Premier Nissan of San Jose

Betty provided *outstanding* service during the final part of the sales process. She made the whole process super easy and enjoyable. I have bought several vehicles in the past. It has never been made th part of the sales process. She made the whole process super easy and enjoyable. I have bought several vehicles in the past. It has never been made this straight forward and efficient. Thank you Betty!! More

I am very satisfied. Now that I found how great and safe to drive with my new Altima Nissan? I really recommend this to my family and friends and most of all I will recommend Ms. Sohee Babakhani to help th to drive with my new Altima Nissan? I really recommend this to my family and friends and most of all I will recommend Ms. Sohee Babakhani to help them .She's so wonderful, very helpful and easy to get along with. You really feel comfortable asking her in many ways and she really help you more. Thank You Ms Sohee.....Marlita More

Excellent Sevice Sohee Babakhani was fantastic. She was professional, curtious. and very friendly. She was very patient with me and guided me through the entire proces Sohee Babakhani was fantastic. She was professional, curtious. and very friendly. She was very patient with me and guided me through the entire process of buying a car with ease. Even my friend who drove me since I came some 60 miles to view, test drive and eventually buy the car was impressed with Ms. Babakhani. If she was given a score it would be a 10. She is excellent. More

Great help in finding me correct car with reasonable price. good to have pleasant mind of people while dealing a car. Will recommend you for any type of car service price. good to have pleasant mind of people while dealing a car. Will recommend you for any type of car service More

Good customer service. Friendly and affordable, and the best part is having the salesman make you feel comfortable with the purchase. Special thanks to Mike James for all the help.Out of 1-10, he deserves best part is having the salesman make you feel comfortable with the purchase. Special thanks to Mike James for all the help.Out of 1-10, he deserves a 10+. More

It was a pleasant experience at this dealership. Sohee was so helpful in many ways to make car buying a breeze. I would highly recommend this dealer to anyone. Thank you for the your honesty and hard wo was so helpful in many ways to make car buying a breeze. I would highly recommend this dealer to anyone. Thank you for the your honesty and hard work. More

I purchased a brand new Nissan Rogue 2/8/2014. The initial experience of browing Nissan's selection was a satisfactory one. Johnny worked with us in finding a vehicle that met our needs. The reaso initial experience of browing Nissan's selection was a satisfactory one. Johnny worked with us in finding a vehicle that met our needs. The reason I have rated this dealership at a 2-3 is because AFTER the check for the vehicle was processed and the Rogue was sold, I received the feeling that customer service was no longer a priority for Nissan to fulfill. It began when I was asked to return for the delivery on 2/12/2014 but was missing the car mats and the second programmed key. When I arrived on 2/12, Johnny informed me that the key and mats still needed to be ordered, but would finish his portion of the delivery. He stated that it would take a couple of days, more than likely Friday, to receive these items that should have been sold with the car and the mats had probably been taken out of this Rogue to satisfy another customer. I called Friday to avoid going to Nissan for nothing, and received no return call. I texted him on his personal cell and still didn't return my text. I called again on Monday, 2/17/2014, no answer. Then called again from another number on Wednesday 2/19/2014 and he answered stating that he was JUST finishing up the order as we were speaking and would be ready for pick up on Friday 2/21/2014. I asked him if he received my message in regards to the scratch on the drivers side panel that was on the Rogue and Johnny said he had acknowledged that he received all my calls, apologized and stated that he would have this scartch fixed asap. I showed up 2/21/2014 and Mr. Trammel was no where to be found on the premises. When he arrived from the gym, he said that he thought we had scheduled for the afternoon and apologized for the 45 minute wait. The floor mats were in, but the key didn't come in and I would have to return. The scratch was buffed out, but looking at the vehicle, the scratch remained. At this point in time, I expressed that this would be a third time I would have to return for not only the key, but for the scratch. Mr. Trammel stated that for the back and forth, he would fill up my gas tank. I then made an appt for 3/1/2014 at 9am for the key programming and scratch repair. 3/1/2014: Jason the service advisor was very helpful and explained they would take care of me. The key was programmed, however the scratch was deeper then they had anticipated and would have to go to the body shop. He then passed me back to Johnny to proceed. Johnny brought me to make an appointment with Linda, who then told me that I would need to schedule for half a day to a whole day without my vehicle. I asked for a rental, but Linda said that I wasn't eligible for a rental and the best she could do was MAYBE have it back by a half day time frame. I consented as I thought I had no other choice and scheduled for 3/7/14, as this was my day off from work and could afford to be without the vehicle. Being that she told me I could pick it up the same day, I left my daughter's car seat and diaper bag in the back. I briefly asked Johnny about the gas situation and he said he'd take care of it when I returned. 3/7/2014: I spoke with Jaime early that morning and he explained that the body shop doesn't take that short of time period on a paint job, and normally takes 2-3 days. Jaime politely stated my two options: wait the 3 days and have the job done right, or he could have them buff it out and be ready by the end of the day, but the job wouldn't look as good. Of course, with the Rogue being a BRAND NEW vehicle, consented to the 2-3 day turnaround. 3/10/2014: Received a call from Jaime stating that my vehicle was ready for pick up and Nissan would be open until 6pm. I called him back asking who I would need to talk to about having my gas tank filled since Johnny was off, but I received no call back. At 12:30 (my lunch hour) I went and obtained my vehicle, and to no surprise, my gas tank was not filled. Please keep in mind that it was previously half full and NOT on empty. Johnny was not in so I spoke with Terry the Manager, and he had my tank filled within minutes. I was grateful for him at this point. The whole point of this review is because I really feel they could have done better. They could have offered me a car rental since they sold me a NEW vehicle with a scartch. I was really hoping for a better experience as I have been a loyal cutomer since 2002. I purchased my Nissan Altima Brand new from the same dealership. The vehicle I purchased was a 2013 Nissan Rogue, but none the less it was brand new with 65 miles on it. I feel like Johnny should of had these minor things handled and should have requested these items to be shipped on an expedited basis. I shouldn't have had to drive back and forth 3 times being that this was a new sale. I have spent over $26k and felt brushed to the side when I handed over the check. I purchased this car with my 1 year old in mind and being with out a car until Monday Afternoon was extremely inconvenient. Again, it wasn't like I put my money into a used car. I really expected more out of Nissan. Tomorrow marks one month of actually buying the Rogue and as we are one day shy, have barely received everything for my vehicle. I am sorry to report that I do love Nissan as a reliable vehicle source, but unfortunately, I will have to take my business elsewhere. More

We were very satisfied with the help we received and our purchase of vehicle was quick and easy. We will definitely recommend others to buy vehicle from this location. purchase of vehicle was quick and easy. We will definitely recommend others to buy vehicle from this location. More

Thank you for helping me with the purchase. Mr. Minh Tran was very helpful in the purchase and I greatly appreciate him assistance my family and I with the purchase. was very helpful in the purchase and I greatly appreciate him assistance my family and I with the purchase. More

We are first time buyers. Charles and the boss, treated us kindly and respectfully and sold us a car we absolutely love. Thank you so very much for making this a memorable experience for the whole family. us kindly and respectfully and sold us a car we absolutely love. Thank you so very much for making this a memorable experience for the whole family. More