening position with his hands up like he wants to fight. So, I said "so you are gonna come up behind me when I am leaving?!" He says "yeah you told me F**k you, so what you gonna do?" I replied "I said F**k You because you called me a Clown and now you are gonna come up behind me when I'm trying to leave?" He kept his hands up in a threatening position after I showed no signs of being physical towards him or anyone else the entire time I was there, and he says "You messed with the wrong one", before I was out of the door" Then he stepped outside behind me and walked right back inside. I don't know who this guy is. I did not get his name but this is the most unapologetic, unprofessional experience I have ever had at a business. For him to actually put his hands up, is mindblowing. And if I am correct I will even say he must have put on some brass knuckles as I was walking out before I turned aroun,d because it looked like that was on his hand when he was in the fight position. This guy is a total psycho. I left the dealership and brought the vehicle to the Harvey dealership for service and will be reporting this incident to corporate and the BBB More

Will Never consider buying one again.They will sell the car right out from under you to the person that has the Most money Even if you have a Purchase order an sending them the money. car right out from under you to the person that has the Most money Even if you have a Purchase order an sending them the money. More