Premier Subaru
Branford, CT
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Our 2nd Subaru from Premier Because of a great buying experience in 2012 and their excellent service department, we came back to Premier Subaru for our latest car purchase (our 4 Because of a great buying experience in 2012 and their excellent service department, we came back to Premier Subaru for our latest car purchase (our 4th Forester in 20 years). The staff members we worked with were fantastic—courteous, knowledgeable, professional, and friendly. We highly recommend Premier Subaru! More
Great place great deal The dealer is great no pressure rick bottom prices and lifetime power train warranty. Nadine and the staff take care of everything would highly recomm The dealer is great no pressure rick bottom prices and lifetime power train warranty. Nadine and the staff take care of everything would highly recommend them love my new WRX. More
fantastic staff when my old car broke down and in need of a car I went to premier Subaru of Branford the staff went beyond what they should have to get me into my us when my old car broke down and in need of a car I went to premier Subaru of Branford the staff went beyond what they should have to get me into my used outback and was very pleased with all the staff who help me out More
Thank you for helping me get a car Thank you Sean for helping get me my new car. I appreciate the time you took to explain all of the features and help me to understand the difference i Thank you Sean for helping get me my new car. I appreciate the time you took to explain all of the features and help me to understand the difference in all of the Outback models. A big thank you for also helping me set up the different features in the car before I left the lot. More
So glad we chose Premier Subaru in Branford! From the moment my husband and I walked into the showroom and were met by Kevon Morin, we knew we were in good hands! He couldn’t have been more welc From the moment my husband and I walked into the showroom and were met by Kevon Morin, we knew we were in good hands! He couldn’t have been more welcoming and informative as he led us through the process of purchasing the right Outback to suit our lifestyle and needs. I’ve been driving our new Subaru for almost a week now and, as Kevon predicted in a personal note we received in the mail, I’m “enjoying every mile!” More
Buying My Broken Car Was Easy This was my first experience buying from a dealership. I went this route because I wanted a newer car that I could trust, and I thought buying from a This was my first experience buying from a dealership. I went this route because I wanted a newer car that I could trust, and I thought buying from a dealer was the best way to ensure that. Boy was I wrong. I bought a 2013 Impreza with the notorious oil consumption issue, and apparently with 2 bad wheel bearings. When I drove away happy after a very pleasant (compared to the one other dealer I had visited) buying experience, I thought the car was loud but being the first Subaru or AWD vehicle in general I had owned, I thought that was just par for the course. Stupid me for giving the benefit of the doubt. They were more than happy to fix the engine problem, because that's a Subaru problem and doesn't cost the dealer anything. Before my dealer warranty was up, I called and asked if it covered axles and bearings because I was concerned they were too noisy. I was told no. The warranty expired, the car went in for the engine repair, and they called me to tell me I had two bad wheel bearings. I asked again if my warranty should have covered that. They said no. I checked my paperwork from the purchase of the car. IT DOES. I tried to argue they should have and should now fix it, but the service manager insisted on hiding behind the technicality that the warranty was now up, and there is nothing he could do. To add insult to injury, when I got the car back the entire passenger side was flooded with rain. Some drain somewhere got clogged, and now my car had an incredibly foul mildew smell. They RELUCTANTLY took it back in and after an hour of waiting the floor was still soaking wet, only now it was covered in some sort of "deodorizer" that did nothing but mix in a chalky floral smell with the mold smell. The only apology or even acknowledgement of fault I got about anything was from a nice young service writer who apparently hadn't been there long enough to be jaded by their "go **** yourself" culture that seems to exist on the service side of the dealership. The sales part was fine. Sean was a super guy, got me the car I wanted at the price I asked for. The service part was an absolute nightmare, and I'm now riding on two bad wheel bearings in a moldy box that once had that pleasant, plasticy new car smell despite being used. I've never felt so disgusted with anyone I've ever done business with. Not a smart move when I'm riding around in their rolling billboard of a loaner car for 2 weeks with everyone asking me what the story behind my new car is. More
Quick and friendly service at a good price Nadine was friendly and helpful and she provided very quick service. The quoted price was right at Kelly Blue Book with the internet discount, so not Nadine was friendly and helpful and she provided very quick service. The quoted price was right at Kelly Blue Book with the internet discount, so not much negotiation was necessary. More
Much better than other dealerships that I had to deal with. I was sold a lemon by a another dealership who wouldn’t help me but premier step in and took care of me with no problem. I was sold a lemon by a another dealership who wouldn’t help me but premier step in and took care of me with no problem. More
parts department We have come to the parts dept many times over the years to buy our oil for our Subaru car.Shaun Daly always waits on me or my husband and we always We have come to the parts dept many times over the years to buy our oil for our Subaru car.Shaun Daly always waits on me or my husband and we always leave thinking what a nice and helpful man.He always goes out of his way to help us even offering to help me carry my items to my car.He just has excellent customer service and we appreciate it. More
Only insecure boys will belittle a Woman. "The minute you think you can belittle others because you think you're better than them is the same minute you've proven your worst". Mr Alvine, You "The minute you think you can belittle others because you think you're better than them is the same minute you've proven your worst". Mr Alvine, You are a very Pompous Pilgarlic person. Within hours of leaving your lot having been given a 100% guarantee that my car was fixed, my car only became worse. You clearly have no social skills and have no knowledge of how to speak to people. It's clear by your disappearing act that you hide behind your employees to defuse the chaos you antagonized. A person such as yourself should be grateful to have such wonderful service & customer service team, who can defuse & talk calmly on your nasty behalf. They were respectful, something you were not. Take a lesson, and have them rub off on you. You're a very fortunate little man to have such BIG hearted people make up for your short comings. Not 1 thank you for you. Stacey J. Grant More