Prestige Toyota - NY

Oh my, where do I start ? Before getting into the details of our most recent experience with the staff at Prestige Toyota I need to preface my review with some background history. I've been driving for 51 of our most recent experience with the staff at Prestige Toyota I need to preface my review with some background history. I've been driving for 51+ years during which time I have had the opportunity to purchase 12 new vehicles and an untold number of used ones. The sales, service and repairs associated with several dealerships, from New York to Florida, had ranged from poor to mediocre to good. Many of these experiences were found to be extremely frustrating to say the least. How would I rate my/our most recent dealings with Prestige: Service/repairs: Excellent; Sales: Excellent & Financing: Smooth as silk. And now for the rest of the story. We had never utilized the services of Prestige Toyota prior to taking my mother-in-law's car in for repairs a couple of weeks ago. (Referred by a family member familiar with Prestige's track record) I discussed the intermittent starting problems with the Service Manager, Mr. Chuck Dee, who assured me they would track down and fix whatever the problems were. Guess what, they solved the problems in an expeditious manner and the car is running like a top now..... Thank you Chuck & service staff. And, the related charges for all this were very reasonable. During the process of retrieving my mother-in-law's car my wife decided she wanted to look around to see what they had on the lot as she believed it was time for her to get a newer vehicle. She had been driving the same Oldsmobile for the past 13 years and even though it was like a family member she was interested in something newer & larger. Chuck introduced us to Sales Consultant Robert Rolleri, aka "Rob" who ended up being a pleasure to work with. As my wife was making all of the decisions I decided to stay on the sideline and help guide her when needed. After checking out several vehicles my wife decided on a Certified Previously Owned "Highlander". My attempt to help on a couple of minor issues proved unsuccessful as Rob had done his homework and covered all the bases. Great job Rob, made my life easier. Rob was sincere in his approach to what we(she) wanted and even went above and beyond the call of duty by having the remote starter unit removed from her Oldsmobile and reinstalled in the Highlander saving us a lot of time & trouble. Don't want to forget to mention that the price was right on this deal. Rob, almost forgot to make the point - my wife now has a new Toy - ota.. HaHa Rob then forwarded all of the information over to "JP", the Finance Manager. I could tell JP was well versed in what he does as the entire process went real smooth and a lot faster than what I had anticipated. JP explained all of the paperwork as we ventured through it and he went into great detail explaining the "wrap-around" warranty we were getting. JP, thanks for clearing up the foggy areas. In summary I guess the points I have attempted to make are that all of the staff at Prestige Toyota are extremely friendly and knowledgeable and conduct themselves in a professional manner. The Prestige facility is state-of-the-art, clean, customer friendly and a pleasure to visit. All of the personnel we were around had smiles on their faces and appeared to be enjoying what they were doing. One of the first steps in filling out this survey was to rate Prestige from a 1 to a high of 5... I'd have to give them a six(6). If and when our future needs require any of their services we will return, and in the meantime we will spread the good word to friends and family. My wife and I want to extend our thanks to the staff at Prestige of Kingston for making our venture a most favorable one. Tom & Doreen, High Falls, NY More

My husband and I found ourselves in need of a vehicle quickly since ours was now broken down. It had been ten years since we had purchased a car, or had a payment, and we were not looking forward to goin quickly since ours was now broken down. It had been ten years since we had purchased a car, or had a payment, and we were not looking forward to going into car purchasing mode. We had looked into a few options..but nothing suited us with our favorite car brand...so we decided to broaden our horizons to include Toyota. We had uncovered good ratings on them, and family members were very happy with Toyota purchases. My son became sick, and I could not go out with my husband, so he set out alone to face the world of cars, and car salesmen. Before long I got a call from him saying he found something. He said he AND the salesman Robert Rolleri were driving over to the house (in a neighboring town) so I could see the car and test drive it. "Hmmm that goes beyond the call of duty for the salesman", I thought. Well I was in a grumpy mood, and was not the most pleasant person to be with.. but Robert answered ALL of my questions, some over and over again till I "got it". I am a skeptical person i guess..but he remained kind and patient, and even stayed after hours to put my mind at ease while I compared other cars to this one. I gave him a run for his money, and he gave me...well.. hot chocolate, and a new car..now there is a man who knows woman!! Robert turned us over to Paolino for the financial dealings, who was "jonny on the spot" with everything. The loan was at a great rate! The only thing we had to do was say "yes I want the car" and sign a few forms and they handed us the key..so very NON-complicated. While waiting in the dealership I had a chance to see the facility..They really are a welcoming bunch. They cater to your comfort, I won't even have to walk outside to drop off my car for any servicing, you drive in. They provide internet, and a place for little toddlers to play that is safe and clean. Since then, Robert has called me to make sure I am settled ,and ask if I have any more questions. Yep Robert..you have won me over, now... about my husbands truck! More

He was very thorough in his description of the cars and answered all our questions. When we expressed the desire to check out cars from other dealerships and manufacturers, he pulled up data to compare the answered all our questions. When we expressed the desire to check out cars from other dealerships and manufacturers, he pulled up data to compare the cars so that we could make an educated decision. The description of the car and services that would be provided was thorough and helpful. The price was fair and the car was delivered before the promised time. When we came to pick up the car, time was spent to familiarize us with the details and the offer was made to phone for any questions. The service department is friendly and inviting. So far, what was promised was provided. More

It is true when they say that Toyota cars sell themselves – they are the best. But it makes a HUGE difference to have a helpful, friendly dealership and salesperson to help you through the process. Prestig – they are the best. But it makes a HUGE difference to have a helpful, friendly dealership and salesperson to help you through the process. Prestige Toyota and salesman Robert Rolleri are such entities. I want to share my story to impress how important this is when purchasing a new car. On December 4th, I was driving northbound with a friend on a two lane highway at the Jersey Shore where I live, when suddenly, a large Mercury Marquis left its southbound lane and came right at me. There was no way to avoid him and my 2009 Toyota Corolla was hit head on at a rather high speed. All airbags deployed, the front end crumpled and the engine dropped – my little car did just what it was supposed to do and saved our lives. We came away with only bruised ribs and a mild form of whiplash. There was no doubt I would buy another Toyota. After a bad experience with a local dealer I decided to look around at other dealers, check dealerrater.com, talk to friends, etc. I found Prestige Toyota, a dealership close to where my boyfriend lives up in NY State, and close to where I have family. I called them, and in five minutes, salesperson Rob Rolleri told me more factual information about the various Toyotas than other local salesmen did in two hours. He explained things about Toyota, helping me to realize that all of them are safe (I am living proof!) and I really needed to think about what I really wanted (great mileage at the best price). At no point was there any pressure to sell me anything, especially since I live so far away. However, he was so nice and helpful that I realized I could do a lot of the leg work over the phone and online and just travel up to get the car (and visit my boyfriend and family at the same time). Rob made the whole process seamless for me. Last year, when I purchased the Corolla in NJ, it took about 2 more hours of paperwork. I was done at Prestige in half an hour, since Rob had laid all the ground work – he really knows his business. Plus, he drove me to the Enterprise place down the road where I was able to return the rental car I was driving (with no extra drop-off fee, also arranged by Rob). I was introduced to the whole Prestige family as if I were royalty. Since I spend so much time in that area of NY, I know I will be traveling up there for my free oil changes and any routine maintenance (their facility is very comfortable and clean and client-friendly). It was worth the trip for the good deal and the patient help that Rob gave me. Thank you Prestige and Rob! I love my new red Corolla! More

I needed a new car before I went back to school in two weeks and really liked the Scion TC's so I went to Prestige Toyota to check them out. They didn't have the car with the exact specifications on it I weeks and really liked the Scion TC's so I went to Prestige Toyota to check them out. They didn't have the car with the exact specifications on it I was looking for but Robert and his staff worked hard to locate a vechile that did and had it shipped to the dealership all within the two weeks. Robert even came on his day off to get the car ready and make sure everything was done so I could have it before I left for school. I love the car and it was exactly what I was looking. Excellent quality and service, Thank You! More

I highly recommend Kingston Prestige Toyota to anyone looking to buy a Toyota in the Hudson Valley region. I was fortunate to work with Tom as I went through the buying process. He was genuine and poli looking to buy a Toyota in the Hudson Valley region. I was fortunate to work with Tom as I went through the buying process. He was genuine and polite; never once did I feel pressure to buy. His personal confidence in both Toyota's in general, and that branch in particular, spoke volumes. I also appreciated the business of Elizabeth who works in the finance department (I think). Both Tom and Elizabeth were willing to stay passed open hours on the eve of Thanksgiving so that I might take my new car home that day. Many thanks to them!! More

Both of these gentlemen were extremely helpful and honest in helping me trade in my used Toyota Tundra for a more recent used model. Their prices were fair, they were respectful of me (single female buying in helping me trade in my used Toyota Tundra for a more recent used model. Their prices were fair, they were respectful of me (single female buying a truck--often not a pleasant situation), and they were exceptionally courteous. I would strongly recommend this dealership. More

Robert was very personal and attentive to our needs and requests. He took the time to do research on the Rav 4 and work with what we needed both financially and personally. He gave us about 2 hours the fir requests. He took the time to do research on the Rav 4 and work with what we needed both financially and personally. He gave us about 2 hours the first day and then when we came back he had the car ready for us, explain how the car works and followed up several days later. I highly recommend Robert as a dealer.\ \Judy and Joe Livoti More

I found the people at Prestige were very polite. They took the time to negotiate a fair price for the truck we purchased as well as a fair price on my trade-in. Mr. Rolleri took the time to go over my n took the time to negotiate a fair price for the truck we purchased as well as a fair price on my trade-in. Mr. Rolleri took the time to go over my new vehicle with me in detail and show me the operation of the service department. I feel very confident to take my vehicle to Prestige for service in the future. Thank you for your time. Donald E. Prusakowski More

This was the BEST experience I had buying a car! Autumn This was the BEST experience I had buying a car! Autumn Fetterman was patient and persistent without being pushy to help me get in and see a car and This was the BEST experience I had buying a car! Autumn Fetterman was patient and persistent without being pushy to help me get in and see a car and her charm and humor had me figure out the right car for me. Lauren Scibelli is Awesome! She has the right mix of salesmanship and customer service, combined with a Good sense of humor and friendliness, that had me wishing that All of my purchases were with someone like her! Not only did I get the car I wanted but she had the patience to listen and help me figure out the right car options for me. The Financial Manager at Prestige Toyota who worked with me (who's name escaped me...sorry!) got me a Great deal that was affordable and Reasonable! AND she did it with charm and humor so it was a painless process! GREAT JOB! Overall, Prestige Toyota should feel Lucky to have these Amazing and Charming people working for them! When I go to buy another car it WILL be at Prestige Toyota! More