Prestige Cadillac

Failure to Launch After looking far and wide for a Cadillac XT5 with all wheel drive in black/black for my wife, I found a courtesy car at Prestige and put down a depos After looking far and wide for a Cadillac XT5 with all wheel drive in black/black for my wife, I found a courtesy car at Prestige and put down a deposit (waiting to meet the mileage target). I was looking to lease from out of state. All the information they gave me -- which was verbal as they apparently don't want to put anything in writing? -- was great re the terms and payments, but when it came time to actually make the deal work, they fell flat on their face. They told me I would have to pay sales tax on the full price of the vehicle instead of the difference between the price and the residual. I had already dealt with one of their competitors (Suburban Cadillac) who put everything in writing and understood the tax consequences for the state I live in (GA) and there wasn't any problem with leasing from another state, so I'm going back to Suburban Cadillac. I sent the tax laws to the sales person and reviewed them with their sales manager, and apparently the English language creates a lot of problems for these folks. When you send them something in black and white, straight from the .gov website and they don't understand or refuse to cooperate, it just means they don't want your business, so I'm taking mine elsewhere. They simply aren't the only Cadillac dealer out there, and they're not the worst Cadillac dealer I've dealt with but they're a long, long way from being the best. More

Great Car Purchasing Experience! My salesman, James Campbell, has made my car purchasing experience the best ever. Mr. Campbell's professionalism and knowledge provided me with a sens My salesman, James Campbell, has made my car purchasing experience the best ever. Mr. Campbell's professionalism and knowledge provided me with a sense of comfort and trust. Purchasing a Cadillac has been a long awaited desire of mine. Thank you Mr. Campbell, for going above and beyond and bringing my desire into reality. Rebecca B. More

Recommend Buying your Cadillac at Prestige My buying experience was friendly and respectful from my trade in with Jim to Henry Flakes jr walking me thru my paperwork. A thousand thank you's to My buying experience was friendly and respectful from my trade in with Jim to Henry Flakes jr walking me thru my paperwork. A thousand thank you's to Henry Flakes. Every employee from parts and service Jason and Andrew to the cashier were great. Thanks again to everyone. More

Professional and Knowledgeable My first Cadillac purchased was at Prestige. The search for my second vehicle led me to Prestige because I knew the Professional and Knowledgeable Hen My first Cadillac purchased was at Prestige. The search for my second vehicle led me to Prestige because I knew the Professional and Knowledgeable Henry Flakes would go above and beyond to find the car I wanted. Pursuing excellence is not a one time job. It is a way of life. Good job Henry! More

Excellent Care and Customer Service 1000 Thank You's to Henry for making my week, I was at the end of my road (literally) with my current vehicle and I received a call from other dealers 1000 Thank You's to Henry for making my week, I was at the end of my road (literally) with my current vehicle and I received a call from other dealers but for some reason I was drawn to Cadillac I had a very stressful week with my car and Henry made my week I received a great deal on a car I never thought I would get and Henry made the process so smooth. I was back on the road in a nice vehicle no pressure no hassle just listened to my situation and got me what I needed Highly recommend Prestige Cadillac. You guys are the best!! More

prestige and their presentation plus customer services I walk through the door at prestige everything was very neat and clean but the icing on the cake was how involved and knowledgeable of all of my desir I walk through the door at prestige everything was very neat and clean but the icing on the cake was how involved and knowledgeable of all of my desired vehicles Monica Patrick made sure I was comfortable and I got all of my questions answered she was the perfect example of great customer service experience. I came back 5 times because of this sales lady I felt confident in her to stick with her. More

This is where to get your brand new Cadillac! They made me feel very welcomed and appreciated! It was by far the best dealership I've ever stepped foot into. Go Check Them Out! They made me feel very welcomed and appreciated! It was by far the best dealership I've ever stepped foot into. Go Check Them Out! More

Top of the line service Thank you to Henry for making our buying process top notch !! Aaron & Brian went above and beyond and it's much appreciated. We will be back Thank you to Henry for making our buying process top notch !! Aaron & Brian went above and beyond and it's much appreciated. We will be back Matt Poder More