Prestige Toyota - NY

Salesperson Noah was great. Walked me through the whole thing, got me the car I wanted. Definitely going back and seeing him again. Walked me through the whole thing, got me the car I wanted. Definitely going back and seeing him again. More

I was looking to purchase a Toyota Tacoma. Reviewed the website and listed was a 2018/2019 Tacoma. I inquired got a phone call from Brittanie set up an appointment to go to the dealership, ask Reviewed the website and listed was a 2018/2019 Tacoma. I inquired got a phone call from Brittanie set up an appointment to go to the dealership, ask for Gino, and take a test drive. My husband and I arrived at the dealership, walked in the door, woman at the desk, rudely asked why we were there. I advised of the appointment time, asked for Gino. She says "Are you trading a vehicle?" If so I need your registration before you can see the truck" Stupidly I complied. She went to look for the truck. My husband and I stood there while the 2 sales people at their desks turned their chairs around to avoid eye contact. She came back to the desk to tell me that my trade in has no value. 2015 Honda Civic with 81,000 miles. Then a guy came out of somewhere, didn't say his name, and says "The truck isn't here" I asked if it had been sold. He says "No, the truck is on its way from the state of Florida" Meanwhile I knew that the truck was on the website since November of 2022, and the price jumped $1,000 in 3 days. I said "why wasn't I told about the truck not being here, by Brittanie?" He says she works from home she wouldn't know. (makes no sense if she is scheduling appointments) Then I said "the price jumped $1,000 in 3 days" The guy says, "that's the market right now, that's what happens" He offered to call us when the truck arrived in NY" I said "nope we are done" and walked out. I ended up going to a Nissan Dealer up the road, and make a purchase there. Didn't need an appointment, was able to look at vehicles. STAY AWAY FROM PRESTIGE TOYOTA, KINGSTON NY BAIT AND SWITCH I have a complaint filed with NYS Needless to say the truck was removed from the website within an hour of my leaving the dealership More

Noah O'Byrne was pleasant to work with. He gave us a great deal on our trade. Noah was very knowledgeable and gave a very informative, thorough introduction to our new Camry's technology. He gave us a great deal on our trade. Noah was very knowledgeable and gave a very informative, thorough introduction to our new Camry's technology. The other staff we interacted with were also professional and friendly. We highly recommend this dealership! More

My best car shopping experience yet! Gabriella met us as we walked inside and help us into a beautiful rav 4! I would recommend this dealer to everyone. Gabriella met us as we walked inside and help us into a beautiful rav 4! I would recommend this dealer to everyone. More

Such a great team! Easy and fast working! Gabby was great to me and my family! Would highly recommend! I will be coming back very soon! Easy and fast working! Gabby was great to me and my family! Would highly recommend! I will be coming back very soon! More

This dealer is a blessing to the community! Great customer service, everyone was so kind and sweet! Gabriella made us feel at home and we are very satisfied. Great customer service, everyone was so kind and sweet! Gabriella made us feel at home and we are very satisfied. More

This is the best car dealership experience i have ever had. I came in looking to buy a car and met a wonderful woman named Gabriella. She made my life so much easier with her amazing customer service! She had. I came in looking to buy a car and met a wonderful woman named Gabriella. She made my life so much easier with her amazing customer service! She answered every question i had and got me in a beautiful Tacoma! I could not be more satisfied! More

Great service. Sales experience was the best we have had in 30 years.of buying cars. Sales experience was the best we have had in 30 years.of buying cars. More

Noah O’Byrne is very professional easy to deal with. This review process should easier for the consumer. This review process should easier for the consumer. More

I came in and got my veloster from them gabby helped me out and made the process super easy you got have lifelong customer with me out and made the process super easy you got have lifelong customer with me More