Prestige Auto Mall

Jeff and Brayden have been awesome with my and myself! ! Thank you guys so much we greatly appreciate everything you’ve done! You’ve went above and beyond. This is seriously the best dealer! ! Thank you guys so much we greatly appreciate everything you’ve done! You’ve went above and beyond. This is seriously the best dealer! More

I honestly do not even know where to begin with this place is so crooked and out of line it’s not even funny and they should not be in business. On august 31 2024 my fiancé and I headed to prestige auto place is so crooked and out of line it’s not even funny and they should not be in business. On august 31 2024 my fiancé and I headed to prestige auto mall to purchase a 2013 ford f150. I do not have the best of credit so I needed a co sign for the truck loan. My fiancé willingly co signed for the truck. Meanwhile halfway through signing all of the paper work I caught them in their first act that they had switched her to main buyer and myself to the co buyer. They said we could not undo what we had already started to sign and they’d just have to fix the paper work. They promised our paper work right away but we never recieved any paper work for months. Prior to recieving the paper work we had got a phone call saying we needed to pay the title transfer fee. Which was a complete lie as that is all handled the day of the closing. Fast forward to February 13 2025, my truck motor blew up on me. I took the truck to a local reputable dealership here in Erie pa. Come to find out prestige had withheld carfax info about the truck there is magically 1 whole page of information of work being done to the truck that is missing. Also come to find out they sold me the truck with a bad cylinder head to begin with. I did purchase their integrity silver extended warranty. They sent an adjuster and the adjuster agreed this problem needed to be fixed and covered. A couple of days go by and the shotty warranty company comes back stating one of the parts, that is completely internal and can’t be seen, isn’t on the warranty so they denied the claim. It is all part of the internally lubricated motor and should rightfully be covered. I have spoke with several warranty companies and ford dealerships and they ALL would have taken care of the issue no questions asked especially with the purchase of the extended warranty. Crooked dealership selling Jenky warranties. This is why you buy warranties to protect you in an emergency situation. The dealership nor their warranty company honor anything. This is prestige last chance to do what’s right before legal action is taken. More

made a deal, paid over phone, w good faith they would do all things agreed upon and when we got car, not ONE thing was done! Called multiple times daily, kept getting the run around, no one would help us, n all things agreed upon and when we got car, not ONE thing was done! Called multiple times daily, kept getting the run around, no one would help us, no one would work w us to remedy it. I had proof from email what we agreed upon and no manager would call us back after they would say they’d look into it and get back with us. Do not buy without things being done first. THEY JUST LIE OVER AND OVER, ALL OF THEM - sales guy and several managers. More

This place has caused me nothing but problems and headaches! I would not recommend! Purchased a vehicle and the vehicle was taken back to their service dept 3x and the problem still wasn’t fixed. The headaches! I would not recommend! Purchased a vehicle and the vehicle was taken back to their service dept 3x and the problem still wasn’t fixed. Then I was told I would have to pay out of pocket for repairs that was already agreed to be fixed prior! Also they screen calls( Jeff, Spence) and will instruct employees (Emily) not to speak with customers regarding past promised repairs! Read their yelp reviews. Also they have a track record of lying on recorded lines. More

Great staff Mark is the man great selection. They do so much to work with everyone that goes in great people. They do so much to work with everyone that goes in great people. More

I bought my Dodge Ram from Prestige Auto Mall in Tallmadge Ohio. From the first conversation from Ron to the closing of the deal with Mark, this was the best experience I’ve had at a dealership. Wi Tallmadge Ohio. From the first conversation from Ron to the closing of the deal with Mark, this was the best experience I’ve had at a dealership. With this being my second vehicle and I recommend everyone to go see Ron and Mark thanks guys. You rock.!!! More

I bought a car through Prestige Auto Mall on cars. com in February 2024. The salesman I spoke to told me he had just driven the car and there was "nothing to apologize for". I am a single mother trying com in February 2024. The salesman I spoke to told me he had just driven the car and there was "nothing to apologize for". I am a single mother trying to buy my 16 year old daughter a fairly inexpensive but reliable car. I live several hundred miles from the dealership and did not test drive it (lesson learned). I naively believed the salesman when he told me it was a sound vegicle. Within about a month, I had to spend almost $7,000 on repairs! This car was EXTREMELY rusted throughout and had several issues. I had to get a new catalytic converter, brakes and roters, alternator, water pump, not to mention several other hoses, and items I cannot remember. I can't believe that dealership would sell such a piece of sh** to someone. I've had to max out my credit card to pay for the repairs on this vehicle. I wouldn't send my worst enemy to them for a car. They CANNOT be trusted!! More

I purchased a 2016 Lincoln MKZ from prestige auto mall on 6 - 22 - 24 . I was told that the car had a 6 month, 6k mile power train warranty . I had the car for 29 days and put less than 800 miles on it and t 6 - 22 - 24 . I was told that the car had a 6 month, 6k mile power train warranty . I had the car for 29 days and put less than 800 miles on it and the block cracked . I called the dealership that day, and they never returned my call, so I went there the following day, which was a Friday. They told me that they would send a tow truck to get the car on Monday. Monday rolled around and no tow truck showed up, and they didn't return my calls. So I went to the dealership again the following Friday, and it was the same thing, they told me that they would send a tow truck on Monday . This crap went on for 4 weeks in a row, tow truck promised , doesn't show up , no returns on my calls . Finally they told me that the warranty only covers internal lubricated parts, and doesn't cover cracked blocks or cylinder heads. I had to have the engine replaced at an independent garage and it cost me almost $ 5,600.00 after taxes. Since the car only ran for 29 days before the engine died the least they could have done was give me some of my money back . The fact that they left a 62 year old man with a heart condition hanging shows just what type of people they are . More