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Premier Subaru Middlebury
Middlebury, CT
1,338 Reviews
Premier Subaru Middlebury is home to the premier advantage buyers benefits package which includes our peace of mind guarantee -3 day exchange policy available on every new Subaru we sell plus so much more!
We are dedicated to providing you with an ownership experience worth raving to your friends about. We offer new Subaru models, used cars, and the service, parts and car financing in Watertown that folks from Danbury, Southbury, Torrington, Hartford and Middlebury CT want and need. That includes new models (i.e., the Forester, Impreza, Legacy and Outback, financing and everything in between, including genuine Subaru parts & car service in Middlebury.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,338 reviews
September 16, 2023
We were greeted in under a minute by a knowledgeable salesperson who listened to what we were looking for and then talked through what options were available. Then he showed us the cars that met that cr salesperson who listened to what we were looking for and then talked through what options were available. Then he showed us the cars that met that criteria and took us for test drives of the top picks. Having narrowed down the choices we said we would do some research and be in touch. He was not pushy and did not constantly call me. After my research I decided that I did want to pursue a forester wilderness. He guided us through new and used options as well as buy Vs lease options. Again he was not pushy or neglectful he walked a perfect balance of being invested in helping us without pressuring us. After the car I wanted was selected a very nice and knowledgeable specialist was brought in to explain every detail and button on and in the vehicle. He was patient and thorough. He explained all the safety features and how to enable/disable them. After that it was on to the finance department to do paperwork which I hate. Finance staff was funny, fun and made the paperwork process. Feel like a breeze. They were very upfront with all of their policies and warranties. It felt like they were genuinely trying to get me the best deal. I loved my experience at Premier Subaru in middlbury, they took what I had up to that point been a very painful and tedious search for a vehicle and made it a pleasurable experience. I would highly recommend them to anyone looking to get a new vehicle, or a used one. More
by Jhoward679
September 12, 2023
I worked with Cassidy Vaughn he was very easy to deal with explained everything, answered all my questions. I haven't bought a car in 22 years and he made it easy. Carlos Baptista is the product spe with explained everything, answered all my questions. I haven't bought a car in 22 years and he made it easy. Carlos Baptista is the product specialist. He was patient and very knowledgeable. My husband and I are seniors and we understood the electronics due to Carlos's skill. More
by twasoka
Employees Worked With
Other Employees :
Carlos Batista, Joseph Hernandez
September 04, 2023
The dealership listened to my wishes and dealt fairly with me and my trade in. Everyone was professional and courteous. Who could ask for anything more? with me and my trade in. Everyone was professional and courteous. Who could ask for anything more? More
by brian.condley
Employees Worked With
September 02, 2023
This was my second Crosstrek purchase from this dealership. Just like the first purchase the sales department and service department are excellent. dealership. Just like the first purchase the sales department and service department are excellent. More
by Joaquim Caetano
August 31, 2023
Carlos and the entire staff at Premier made my car purchase a pleasant experience. In addition, all were efficient, knowledgeable and appeared cheerful while performing all their duties. purchase a pleasant experience. In addition, all were efficient, knowledgeable and appeared cheerful while performing all their duties. More
by Sonnyw06798
August 30, 2023
Great experience from the start to the end. No pressure from Rob the salesman. He showed me the car and we made a deal. Carmine the sales manager gave me a great deal and Carlos went over all t No pressure from Rob the salesman. He showed me the car and we made a deal. Carmine the sales manager gave me a great deal and Carlos went over all the details of the car I purchased. Overall great experience and would definitely recommend them. More
by Deleo69
Employees Worked With
Other Employees :
Rob Apted, Carlos Batista
August 28, 2023
We love our 24 Crosstrek. It was a pleasure working with Carmine, and our salesman Cassidy. They made an onerous process simple and pleasant. They kept in touch throughout our It was a pleasure working with Carmine, and our salesman Cassidy. They made an onerous process simple and pleasant. They kept in touch throughout our experience and made the pickup day an enjoyable and stress free encounter. Premier Subaru is a great dealership. I highly recommend them. More
by Georgejhill421
August 28, 2023
Helpful, thoughtful, interested - all good things when looking for a car to purchase. Time was not the issue, we looked at several cars and narrowed down our needs to one model. This dealership is light a looking for a car to purchase. Time was not the issue, we looked at several cars and narrowed down our needs to one model. This dealership is light and efficient, working together well like the engine of a new Suburu. I purchased my vehicle and left knowing they are my safety net - which is very important to me. More
by Thalassa Skinner
August 24, 2023
My elderly mother has purchased over 10 cars for decades from this dealership and Shannon, in particular, has helped her and gone above and beyond the general scope of service and way more than any other de from this dealership and Shannon, in particular, has helped her and gone above and beyond the general scope of service and way more than any other dealership I have worked with. Shannon is sweet, caring, and patient and always goes the extra mile to help her customers, including my mom! I can't give a better rating to the dealership only because a recent transaction she had with the purchase of a new car is where she was promised her car would have a rear backup sensor but when it came, it did not. To date, the dealership has been unwilling to provide her with this feature unless she pays more money after just having spent nearly $40k! More
by premiercustomer
Employees Worked With
August 23, 2023
I had an exceptional experience at this car dealership! From the moment I walked in, Ms. Rachel Santos greeted me with warmth and professionalism. She patiently answered all my questions and guided me thro From the moment I walked in, Ms. Rachel Santos greeted me with warmth and professionalism. She patiently answered all my questions and guided me through the entire car-buying process. The range of vehicles they offered was impressive, and I found the perfect car that suited my needs. Mr Carlos was knowledgeable and went through every detail with me on my new car. The financing process was seamless, and they worked hard to find me a great deal. Overall, I left the dealership feeling satisfied and confident in my purchase. I highly recommend this dealership to anyone in search of a new vehicle! Thank you Rachel, you are the best! More
by Pin Chun Chen
