Premier Subaru Middlebury

We're raving about Premier Subaru When I decided to lease a Subaru, I decided to try Premier Subaru. Neither my husband nor I have had any experience with either Subarus or Premier. I When I decided to lease a Subaru, I decided to try Premier Subaru. Neither my husband nor I have had any experience with either Subarus or Premier. I had done my homework on the car; the dealership just happened to be closest to our home. We are both so impressed with everyone there. My original contact was with Bob, in sales, who took my phone call.. He invited us to come in, promising we would be happy with the dealership. Upon arrival Bob introduced us to Sarah Ritenour, an extremely personable, knowledgeable and helpful young lady. She helped me decide on a model and " ran the numbers" for me. Unfortunately Premier could not give me what I felt my trade-in was worth, and we left hoping I could sell it independently, and I did. When we returned a couple of days later, cash in hand, Sarah was off. We worked with Bo Prescott to finalize the lease and with Sherie to complete the paperwork....a wonderful caring group of people who earned our respect and gratitude. Want a great deal on a Subaru? Go to Premier! You'll walk out happy! More

Excellent customer service Mark was very nice to talk to and was very helpful and knowledgable! My family felt comfortable and we would highly recommend premier and Mark to our Mark was very nice to talk to and was very helpful and knowledgable! My family felt comfortable and we would highly recommend premier and Mark to our friends and family. People return to places because they like and trust the people that work there, thank you More

Bad experience that turned out great. I have a 2010 Legacy GT that I bought new. This was the first time I used Premier for service. In the past I was using a Subaru dealer in Torrington I have a 2010 Legacy GT that I bought new. This was the first time I used Premier for service. In the past I was using a Subaru dealer in Torrington and that was a nightmare, but that's another story. I brought my car in to have the timing belt changed and after they changed the belt and took the car for a test drive the car stopped running and had to be towed. The bad experience was dealing with the people in service that could not explain what the issue was. After about a week and a half I got tired of calling and dropped in and was introduced to the assistant service manager, Joe Proulx. Joe took me into the shop where the mechanic was working on my car and explained the issues they were having. After we discussed some history of past repairs done to my car he assured me they would get it fixed correctly. I left the dealership feeling very confident and at ease after talking to Joe. I am not one to blow smoke but he is an asset to that company and I will continue to use their service dept. More

Great experience with a good price. Thanks John Risk for helping us. Everything went smoothly and we were able to work out the best price. Dealer was not pushy and was very helpful. Thanks John Risk for helping us. Everything went smoothly and we were able to work out the best price. Dealer was not pushy and was very helpful. More

Great Experience We bought a 2015 Outback at Premier Subaru in Watertown and had a great experience. Mark Haislip helped us out and was great. Very laid back, not pu We bought a 2015 Outback at Premier Subaru in Watertown and had a great experience. Mark Haislip helped us out and was great. Very laid back, not pushy at all. Knew the car well, spent the time to go over all the features on the initial test drive and after I purchased it as well. And Mark was very patient with me (my husband was at work and I brought my 3 year old and infant with me!!!) Highly recommend. More

Good Service, good car buying experience. I saw an Outback I liked online and dropped by to check it out. The staff was very pleasant and attentive. I had done my research, and the prices were I saw an Outback I liked online and dropped by to check it out. The staff was very pleasant and attentive. I had done my research, and the prices were very fair, both for the trade in and the asking price. They even worked with me a little on price when it was a bit of a stretch. I need some minor service and they are getting me right in when I need it to take care of the issues. So far, a very good experience at Premier Subaru of Watertown! More

Super dealership and very kind, understanding people They are awesome! The salesperson spent four hours with me in the freezing cold and answered all my questions. He let me drive four cars before maki They are awesome! The salesperson spent four hours with me in the freezing cold and answered all my questions. He let me drive four cars before making my decision. They gave me a super fantastic deal when I honestly explained the financial limits I had. There was no pressure! AND I have an awesome car (2015 Legacy) that has done wonders for my self esteem. It is my first Saburu and they made a lifetime customer! More

Great Dealership and Great Employees Fair price, no pressure, know their product. We bought our 2016 Forester in an hour at most. Bo Prescott a great sales representative for Subaru. Fair price, no pressure, know their product. We bought our 2016 Forester in an hour at most. Bo Prescott a great sales representative for Subaru. More

Responsive and knowledgable staff I called at 9:30 am Saturday morning and got an appointment for 11:00. Despite the busy atmosphere there was no waiting or pressure as I proceeded to I called at 9:30 am Saturday morning and got an appointment for 11:00. Despite the busy atmosphere there was no waiting or pressure as I proceeded to test drives three different models. I would recommend this dealership to anyone looking for decent sales people to demonstrate decent cars at decent prices. Two thumbs up! More

friendly work force I was greeted as soon as I arrived. The sales person was not pushy or judgmental. He answered all my questions and encouraged me to think of more. H I was greeted as soon as I arrived. The sales person was not pushy or judgmental. He answered all my questions and encouraged me to think of more. He did review all the great options and qualities of the Forester I was looking at. The finance part went smoothly and the staff was very knowledgeable. Very good dealer and staff experience. They were honest and enthusiastic. I dealt with Bo Prescott and Sherry. More