Prestige Cadillac

The team at Prestige Cadillac is second to none, lead by Mr. Henry Flakes. Each and every step of the process was completely explained, and every detail was followed through precisly. The professionalism, Mr. Henry Flakes. Each and every step of the process was completely explained, and every detail was followed through precisly. The professionalism, courtesy and focus on customer service was outstanding. Mr. Flakes is a wonderful example of a true gentleman and the very definition of integrity, accountability, transparency and respect. We are truly very fortunate to have had the high honor of doing business with Mr. Flakes. More

car was never prepped, 2 different kinds of tires on car, low on oil, dirty windows (inside), # 1 fob dead battery, low fuel on test drive. salesman had to redo the paperwork 4-5 times(we were there 4 1/2hr low on oil, dirty windows (inside), # 1 fob dead battery, low fuel on test drive. salesman had to redo the paperwork 4-5 times(we were there 4 1/2hrs & we paid cash for the car) More

Ok, it's been a whole week today since I purchased my second newly pre- certified pre-owned vehicle from Henry Flakes at Prestige. My experience each and everytime I step inside Prestige Cadillac is awes second newly pre- certified pre-owned vehicle from Henry Flakes at Prestige. My experience each and everytime I step inside Prestige Cadillac is awesome from the sales reps to the service department. Everyone is pleasant, friendly and professional. My saleperson, Flakes is an amazingly awesome person, who's very knowledgeable in the product that he sales. Any questions and concerns I had, Flakes answered and made each of my purchasing process stress free. Thank you again Flakes for helping me choose the right vehicle from me. Tonya Hill 08/18/2023 More

I been taking my car here to get a an oil change ,some days service is very slow, and some are fast, but their is this one lady name angelic, I'm hoping I spelled that correctly, you are amazing with maki days service is very slow, and some are fast, but their is this one lady name angelic, I'm hoping I spelled that correctly, you are amazing with making every customer happy, you go above and beyond, I was upset today with the service but by the end I was all smiles. More

This Cadillac dealer is the worst. I've taken my XT4 in 8 times for service. They will not address my concerns and the alleged dealer owner who wouldn't provide her name to me, and she I've taken my XT4 in 8 times for service. They will not address my concerns and the alleged dealer owner who wouldn't provide her name to me, and she wouldn't look me in my eyes when I talked to her. They have ordered an airbag and an OnStar module. I don't trust them to complete the repairs. Please help me GM. More

We were treated like royalty. Ask for Henry Flakes if your interested in purchasing a new vehicle, he went over and above in making our Cadillac purchase a success. We felt like i Ask for Henry Flakes if your interested in purchasing a new vehicle, he went over and above in making our Cadillac purchase a success. We felt like it was our birthday, even the literal unveiling of our new car in the showroom. Henry spent time with us going over all the amenities of the new car and even sent us home with water and snacks for the long drive. Thank you Prestige and Henry Flakes. The Lemerands. More

Terrible dealership they promised me the car they did run my credit i got approved afterwards they said another sales rep sold the vehicle they effected my credit please don’t ever deal with this dealer they my credit i got approved afterwards they said another sales rep sold the vehicle they effected my credit please don’t ever deal with this dealer they are unprofessional specially the manager brian i will make sure this gets to Barra office by Monday. More

Sales Associate: Henry Flakes went over and beyond for Kathy Rudolph. Cadillac XT5. BEST CUSTOMER SERVICE EVER. He was patient, kind and very thorough. I was concerned about taking up too much of his time Kathy Rudolph. Cadillac XT5. BEST CUSTOMER SERVICE EVER. He was patient, kind and very thorough. I was concerned about taking up too much of his time and he was concerned that I received the car selection that I desired. Mr. Flakes understood this purchase being my first without my spouse, who passed away 2 years ago. He was very understanding and was very kind to my service dog, Nobe. I recommend Mr. Flakes to all of my friends and family members. I consider he and his wife family now. It is a blessing to meet kind, patient, understanding and genuine people. I thank the entire staff and special thanks to the owner for also being so kind. Sincerely A happy and grateful Customer. Kathy Rudolph and my yorkie: Nobe More

Car was misrepresented. It was a BMW 740i not an Alpina B7. Thats like the difference between a base CTS and a CTS-V. Pointed it out to the sales department and did not hear back. B7. Thats like the difference between a base CTS and a CTS-V. Pointed it out to the sales department and did not hear back. More

THE WORST SALES PEOPLE I HAVE EVER DEALT WITH, I Inquired about a car that was advertised on the Cadillac website for $46,605. I called the dealership to purchase it and they said I could only purchase it f about a car that was advertised on the Cadillac website for $46,605. I called the dealership to purchase it and they said I could only purchase it for that price if I worked for GM. I asked why they advertised it for that price if that wasn't the actual price. They said they always advertise employee pricing in Michigan, but if your'e not an employee the price is $51,000. I asked them to honor the price they advertised and they literally were rude and said thats not gonna ever happen. I asked to speak with a manager and Brent Buttrety said no he's going to tell you the same thing. I didn't care, I wanted to speak to him. so the manager called back and was extremely rude and when I asked for the number of the person I could speak to at "Cadillac " he would not give it to me and then hung up on me. HOW DO SALES PEOPLE LIKE THIS EXIST!!! They false advertise and treat you horribly when you call them out. I am embarrassed for Cadillac I have a deposit on a Mercedes Benz and had second thoughts and thought I would give Cadillac a shot, but trust me its worth the extra money to deal with a classy dealership. These guys are rude, mean, hateful and completely unprofessional. If I'm getting this type of "service" before I buy, I can only imagine how awful it would be after the sale is made... Cadillac, do something to save your image, these guys are going to ruin your business. More