Prestige Lexus of Ramsey

Not a friendly dealership at all, that’s just my opinion. I was promised one thing from the sales person, then after I agreed to buy the car, he advised that he never said that not a very good practice to do I was promised one thing from the sales person, then after I agreed to buy the car, he advised that he never said that not a very good practice to do that More

Dealership will wine and dine you until you buy a car and then you are non-existent to them. My husband purchased a used Lexus from this dealership. After numerous issues with the original finance represen then you are non-existent to them. My husband purchased a used Lexus from this dealership. After numerous issues with the original finance representative (Jorge), the general sales manager (Jeffrey) tried to make right of the situation. Salesman Rey Montes is the middle man and also doesn't return calls or text messages. Now it has been well over a month since his purchase and he's driving with an expired temp tag and they have yet to give the $250 that they admitted they owe from the deal. He can't get a return call or a loaner car regarding the expired temp tag. It is quite obvious that they just don't care about their customer's experience or well being. On top of charging a ridiculous amount for their doc fee ($799) and nitrogen tire fill ($500) and marking their cars up over MSRP or book value (minimum of $2-$3,000), their customer service is terrible and very unprofessional. If you want to go there for a car, be well informed that you won't be taken care of after you drive away. More

Hi Everyone, I have read some of the posted reviews here (somewhat mixed) and I can say my experience was and continues to be a great experience with this dealership. So much so I recommend them to everyon (somewhat mixed) and I can say my experience was and continues to be a great experience with this dealership. So much so I recommend them to everyone and have already told my sales representative, Michele Hanrahan, to look for another used car; specifically a RX400 hybrid. Because of Michele and Jeffrey Miller, General Sales Manager, I was able to buy their used car (an RX350) that I had found for sale on the internet. In March 2022, Michele and Jeffrey did amazing job of getting me qualified for a car loan I needed to buy this car. What I need to explain is that I was a impossible customer, I had a xxxxty credit rating, so so credit history, the smallest down payment allowed, minimal income, and had been reduced to driving a bicycle in my home town of Toms River NJ (some 90 miles away). Yes, somehow they made it happen (Jeffrey had to have my loan shopped to I think 6 different creditors before he could get approved) and Michele also found me auto insurance after 2 recent at fault accidents. So they have my loyalty, and my fondest gratitude for making the impossible happen. So obviously, I recommend this dealership to all. Lastly, when I returned to pickup my car, I started talking to a woman in the showroom who had recently bought a new Lexus from them and she had nothing but awesome comments about being a continuing customer of this dealership. More

Very shady business practices, do not trust or do business with this dealership. Brought a used Lexus filled out the credit application. The finance guy, George, altered the information on my credit business with this dealership. Brought a used Lexus filled out the credit application. The finance guy, George, altered the information on my credit application when submitting to the bank for approval without my knowledge or permission. Then he told me that with my credit score of 803 the best interest rates they could get me approved for was 6.79% which is thru thier own finance company, not lexus or any of the major banks. They wouldn't admit but I had a feeling they didn't shop my credit application to other banks, so I decide to apply for the same credit loan thru some of the major banks they claimed to have run my credit application thru and to my surprise, was given a much lower rate. I'm very disgusted with the deceitful and dishonest practices of this dealership. Now I'm stuck paying thousand of dollars in interest when I shouldn't be More

I took my car in for maintenance, I am completely satisfied with the entire process. Both the first check in agent and the check in consultant, Steven, were friendly and professional. I received a re satisfied with the entire process. Both the first check in agent and the check in consultant, Steven, were friendly and professional. I received a recorded update on what my car required before they began work on it. I needed a ride back to the dealership to pick up the car when it was done and the check in consultant, Steven, delivered my car to me instead. I appreciate the professionalism of the company from start to finish. More

Hands down the worst customer service I have ever experienced. First appointment I made a whole week prior with Kim, my sales rep, because I live a distance away. At this appointment I had to wait at experienced. First appointment I made a whole week prior with Kim, my sales rep, because I live a distance away. At this appointment I had to wait at least 30 minutes just for them pull the vehicle around. Kim said if took awhile to move cars around. You would think they would of had the vehicle ready considering I had an appointment. Second time around is when I went to finalize the paperwork and pick up my new vehicle. After driving over an hour (with a baby) to Lexus of Ramsey I was told the vehicle was not ready because it needed to be jumped and would need a new battery. This is probably true reason why it took so long to pull vehicle around at first appointment. Granted I was given a loaner vehicle at this point. I was told the vehicle would be delivered to me considering the situation and in two days it should be in and I would receive a phone call. During the next 5 days I was ghosted by Kim. When I finally got ahold of her she didn’t know if my vehicle was ready and I asked her to please let me know by the end of the day. Kim again reassured me the vehicle would be delivered to me. She never got back to me that day. The next time we spoke days later I was told the battery was being delivered that day and once again that vehicle would be delivered to me. The next day the vehicle was ready but after 3 times of first offering delivery and twice reassuring me I was told it could not be delivered anytime soon due to manpower. I do not recommend this dealership to anyone they are ruthless inconsiderate people who will say anything to win you over. Very shady business. More

I had a great buying experience but that's where the joy ended. First off, the car I was buying had 7000 miles on it which was NOT disclosed on the web site. Nevertheless, I negotiated a price accordingly ended. First off, the car I was buying had 7000 miles on it which was NOT disclosed on the web site. Nevertheless, I negotiated a price accordingly and made the deal; Richard McDowell did an outstanding job delivering the vehicle. As all the other reviews indicated, there is little to no post-sales support and the team is useless and not responsive. Wayne Schey talks a good game but takes no action after the lip service. Despite agreeing to a certain price out the door, I ended up having to pay $225 extra when picking up my new plates. So much for honoring a negotiated deal not to mention the exorbitant up-front fees for documentation, registration, blah blah blah. My salesperson Pat Ruane quit shortly after selling the car and so did Lexi in Finance. As a result of a mismanaged dealership, all my requests (e.g. family duplicate registration, new vanity plates, etc.) fell through the proverbial crack. While I like my vehicle, I will surely go elsewhere for service and won't visit their showroom again. Perhaps they could spend less time and money on the renovation and more time improving customer satisfaction. As with the other reviews, a polite and diplomatic response from the dealer follows but it's just more lip service since no improvements have been made. blah blah blah. (insert diplomatic response from dealership here... or don't) More

I was in to look at a used car , drove an hour to see it…only to get there and the car clearly had water damage, rust inside and white MOLD! Can’t believe they would even consider selling this car to an it…only to get there and the car clearly had water damage, rust inside and white MOLD! Can’t believe they would even consider selling this car to anyone.. stay away!!! More

I just turned in my ES 350 lease to get a new one and I am very grateful to have Patrick Ruane as my Sales specialist. He was very pleasant, knowledgeable and thorough. He gave me an exceptional customer am very grateful to have Patrick Ruane as my Sales specialist. He was very pleasant, knowledgeable and thorough. He gave me an exceptional customer experience. I highly recommend this dealership and of course please ask for Patrick if you can fir your new lease or purchase. Thanks again Patrick. Maria V. More

Love my lexus, but the dealer is terrible. I bought a certified pre owned RC. Chad Kunz assured me that they went over the cars with a paint machine to ensure quality. The clear coat is peeling off the c certified pre owned RC. Chad Kunz assured me that they went over the cars with a paint machine to ensure quality. The clear coat is peeling off the car. Took it to a specialist and they showed me right where it was taped off as a body shop actually repainted each rear quarter. Prestige does not properly screen CPO cars. Furthermore, the dealer assured me the car was aligned before I picked it up. The car pulled to the left. I called them about it and they lied again and said it was aligned. Took it to lexus of Manhattan and they showed me the service record, prestige never aligned the car. We had other issues with the car and I spoke to Ricardo Monta/mota…long story short they did not respond for over a month so lexus corporate had to get involved. I’d say maybe buy a new car there but not a CPO one. They ignore their cpo customers. More