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Premier Subaru Middlebury

Middlebury, CT

Overview
Employees
Reviews
Vehicles
4.9
1,308 Reviews
Premier Subaru Middlebury is home to the premier advantage buyers benefits package which includes our peace of mind guarantee -3 day exchange policy available on every new Subaru we sell plus so much more! We are dedicated to providing you with an ownership experience worth raving to your friends about. We offer new Subaru models, used cars, and the service, parts and car financing in Watertown that folks from Danbury, Southbury, Torrington, Hartford and Middlebury CT want and need. That includes new models (i.e., the Forester, Impreza, Legacy and Outback, financing and everything in between, including genuine Subaru parts & car service in Middlebury.
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1660 Straits Turnpike

Middlebury, CT

06762

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Showing 1,308 reviews

January 22, 2023

Samantha Byron gave exceptional customer service. She was very responsive and professional. Samantha had excellent communication. I had to remind the dealership to apply the Sam’s club discount which More

by Nbiatowas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Risk, Samantha Byron
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Jan 24, 2023 -

Premier Subaru Middlebury responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 21, 2023

I have had my Subaru for 3 months now and I love everything about it. It is exactly what I was looking for in a new vehicle. I am happy that I went to Premier Subaru of Middlebury to purchase my fir More

by Amanda Proto
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Batista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Apted
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Jan 23, 2023 -

Premier Subaru Middlebury responded

Hi Amanda, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 19, 2023

Very Good experience at Premier Subaru. Cassidy is terrific ! Love the dealership and the car ! More

by Robert.lavan77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cassidy Vaughn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Batista
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2023 -

Premier Subaru Middlebury responded

Hi Robert, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

January 18, 2023

Premier made the entire process easy and fun. I have confidence in my decision of vehicle and dealership. More

by Charlene.easter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Batista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kather
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Risk
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Jan 22, 2023 -

Premier Subaru Middlebury responded

Hi Charlene, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

January 17, 2023

great service! was very welcoming to both me and my family. it was a good experience. More

by Gillianpetrarca
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cassidy Vaughn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Batista
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2023 -

Premier Subaru Middlebury responded

Hi, thank you for your kind words! We're happy we could help. Our team is available should you require any extra help.

January 16, 2023

I was satisfied with the service until my last appointment, that wasn’t a good visit More

by m.severino
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shannon Way
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2023 -

Premier Subaru Middlebury responded

Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. We would like to have a better understanding about your experience. Please reach out to us at (860) 274-8866 at your earliest convenience and we will do our best to resolve this with you.

Jan 20, 2023 -

m.severino responded

I had a 2:00 appointment for a oil change and it was almost 2 hours before I finally was able to find someone to see what was taking so long and when I talked to someone they said my car was done and was out in the area where the car was and it wasn’t even my car, that day was just a big disappointment to me, it was only a oil change and nothing else needed to be done. I hope this isn’t going to be a on going problem

Jan 20, 2023 -

Premier Subaru Middlebury responded

Thank you. During the time in which you serviced your car - our company embarked upon a brand new computer system to assist our customers with state of the art technology and protection. We do have signs posted throughout the dealership that indicate that we appreciate the patience of our customers during this time. Unfortunately, the time to do the paperwork for warranty documentation process can be extreme given the parameters required by the car company. Our new computer system will significantly enhance that experience for our customers. Thankyou for your patience.

Jan 20, 2023 -

m.severino responded

I understand your computer system but there wasn’t any one at their post to talk to to find out what was taking so long not even the person who waited on me. I was very disappointed.

Jan 20, 2023 -

Premier Subaru Middlebury responded

Thank you for your comments sir. We are confident that we can exceed your expectations next time

January 15, 2023

Carlos and the team at Middlebury Subaru worked very hard to get me into the perfect car in a timely manner. More

by 09bmwkidd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Batista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2023 -

Premier Subaru Middlebury responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 15, 2023

Great service, great facility, great cars! Everyone was friendly and helpful. I would return to buy my next car. More

by Lokeylok
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Carlos Batista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachel Santos
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Jan 20, 2023 -

Premier Subaru Middlebury responded

Hi Lokeylok, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 15, 2023

Great experience; very professional. Cassidy and Carlos were so helpful. We would highly recommend Premier Subaru in Middlebury. More

by wnzenga
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Gretchen Guevara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cassidy Vaughn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Batista
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2023 -

Premier Subaru Middlebury responded

Hi Wnzenga, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Jan 20, 2023 -

wnzenga responded

Great service, associates, and facility.

January 14, 2023

Nice easy trasaction. Car was well presented and immaculate. Good service from Mike and Carlos More

by Millgeor
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Carlos Batista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kather
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2023 -

Premier Subaru Middlebury responded

Hi Millgeor, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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