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Prestige Auto Mall
Cuyahoga Falls, OH
443 Reviews
We are proud to be your family owned quality used car dealership since 2008. Since we first opened our doors our No.1 priority has been to offer a world-class customer service. At Prestige Auto Mall we keep things simple. Our shopping process is straightforward and we maintain an easy, no-hassle experience. Everything we do is set up for maximum efficiency. From the showroom to the financing paperwork, we keep things fast, efficient and stress-free.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 443 reviews
October 21, 2018
Stellar! Ed Bost was absolutely wonderful. I have purchased many cars in my life and NEVER enjoyed the experience until now. The team at Prestige Auto Mall Ed Bost was absolutely wonderful. I have purchased many cars in my life and NEVER enjoyed the experience until now. The team at Prestige Auto Mall went out of their way to be friendly and helpful. I would recommend to anyone that Prestige is the place to go.. More
by Bader
Employees Worked With
Edward Bost, Scott Bibb
Helpful October 19, 2018
Just Horrible! I normally don't bother to give reviews, but I had to warn others about these guys. Mall is right - they are wholesaling and moving cars out so fast I normally don't bother to give reviews, but I had to warn others about these guys. Mall is right - they are wholesaling and moving cars out so fast that they don't have the time to know what they have or what condition it's in..... No matter what the sales person tells you. It's a lie. I bought a 2010 Jeep Wrangler Unlimited online. Was told it was in perfect condition. Everything has been done and there are no issues. To start off the list: * When I received the car from shipping, it had not been cleaned at all, much less detailed. Dog hair throughout and stunk to high heaven. No way else to say it, the seat conditions were just horrible! Stains everywhere that no amount of cleaning could rectify. * Additionally, the carpeting was mildewed and stained as well. * The soft top was so weathered, that the zippers are all rusted and stuck. * The under carriage had rust everywhere. They didn't bother to put a seal coat or anything. Just shipped it as is. * When I first complained, and sent Joe M my salesperson the invoice for the detailing expense. The dealership would only pay $125 of the $250 bill since IF they would have done their job that's what it would have cost them. My sales person Joe M. promised to make up the difference but again, another lie. Never heard from him again. * Besides the dog hair, I soon found out why the interior was so bad just after the first rain. Leaking roof and bad weather stripping, header seals and mucket seals throughout. Yeah - It was costly to fix. Add to that to the cost of new carpeting and seat covers and you getting close to the idea. * So - sadly not finished. No oil change was completed by the dealership as they said it was and the car had a bad battery that got me and my daughter stranded the second time out in the car. Add to the cost it had bad spark plugs (so cost of a tune up) and a lose belt. Simply put, NOT A GOOD DEAL! NOT a good sales person, and defiantly NOT A GOOD DEALERSHIP!!! If you are thinking of buying online please DON'T!!! They don't have a clue what they are selling and you certainly can't trust what they are telling you. Better luck anywhere else!! Trust me. Jason More
by Jason
Employees Worked With
Joe M
October 16, 2018
Great people to work with We purchased a Jeep Wrangler from Prestige. From the beginning, the experience was very good. Our sales rep, Steve was courteous, communicated promptl We purchased a Jeep Wrangler from Prestige. From the beginning, the experience was very good. Our sales rep, Steve was courteous, communicated promptly and professionally. He was straight forward, honest and accurate of his assessment of the used vehicle. When we arrived, we were met in a friendly manner and the only surprise was that the Jeep was nicer than we expected. I would highly recommend both Steve and the dealership! Good job and many thanks guys! More
by Jeep2012
Employees Worked With
John Range, Steve Steele
October 14, 2018
Very nice, helpful, and professional Prestige Auto Mall made sure that the car I wanted was in great condition and overall the help I recieved from their employees was very professional a Prestige Auto Mall made sure that the car I wanted was in great condition and overall the help I recieved from their employees was very professional and accommodating. More
by :)
Employees Worked With
Brett in Financing, John Range, Edward Bost, Scott Bibb
October 13, 2018
Not to bad they made it easy to buy As far as making it easy to buy the truck it was good. I have had the truck about two weeks now ,on my way home from the dealership I set the cruise As far as making it easy to buy the truck it was good. I have had the truck about two weeks now ,on my way home from the dealership I set the cruise control once I got to I 77 a few moments later the cruise control shut off and wouldn't reset ,still doesn't work. This week after running a few errands I came home and I got a faint smell of antifreeze could not find any leeks but the resavore was empty. Ithe took 3/4 a gallon to fill resavore up the next day I ran it for about 40 min. Shut the engine off and got that smell again no leeks but level was low again so I put a new radiator cap on it .this may have fixed it since the level has stayed good. Today I had to go over the neighbors and a alarm came on saying to service trailer brake. Not sure what that is . I bought a 2011 gmc truck I like it and it's in good condition for its age . Hopefully these are just little bugs I can get fixed without having to sell a kidney. More
by 2011gmc
Employees Worked With
Steve Steele
October 13, 2018
The best service I’ve given 5 out of 5 stars for Prestige Auto Mall because they made my experience with buying a car as little stressful as possible and with lots of I’ve given 5 out of 5 stars for Prestige Auto Mall because they made my experience with buying a car as little stressful as possible and with lots of good emotions. As a first time buyer with no credit history they made it work while many other dealerships said “no” to me already on the phone. John the sales manager took care of me, and worked every detail very precise. Within the first minute on the phone he said “we will make it work”, and so it happened. It took us some time but all the people I met are doing their job excellent. Thank you to Jim who was helping me with everything, thank you to Ed for all the test drives, and most importantly very big thank you to John who was with me on the phone all the time when I had any question, and for his time spent to help me and make my experience the best. Also, thank you to Brett who took my very difficult case and worked hard to make it work. I left the dealership with a car that I always wanted and with a new family that I made at the Prestige Auto Mall. More
by annamakhneva
Employees Worked With
Brett, John Range, Edward Bost, Jim Marks
October 13, 2018
Great people Davee and the team were great they all helped me out alot they made sure i got a car. Davee is the best! I will come back when i need another car! Davee and the team were great they all helped me out alot they made sure i got a car. Davee is the best! I will come back when i need another car! More
by Steve123
Employees Worked With
John Range, DaVee Hang
October 11, 2018
Amazing experience John hang and the rest of the team were amazing. They will get you into the vehicle of your dreams and diligently and effortlessly take you thru the w John hang and the rest of the team were amazing. They will get you into the vehicle of your dreams and diligently and effortlessly take you thru the whole process. Would recommended to anyone looking to purchase another vehicle. More
by Jackv
Employees Worked With
John Range, John Hang, Will Mceuen, Asif Kassam, Scott Bibb
October 03, 2018
Excellent experience. Everybody I dealt with at the dealership was extremely courteous, hardworking, and very professional. Not only would I recommend this dealership to ot Everybody I dealt with at the dealership was extremely courteous, hardworking, and very professional. Not only would I recommend this dealership to others, but I would definitely buy another car from this dealership. More
by Brett910
Employees Worked With
Brett, finance manager, John Range, Chris Giermann
September 30, 2018
This is exactly how things should be done. I’ve raved to my friends about Steeve Steele. I mean, this is exactly how things should be done. He handled everything in a lightning fast and profess I’ve raved to my friends about Steeve Steele. I mean, this is exactly how things should be done. He handled everything in a lightning fast and professional manner. I am sold out regarding car dealerships. Steeve has got me for life. Thumbs up man! More
by Theresa9338
Employees Worked With
Steve Steele
