Premier Subaru Middlebury

Excellent, and stress-free! I went to Premier Subaru for my first lease in 2014, so I was confident I'd get decent service. However, my experience this time exceeded my expectati I went to Premier Subaru for my first lease in 2014, so I was confident I'd get decent service. However, my experience this time exceeded my expectations. Jeff greeted me when I walked in, and Ed couldn't have been a friendlier or more patient sales person. I felt genuinely well taken care of through the process of leasing a new car, everything was explained clearly, and I was impressed with the excellent customer service. Kevin, who did the finance work, was also terrific. I was treated with respect, friendliness, and there was no hard sell. I dropped in on Thursday night, and picked up my new car on Saturday. So easy, so stress-free! Jeff takes the time to meet with every customer before they leave in their new Subaru, and that was another professional courtesy that I really appreciated. More

New Forester purchased on 10/4/16 Excellent experience. Salesman, Edwin Estrada very thorough, and helpful. Patient, answered all of our questions. A very pleasant experience with the Excellent experience. Salesman, Edwin Estrada very thorough, and helpful. Patient, answered all of our questions. A very pleasant experience with the salesman and the dealership. Seamless. Rita and Mark Greene More

What a First Class Dealership With my limited space in our garage I had to search for an auto I loved under 175 inches long. I drove 5 autos with those specifications. Jeep, GM, Ma With my limited space in our garage I had to search for an auto I loved under 175 inches long. I drove 5 autos with those specifications. Jeep, GM, Mazda, Honda and Suburu CrossTrek. Of all the dealerships visited, Premier took the time to listen to my specific needs. I worked with Michael and he put me into a comfort zone and never once compared his auto to all the ones I drove. He spent a lot of time focusing on the attributes of the Suburu (CrossTrek) We drove a CrossTrek to my home to see how well it fit in our garage and was amazed how well it drove. Everything Michael said about the CrossTrek was right on. No hard sell, no let me talk to my manager just positive attributes of the CrossTrek and the dealership. I have purchased over 10 cars in my life time but this dealership is the best. Price was what I expected and the CrossTrek that finally came in was everything Michael said. Michael wears Premier Suburu in his heart. What a terrific employee and dealership. More

Great Dealership Very pleasant car buying experience. Everyone was very helpful which made the process much less stressful. I would totally recommend friends and famil Very pleasant car buying experience. Everyone was very helpful which made the process much less stressful. I would totally recommend friends and family when in the market to buy. More

Overall a great experience This was one of the best experiences we had buying a car. We arrived and salesman were busy, so John, who is not a salesman, assisted us at looking at This was one of the best experiences we had buying a car. We arrived and salesman were busy, so John, who is not a salesman, assisted us at looking at Outbacks. He knew the product and you would think he was sales staff. John then handed us over to Fred. This was a no hassle sale. There was no hard sell, discussed price of car which was very fair and our trade, also fair. We were happy with the offer and appreciated the staff was pleasant and not pushy. Would have given a 5 but they were having computer issues so we were told someone would call us later w final numbers on money to bring later that day. No one called. The next day we had to make a couple of calls because when we called the calls were always sent to voice mails. Finally I had to tell receptionist do not give me voice mail I need to talk to someone. Once I was finally able to connect with a live person I was able get the info I needed. On day of delivery the car was ready as promised. Like their approach to the customer and would recommend them. More

Excellent Experience here. My husband and I needed to buy our daughter a new car. We have only bought new cars and only once had a salesman we liked and would go back to...Until My husband and I needed to buy our daughter a new car. We have only bought new cars and only once had a salesman we liked and would go back to...Until now. Our salesman Chris was an amazing person to work with. He asked us all the right questions and was not pushy. He wanted to make sure he sold us a car right for us. Since this was our first Subaru, he made sure we knew everything there was to know about them. I can say with utmost certainty that our next car will be a Subaru. My husband and I live in New York. I will gladly travel back to Premier Subaru in Connecticut to make the purchase. Thanks Chris for your excellent service. We really appreciate it More

Accomplished I knew I needed a new vehicle and was dreading the process of shopping. From Internet communication, sales, and delivery, it was a good experience. I knew I needed a new vehicle and was dreading the process of shopping. From Internet communication, sales, and delivery, it was a good experience. John Risk knows his product and explained everything very clearly. I was impressed with his patience in demonstrating the features and the test drive. I love the new Forester, this is the first Subaru I have ever owned. I look forward to many family trips with it. Sherry in the business dept has a great sense of humor and was very patient also. Thank you, Dorothy More

Great car buying experience! I have bought many cars and this was one of the most positive experiences I have had. The people from sales to service were so helpful! John Risk, m I have bought many cars and this was one of the most positive experiences I have had. The people from sales to service were so helpful! John Risk, my Sales Associate, was very knowledgeable and helpful in making sure I got the right car and options. Sherry in finance made signing the paperwork almost fun! They also beat two other Subaru dealerships' prices in the area. I highly recommend going to Premier for your next car! More

Wonderful Experience We walked in expecting a hard sell. Ed welcomed us and did not push us at all. We felt very comfortable and ended up purchasing a brand new Outback. We walked in expecting a hard sell. Ed welcomed us and did not push us at all. We felt very comfortable and ended up purchasing a brand new Outback. We're very happy. More