Prestige Auto Mall

Ron- did a great job following up and helping me through the process. Nice cars good prices. Appreciate the help! the process. Nice cars good prices. Appreciate the help! More

I wouldn’t give them a star if I was required to. Purchased a car and two weeks later blew an engine they did nothing to help me out and sold me a crappy warranty that wouldn’t cover crap Purchased a car and two weeks later blew an engine they did nothing to help me out and sold me a crappy warranty that wouldn’t cover crap More

Our experience was a good one. Our sales representative was helpful and knowledgeable throughout the process. We ended up finding another vehicle and purchasing elsewhere but would Our sales representative was helpful and knowledgeable throughout the process. We ended up finding another vehicle and purchasing elsewhere but would recommend Prestige. More

I bought an Infiniti QX 60 and it was an awful experience. I already reviewed that portion. I’m at the garage today and while it’s on the list, they show me where it’s rusted underneath and a sect experience. I already reviewed that portion. I’m at the garage today and while it’s on the list, they show me where it’s rusted underneath and a section had been previously welded. They’re currently trying to find the source of a power steering leak, and they haven’t even checked the fuel pump, the transmission, because it hesitates when driving and changing gears, haven’t checked the brakes or the oil yet. Will update again about the lemon I was sold that this dealership won’t take back. Remember they’ll tell you get a six month warranty you’re required to buy for an additional $399 though a separate company and it only covers Powertrain only. This is my worst experience ever in my life buying a vehicle. This place is a rip off. They lie and they are shady. More

Dreadful! I saw 2 of what appeared to be well cared for infinity QX 60’s online. I called & talked to Bryce. He told me that the silver was in great condition I saw 2 of what appeared to be well cared for infinity QX 60’s online. I called & talked to Bryce. He told me that the silver was in great condition & the black wasn’t. Black was worse to be clear. They’re 6 hrs away. I asked him to send video. He showed me two scratches and said that’s all he could see wrong. I decided To drive up & paid a friend to drive me. I called to let them know I was coming. My friend went home after dropping me off. The keys were missing. Had to wait for a locksmith. There was trash in the glove box, It had a broken side mirror casing, passenger door wouldn’t close, a ripped front seat, scratched paint, a noticeable dent, luggage racks were rusted and painted over. They took parts from the black to help fix the silver since I had no other way home & had to buy something even though I didn’t want to at all, fixed the door & tried to buff out scratches. You have to agree not to take them to court, that they aren’t responsible for their employees’ statements or claims, that they don’t warranty & accept the warranty for 6 months or 6k miles thru another company. I drove home wondering if it would make it. Took a video of all of the damage Bryce supposedly couldn’t see but I can’t upload it here. I was also not given the price I was promised by Bryce so I was overcharged by $300 and went home with a quarter of a tank of gas where reputable dealer ships well at least fill the tank. More

*BEWARE* Do not purchase online from Prestige Auto. They perform the old bait and switch/misrepresentation. I recently purchased a BMW. During the sales process I specifically asked and was told that t They perform the old bait and switch/misrepresentation. I recently purchased a BMW. During the sales process I specifically asked and was told that that the car had 2 key fobs which was important to me. When the car was delivered there was only 1 key fob. I called my sales rep and was told he would send the other key. After a week of waiting and still no key, I called back and was sent to Justin (manager). Was told that they can't find the key so there is nothing they can do and it is what it is even though I was specifically told before agreeing to purchase that the car had 2 key fobs. After continuing to fight with this dealership I reached out to Devin (General Manager). During the sales process Devin responded quickly. But surprise surprise when I have a problem he has not responded to any type of communication I have sent (voicemail and email). I have been trying now for over a month to simply get what I am rightfully deserved. I am not asking for anything other than the items i was "sold" and agreed to before purchasing the car. They respond very quickly when they are trying to SELL you a car but as soon as the paperwork is done they could care less about the "customer". Their website talking about Exceptional Customer Service is a COMPLETE lie. Out of pure principal and what is right and wrong (along with what I was promised) I will continue to fight with this dealership until I get the other key fob that I was sold but didn't receive. I will also continue to update on reviews the outcomes of my continual attempts with the dealership to get the 2nd key fob. *BEWARE* Do not trust this dealership because if you run into any problems after the sale they will not lift a finger to try and help and will simply try to ignore you hoping you will just go away and leave them alone. More

Sooooo Let me tell you about the most amazing car buying experience I have ever had. I went in dishovled upset and honestly at my witts end with car shopping my husband was complaining I was drained and I s experience I have ever had. I went in dishovled upset and honestly at my witts end with car shopping my husband was complaining I was drained and I still was driving my beat up volxy wagon I've had since our first child. 2 children and a decade later we walked into prestige auto mall hoping praying for an answer our angel that day was Jesse Bauer he showed us the most affordable payment options the best cars with the lowest mileage and perfect all around. He got my needs our familys needs and even my husband's needs (Wants) of heated seating. Thank you PAM for your amazing customer service and business and thank you Jesse for making our headaches and car buying nightmare into a true dream. More

Jesse Bauer really impressed with the awesome customer service!!! Took his time didn’t feel rushed, friendly and felt like he wanted to help me not just sell me something I didn’t need service!!! Took his time didn’t feel rushed, friendly and felt like he wanted to help me not just sell me something I didn’t need More

Jesse Bauer is the man to talk to if you’re inquiring about a vehicle. He will get you the best deals, never make you feel rushed and answer any and all questions you may have. 10/10 about a vehicle. He will get you the best deals, never make you feel rushed and answer any and all questions you may have. 10/10 More

Jesse B is a true professional. Extremely knowledgeable. Upfront, honest, and actually cares. In all my years dealing with dishonest quick out the door salesman. I felt listened too Extremely knowledgeable. Upfront, honest, and actually cares. In all my years dealing with dishonest quick out the door salesman. I felt listened too, Jesse B went above and beyond what i have experienced out of any salesman from any dealership in the past 20 years. Couldnt ask for better service. Super professional and thoughtful. Will definitely be purchasing my new vehicle here. More