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Prestige Subaru of Turnersville NJ
Turnersville, NJ
790 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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790 Reviews of Prestige Subaru of Turnersville NJ
July 31, 2022
At the end of our 3-year lease, we were having trouble getting through to the leasing company, so we went to Prestige Subaru in Turnersville where we had bought the car for their assistance. We needed hel getting through to the leasing company, so we went to Prestige Subaru in Turnersville where we had bought the car for their assistance. We needed help finding financing to buy out our 2020 Subaru Ascent. Daniel, the salesperson who had sold the car to us originally, went above and beyond to help us out despite the fact that he gets no commission on this transaction. He was open and honest about our financing choices and how we could save money, and even found a couple of discounts that we wouldn’t have known about. Daniel sold our Ascent to us in 2019 and still recognized us after three years, greeting us at the door with a big smile. He is congenial, knowledgeable and just fun to work with. Also, Andrew, who handled the financing, was also cheerful, likable and efficient, making the paperwork ordeal less trying, to say the least. He also found some extra money to reduce the overall price. Their service team is also exemplary. For the past three years we have never had an unpleasant experience and will continue to use their service in the future. We really can’t say enough good things about this dealership, and highly recommend Prestige Subaru and Daniel in particular. Thankyou! More
by Luaulucy
Employees Worked With
Daniel Carey, Andrew Fang
June 30, 2022
Brian Rea was the salesperson for my lease on my 2022 Forester. He guided me thru the process with helpful support and professionalism throughout. I will recommend both Brian and Prestige Subaru to anyon Forester. He guided me thru the process with helpful support and professionalism throughout. I will recommend both Brian and Prestige Subaru to anyone looking to purchase or lease an auto. More
by Ngrosik
Employees Worked With
Brian Rea, Chris Zanger
May 24, 2022
As always it is a pleasure to work with Prestige and thier employees!! This is the 9th Subaru in our family between my sons and I. This was my first time having Jason Cohen be my sales person ( my form thier employees!! This is the 9th Subaru in our family between my sons and I. This was my first time having Jason Cohen be my sales person ( my former one retired) and it was a pleasure working with him. He took his time answering all my questions is a calm and relaxed manner that made me feel comfortable. Also a shout out to Antonio Guzman as he rocks!! Antonio IS Prestige to me! Thank you More
by kfry
Employees Worked With
Antonio Guzman, Jason Cohen
May 23, 2022
Dan was very professional and helpful, and there was no pressure to buy. I bought a new Ascent from him, and his only goal was to help me get the car I wanted. They offered a very competitive price for the pressure to buy. I bought a new Ascent from him, and his only goal was to help me get the car I wanted. They offered a very competitive price for the Ascent, and we agreed to a good price for my trade-in. After buying Hondas for over 30 years, I'm extremely happy with my new Subaru, Dan, and the Prestige Subaru dealership. More
by Mark B.
Employees Worked With
Daniel Carey
March 12, 2022
There is a reason Tom recieves 5 stars on his reviews - he is an easy going, helpful and professional who approaches everyone with calmness and patience. Hard to believe but he made the car buying event e he is an easy going, helpful and professional who approaches everyone with calmness and patience. Hard to believe but he made the car buying event easy and not as it is normally depicted. Thank you Tom! More
by Veronica & Hector
Employees Worked With
Tom Toppi
March 04, 2022
My son and I purchased a used vehicle from a salesperson named Jason on January 13th, 2022. On January 17th, a few lights came on in the car, one being the check engine light. My son called Jason and Jason named Jason on January 13th, 2022. On January 17th, a few lights came on in the car, one being the check engine light. My son called Jason and Jason offered no help. He did not say to bring the car in nor did he offer to speak to the service department. My son took the vehicle to a local Subaru dealership because Prestige Subaru is nearly 2 hours away from our house. We found out the steering angle censor was bad. The car whines in 1st and 2nd gear and stutters @ 3000 RPM when accelerating. Also, after this another issue occurred where my son checked the oil because of a noise he was hearing, he ended up having to put 4 quarts of oil in the car. Clearly since there is no oil leak, the motor is burning lots of oil which is not a good sign. Finally, on the week of 2/21, my son heard a knocking sound and had to pull over on the highway and have the car towed to the nearest Subaru. There they advised us that it’s rod knock which basically means the car needs a new engine. At this point, my son had not even paid his first car payment. We called Subaru and spoke to Chris Carola (Used Car Sales Manager). He said to have the car towed there and he would see what he could do. During this phone call he said he would reimburse us for towing. He was already calling us liars about having to put 4 quarts of oil in the car because “every car gets an oil change before sold”. Two days later, the service guy Drew called us saying that it needs a new engine and they will not cover it because it was a few days over the 30 day warranty. I spoke to Chris again, and he blamed the issue on my son. I was getting very upset and he proceeded to say “Are you going to let me talk, or am I going to have to hang up on you”. I told him “put yourself in our shoes, we were sold a lemon” and instead of being sympathetic he said “put yourself in our shoes”. Chris is the epitome of the worst Car Sales Manager I’ve ever dealt with in my life. He basically called us liars and took no responsibility. After this conversation, Bill, the manager of the service department called me to explain the issues with the car. He said there was a tuner installed in the car and that once a tuner is installed there is no warranty. He said the tuner could have messed up the engine. I spoke to my personal mechanic and he said the dealership could have removed the tuner before they sold it and tuners typically do not cause major engine issues. Bill then said its after 30 day warranty anyway. So which one is it? Is there no warranty because it has a tuner or is it because its’ after the 30 day warranty? We purchased the car with the tuner in it. My son did not install a tuner nor did he do any modifications to the car, with the exception of tinting the windows. I spoke to another Sales Manager there, Antonio Guzman who said he will see what he can do but it’s been two days and I have not heard a peep. They were deceitful and hid the issues this car had in order to sell it and make money. Now my son has a $25K loan to pay off, with a car that can’t run. They told my son a new engine would be up to $10,000. For $35,000 my son could have had a brand new car. The car is still sitting at their shop with no resolution. If I were you, I would stay far away from this dealership and Chris Carola most of all. He has no compassion, no people skills, and no ethics. This has been the worst dealership experience I’ve ever had and this is why people hate going to dealerships and dealing with salespeople. I am a salesperson and I would NEVER treat a customer in this regard. More
by miss_matos
Employees Worked With
Antonio Guzman, Chris Carola
February 10, 2022
Tom was super helpful and able to answer all questions. Tom also was super patient even with us staying past closing time and made sure everything was perfectly done and made the entire process smooth and Tom also was super patient even with us staying past closing time and made sure everything was perfectly done and made the entire process smooth and easy! More
by ashleyhubler
Employees Worked With
Tom Toppi
January 11, 2022
Prestige Subaru is the best place to either purchase a new Subaru or VW, or a used vehicle. I purchased my first new Subaru in October 2014. As of today Jan 11, 2022, I am awaiting delivery of my 3rd ne new Subaru or VW, or a used vehicle. I purchased my first new Subaru in October 2014. As of today Jan 11, 2022, I am awaiting delivery of my 3rd new Subaru. I have had all my vehicles serviced there, my son has purchased two new Subaru' from Prestige and has them serviced there. The customer service is excellent, the service is superb, what is there to be said, they are a diamond in the automobile business surrounded by a bunch of dirt. More
by RandiRN
Employees Worked With
Brett Herrington, Antonio Guzman, Taylor Hagan, Chris Zanger
