"Had a great experience"
Sadly, my old Subaru was getting up there in mileage, so it was time for a new car. My parents had had a good experience buying from this dealership and there was a used car in stock I wanted to test drive. Between a special promotion and the generous trade-in they gave me for my old car, I was actually able to get a new Subaru for not much more than the used I initially came to view. Dmitriy was very courteous and helpful and did not pressure me to buy anything out of my price range. They were able to get me my car that day, and so far I am loving it! Would definitely come here again.
"Purchase of 2018 Crosstrek"
The team at Subaru took the time out of their day to make my experience great. I got the best customer service and helped me answering all my questions and making sure I left satisfied with the right vehicle. I happened to be running late for work and they made sure they put me first and made the process very quick. thank you! Scott, Rodney, and Nelson were amazing! Will never buy anywhere else !
"Always a great experience"
- Mike Harris
Purchased our second Subaru from Premier. Last time a 2011 Baja Sport, this time a 2018 Crosstrek Premium. We've always despised the new car purchase experience. Until Premier. Here the very well-trained sales folks don't sell cars - rather they help the customer but the car that they like, want, need. Sales associate Dmitry made the whole buying process smooth and easy. Business manager Rodney closed the deal with us quickly and easily - all paperwork ready to sign. He presented us with a recommendation for an extended warranty customized to our specific needs and applied NO PRESSURE when we decided not to buy it. Our new car came out of the service department spotless and Delivery Coordinator Paola gave a thorough explanation of the operation of the car and all the bells and whistles. Premier offers great customer service, great 'bedside manner', excellent product knowledge on everyone's part, all coupled with an excellent product.
"Excellent service and staff!"
Premier Subaru came highly recommended by family members and friends. When I sat down with the sales person, not once did I feel pressured into buying a car. The first thing the sales person asked me was which car I was interested in and what options, if any, were important to me. That showed me that at Premier Subaru, they care about what the customer wants and that they want to help you get that. The next question I was asked was what I wanted my monthly payment to be. Right then, I knew that I'd be purchasing a car from Premier. The sales staff worked with me and came back with the numbers I was looking for. Premier Subaru exceeded my expectations. I am beyond happy with my new Forester and am now a loyal customer at Premier Subaru.
"Excellent service = excellent experience!"
I couldn't be happier with my car buying experience at Premier Suburu. I had done a lot of research and had it narrowed down to a few similar small SUVs and the Outback. The TrueCar website led me to the Branford dealership for a test drive. Dmitriy was incredibly helpful and informative. He answered all of my questions. He also put me at ease. I fell in love with the 2018 Outback immediately as soon as I drove it, but I still had a few other test drives set up. Dmitriy and sales manager Scott didn't push me - they simply let me know what the next steps would be if I decided on the Outback. I was so sold on the Outback, in part because of the service, that I came back in a few days to go over the numbers and picked up the car later that week. Again, the service was exceptional. Rodney walked me through my financing options, answering all of my questions about specific costs. And the tutorial Andi/Paola offered on the car was very thorough. As a communications professor, I can't help but grade my experience. Everyone at Premier earned an A!
- Bob H
Subaru speaks for it self . Solid , Safe , Dependable. We this purchase makes 5 Subaru's since 2004. Your employee staff as always is courteous and friendly. And my experience would be that no issues are to big to be resolved . We are very pleased with the New legacy ,,
The Hamel Family
"Helpful and courteous "
I was helped by Dmitriy, Rod, and Paola who were all very kynowledgeable, helpful, and kind. They let me take considerable time selecting my new car, and took their time to explain the condition and offers. We felt the pricing was very honest and generous as well. Thank you very much for a pleasant transaction.
Worked with me a LOT to help me afford the car I wanted.
Nelson (my salesman) EVEN OFFERED to drive 45 minutes on his DAY OFF to my house to bring me my front license plate that they couldnt get off the day I bought my vehicle because it was rusted on and the services department was closed already (couldnt cut the plate off). I couldnt let him drive to me on his day off, but I couldn't believe he offered!
Rodney was sweet and very playful, made the paperwork (almost!) Enjoyable.
Paola was very kind, worked hard to answer my questions and even set up my bluetooth for me on my phone!
Salesperson very informative and responsive to buyers needs. Offered a good deal on a quality vehicle. Business office and post-sale personnel were efficient and courteous.
My family has purchased 2 Subaru's from this dealership within the past 5 years. So when I decided on purchasing a new car I knew just where to go. Everyone here is very friendly and patient. They were able to answer all of my questions and also went over all of the options in detail. After all was said and done they really did give me an amazing deal. I am very happy with my experience that I had and would recommend this dealership to anyone.