Prestige Toyota - NY

I was shopping for a Toyota Tacoma and I immediately went to the dealer where I purchased my 2004 Highlander which was at Wappingers Falls Toyota. When I entered the dealership no one even asked me if I nee to the dealer where I purchased my 2004 Highlander which was at Wappingers Falls Toyota. When I entered the dealership no one even asked me if I needed help. I had to walk up to a sales rep and ask him to help me. All he said to me was "are you going to buy something today? I told him I wanted to purchase a 2010 Tacoma and that I would be trading in my 2004 Highlander. I explained to him that I had every single service that the Highlander needed over the past 6 years, including oil changes, done at their service shop. I thought that my loyalty to the dealership would be appreciated. Boy was I ever wrong. The sales rep never even showed me one single feature on the Tacoma nor did he explain to me the differences in the different models/options etc. As a matter of fact he wasn't even going to show me a truck until I finally asked him, hey can I at least see one? I've been in sales for 18 years and if I ever treated any of my customers the way Wappingers Falls Toyota treated me I would lose my job immediately. Needless to say I walked out of the dealership completely disgusted. Fortunately the story doesn't end here and it does have a happy ending! At the advice from a few friends and family members, I stopped by Prestige Toyota in Kingston, NY. I was immediately greeted at the door and asked if I needed any help with anything. I told them I was looking for a new Tacoma and they immediately introduced me to their truck specialist, George Becker. George did an outstanding Job. He asked me what I was looking for and what my primary use for the truck would be. He offered me advice on what he thought would be the best fit for my needs. He then took me out to the lot and showed me all of the different Tacoma models and options and gave me a hands on walk through of every single feature the truck had from bumper to bumper. George is a perfect example of what a true salesperson should be. I was sold! We decided on a double cab long bed. I really wanted Barcelona Red with beige interior. Although they didn't have one on the lot George said, "No problem, I'll get you exactly what you want. Just give me a couple of days." He offered me a very fair amount for my trade-in and called me just two days later to tell me that he had my truck and it was ready to be picked up! George as well as the entire staff at Prestige Toyota of Kingston go above and beyond the level of service that you'll find at your average dealership. Their service shop is set up very nicely and offers a private "quiet" room where you can sit and get some work done while you wait for your vehicle. This will come in very handy for me in that I'm in sales and I'm constantly on the road. Prestige Toyota of Kingston has earned my respect and there's no doubt that I'll be a loyal customer of theirs for many years to come. This is why I've given them the highest rating possible. Simply put, OUTSTANDING!!!!!! Sincerely, Joe Gareri More

Tom went above and beyond for us.. We purchased a 2010 4 Runner and we are very pleased with the service we received from this dealership. We will reccommend Tom to anyone looking for a new Toyota. Runner and we are very pleased with the service we received from this dealership. We will reccommend Tom to anyone looking for a new Toyota. If you would like to contact me I would gladly speak to someone about this experience. Steve Siderakis 917-560-5623 More

I had searched for RAV4 at other dealers before seeing vehicles at Prestige. Prices were definitely the best. I came here with the attitude that auto dealers will play games, etc. Didn't happen here. vehicles at Prestige. Prices were definitely the best. I came here with the attitude that auto dealers will play games, etc. Didn't happen here. They did all they could to make sure I was satisfied. Price, financing, it was simply the best. Would come here again for next car...the best reccomendation I think a dealer could have. I traveled from Newburgh and it was worth it. More

I had a wonderful experience with this dealership, everyone was very friendly and understanding of what I needed in a car. Robert was great with everything, I feel that I can trust in this car and the everyone was very friendly and understanding of what I needed in a car. Robert was great with everything, I feel that I can trust in this car and the customer service provided. I would recommend this dealership to everyone More

Had a great experience with Prestige. Out of all the cars I have purchased in my life, Prestige was the most enjoyable and stressfree experience I have ever had. Susan Manzi is a great car sales person cars I have purchased in my life, Prestige was the most enjoyable and stressfree experience I have ever had. Susan Manzi is a great car sales person. She made the deal work without the headache of haggling prices and trying to have a dealership rip you off on a trade in. I had some problems with my car and even though they had told me initially they would not correct them, Susan went above and beyond to get them to take care of the problems. Anyone looking to have a great car buying experience go see Susan Manzi at Prestige. More

Great dealership and a pleasure to work with. We've bought 4 cars from George and he's a great guy to deal with, he really does his best to put deals together. The only minus was they were so busy sel bought 4 cars from George and he's a great guy to deal with, he really does his best to put deals together. The only minus was they were so busy selling so many cars that I think they forgot to detail mine prior to delivery........ More

My wife and I have owned Toyotas for fifteen years -- my wife currently drives a 2007 Prius and I had a '97 Camry -- but the recent bad press regarding safety issues had us concerned. When I realized it wa wife currently drives a 2007 Prius and I had a '97 Camry -- but the recent bad press regarding safety issues had us concerned. When I realized it was time to say goodbye to my Camry, I had strong reservations about returning to Toyota; in fact, I was prepared to head to Honda to buy one of their Insight hybrids. We received a letter from Toyota offering some terrific deals, so we thought we'd at least go in and talk to them. After some lengthy, and very informative, conversations with Robert Rolleri -- who took the time to answer all of our questions (and we had many) -- our concerns were allayed and I ended up leasing a 2010 Prius -- for an amazingly reasonable price. I've had the car for a few weeks now and it's even more of a dream than my wife's '07 Prius. Drives beautifully, great features, roomier than the earlier models: a fantastic (and very green) car. Robert -- and everyone at Prestige Toyota -- made the experience of leasing this new car an incredibly pleasant one. I recommend them highly. More

I have a very negative review of Prestige Toyota. I came in there looking for a bigger car preferably 4wd or awd for my growing family. I was met by your slaesman Robert Rolerri. He was very excited to be h in there looking for a bigger car preferably 4wd or awd for my growing family. I was met by your slaesman Robert Rolerri. He was very excited to be helping me in purchasing a used vehicle from your dealership. After going over where i would want my payments to be a month, and letting him know what I was looking for, he found me a nice 2005 ford Escape that was just taken in as a trade in. We drove down to the new kia dealership to take it for a test drive, and see if this was the vehicle for me. I was very excited about this car, it was just what i needed. After test driving it I fell in love with it!! Robert then ran my credit too see what my interest rate/payments would be a month, we agreed on some terms,i signed paperwork stating when i would pick up the vehicle, paid my deposit, and he even put a for sale sign in the dash!! Robert even went as far as congratulating me on my new purchase..shaking my hand, and my kids hands!! I left there under the impression that I would in 2 days be driving away with the Escape. I called Robert on the day I was scheduled to pick up my car just to make sure that it would be ready and waiting for me, he stated that the finance company was supposed to get in touch with me first..but they hadnt, i didnt receive a call from anyone in the company!! I was then told by robert that he would call me back within 45 minutes to let me know what was going on. Five hours later he called only to give me the bad news!! I was not approved by the bank for the Escape..and that the only thing on your lot I would be approved for was a vehicle he knew I wouldnt want to purchase!! I couldnt belive what I was hearing, so not only was i LIED to about being able to get into the Escape, but my only other option was to purchase a vehicle that would NOT suit my growing family!! I was extremely disappointed,discruntled and angered by the entire situation. Your motto is to keep your customers happy, yet your company did NOTHING to make sure I was happy!! I would not recommend anyone go to Prestige Toyota to purchase a new/used vehicle, because in my case all they did was get my hopes up just to let me down, then turn around and not go the extra mile to help me find a suitable vehicle!! More

My experience with this dealership was terrific. I would highly recommend George Moylan to anyone looking to buy a new or used vehicle. He has alot of knowledge regarding cars and helping you find exactly w highly recommend George Moylan to anyone looking to buy a new or used vehicle. He has alot of knowledge regarding cars and helping you find exactly what you are looking for. The dealership was clean and all staff were friendly. Elizabeth in financing was also terrific.I absolutely love my new,used rav 4!! I would definetly buy from here again! More

My lease vehicle from Prestige had met it's mileage limit and I was 3 months shy of maturity so I went in to discuss my options and drove out a few hours later with an awesome new lease on a new car (same ma and I was 3 months shy of maturity so I went in to discuss my options and drove out a few hours later with an awesome new lease on a new car (same make and model Rav4 Limited). As before the service was fantastic. They couldn't have made the experience easier and the lease deal was excellent. Even the staff who weren't assisting me with the transaction were super friendly and the whole experience was A+++++. My experience with George as a salesperson before was great and I was really happy he was still there doing his usual fantastic job. This is a great dealership. They always bend over backwards to give their very best service. I highly recommend them to anyone looking for a new car. More