Prestige Volkswagen of Stamford - Service Center

Great trip It was a good experience I would recommend it to my Friend . I’d like to thank Bree for all the amazing help she’s done for me. It was a good experience I would recommend it to my Friend . I’d like to thank Bree for all the amazing help she’s done for me. More

Better to drive to Danbury or Curran VW I live in Norwalk and have owned a 2000 golf for 19 years. I have avoided the Prestige service department whenever possible due to numerous bad exper I live in Norwalk and have owned a 2000 golf for 19 years. I have avoided the Prestige service department whenever possible due to numerous bad experiences, rude treatment and attempts by Prestige to sell me unneeded parts and repairs. Here is my most recent experience: On January 1, 2018 I brought my car to Prestige VW to replace a bent throttle body and to determine what if anything else was causing a check engine light to be on (code P1582). I was told by the service technician that I also needed to replace a 'control unit' that cost $1632 plus labor. I refused the work and had to pay the $137 diagnostic fee. On the advice of my excellent local mechanic, European Auto of Norwalk, I took the car to Danbury VW. Danbury replaced the throttle body, corrected the check engine light and determined that the $1,632 control unit did not need to be replaced. The car has worked fine since then. The difference in treatment I experienced at Prestige and at Danbury was like day and night. More

horrible experience worst experience of my life in the service department. would never recommend them and would not set foot in there ever again. everybody is rude and un worst experience of my life in the service department. would never recommend them and would not set foot in there ever again. everybody is rude and unreliable. More

Terrible SERVICE department I've been a Volkswagen owner for the past four years now on my second Jetta. Brittany was always awesome at the service desk and now she is gone. I I've been a Volkswagen owner for the past four years now on my second Jetta. Brittany was always awesome at the service desk and now she is gone. I pay monthly for a tire program so whenever my tire light comes on I bring my car in for service as there is a mechanic in my family. They originally told me I had to wait two weeks and if the tire pops get a tow, than magically were able to squeeze me in when I said I was no longer going to be a customer. Today when I went to pick up my vehicle that I had dropped off for the tire to be repaired with the tire program, I was told I had to pay $129. I was NEVER told ahead of time of the fee, the gentleman nicely said we will look at the car and make sure everything is OK not letting me know "looking" was over $100, which I would of kindly declined as I said before I have a mechanic in my family. When I let the gentleman at the service desk know this he had an attitude laughed walked away came back threw a paper at me and said just sign here and next time you don't have to come here for your tire you can use the program anywhere. I never knew that until today that the tire program is available anywhere, which I'm am so grateful to know because I will never recommend another customer to their dealership ever again. Brittany never told me that over the last four years, she always went up and beyond to help others. They screwed up when she left and I plan on trading my car in for a Honda next week. I REFUSE to pay $400 a month for a car where the dealership has no respect for you. Goodbye Volkswagen and the xxxxxxx guy at the service desk! More

Not even one star We wish there were a negative rating to give this dealership. Took our car in for service and experienced a classic bait and switch perpetrated by in We wish there were a negative rating to give this dealership. Took our car in for service and experienced a classic bait and switch perpetrated by incompetent and surly personnel. Don't go there. More

All "pros" here After moving to Stamford, we had to find a place to service our 2015 VW Toureg. I can't say enough good things about the service advisors and service After moving to Stamford, we had to find a place to service our 2015 VW Toureg. I can't say enough good things about the service advisors and service department at Prestige Volkswagen. Their goal is 100% customer satisfaction and their professionalism, thoroughness and attention to detail were apparent from my first visit. Highly recommend this dealership. More

Problems With A Service Advisor My 2010 Jetta TDI was transported to Prestige last Wednesday due to no starting. B. in service said appointments took priority and the car could not b My 2010 Jetta TDI was transported to Prestige last Wednesday due to no starting. B. in service said appointments took priority and the car could not be looked at until Friday. I said it only takes a few minutes to diagnosis a starting problem on a diesel. She said, "It could be anything, a fuel pump, ignition . . ." I said, "Diesels don't have ignition." When finally looked at on Friday morning, B. said the starter motor was defective, but the part was not in stock. She said she would see if she could find one locally. Otherwise, it would have to be ordered and shipped from California. When I expressed amazement that they had no starter motor in stock, she - off the wall - said "We don't have the needed parts because you didn't make an appointment." Two hours later, having heard nothing. I called to find out if she had located the part; she was not available. So, I went to AutoZone and got the part. When I called to tell B. I had the part, she said the dealership would not install it. I contacted a repair service near Prestige and arranged for the car to be taken there, and the part installed immediately. On the way to take the part to the repair service, I received a call from B. saying Prestige would install the AutoZone part by the end of the day if I could get it there in an hour, as they would have he two to three hours needed to install the starter. I cancelled with the tow service, and took the starter to B.. I asked her to check the part to make sure it was correct. She took the part and returned shortly saying it was correct. But, though I had gotten the part to her in thirty minutes, she now said she was not sure if the car would be ready by the end of the day. She further claimed she had never told me the car would be fixed by the end of he day. I told her - having considerable experience with cars as a racing mechanic - I knew the starter could be changed in an hour. She told me VW has regulations that require the work to be done a certain way and it takes three hours. After leaving, I called two other VW dealers and was told the charge for replacing a starter on this car was for 1.5 hours of labor. I was also told there were no such VW regulations. I called B. and told her what I had learned; she said she would talk to the service manager "see what she could do." Later, she called saying the part was not correct. Frustrated with B. first due to not knowing diesels don't have ignition, second, verifying the part was correct when it wasn't, and third, her falsehood about VW mandating three hours to replace a stater, I asked to speak to the service manager. His name is Trevor Martin. At last speaking to an expert, we discussed the matter and decided it was wise to get the VW part out of California and install the starter on Tuesday. Today (Tuesday), I called to see if the part came in. B. told me it was in and the car should be ready later today. I reminded her that it takes - not three - but 1.5 hours (at most) to change the starter. She replied that I had agreed to three hours. I told her I had done no such thing. She replied that if I was not willing to authorize three hours the car would not be repaired - AND HUNG UP. I left a message for Trevor, and then contacted VW and filed a complaint. Trevor returned my call after an hour or so. He said he was looking at the paperwork and it showed B. had quoted me a price of $696.00 and that I had agreed to it. I told him that was an outright lie; B. had never quoted me a price and I had never agreed to either a price or to three hours in addition to an hour for diagnostic. He explained that VW has a set amount of time they pay the dealer for doing warranty work. Each dealer, he said, multiplies that number by a factor to arrive at a "retail" amount of time. He said their multiplication factor is 1.7. He added that instead of three hours plus diagnostic, the charge would be three hours total including diagnostic. Though, by talking with Trevor - who appears to me to be a straight shooter - I was able to get the issue resolved (though charged a half hour more than what VW dealers in Stratford and in North Haven charge for the work). Based on our discussion, I believe Trevor can be counted for appropriate corrective with the service advisor, so, hopefully, customers will not run into the problem in the future. More