Prestige Volkswagen

dishonest unreliable wrong parctices PRESTIGE VW. Beware when you buy a 2nd hand VW from this dealership. They do not service cars, do not meet Certification codes and lie about it and PRESTIGE VW. Beware when you buy a 2nd hand VW from this dealership. They do not service cars, do not meet Certification codes and lie about it and ,when confronted ,are not willing to rectify. I bought a CERTIFIED 2012 21,000 miles Passat. Car looked great, processing transaction was no problem. BUT within a few weeks I realized they cut corners did not meet the strict certification-codes (!) as they should have , nor serviced the car according to schedule ( or even oil change !) before sale. Put myself at safety risk and car at risk of damage. Here is what happened: A punctured tire replacement ( after 3 weeks) led to routine 26-point inspection that discovered that the BREAK PADS are only at 3mm thick . 3mm is minimum and half of what they should have been in order to qualify certification (6mm) . PRESTIGE were obligated to replace pads before sale, they violated certification code , lied about it in Certification sheet, and now pads need immediate replacement (at $500-600 cost). This is not all, further was discovered that they never serviced the car to its next schedule ( imagine, not even oil change let alone the full schedule) which they were expected to do by norm and by their written commitments and emails (i.e 'you have 10,000 or 1yr peace of mind etc' blatant lies that is). in short only few weeks after buying a CERTIFIED car from PRESTIGE I have to drop over $1000-1500 extra, to bring it to the schedule and code it should have been at when sold. That is outrageous . and mind you, only incidentally was this discovered , I could have gone the whole year and not know about it, it could have led to safety hazard (breaks) and/or damage to car ( scheduled maintenance) btw, I did not only contact PRESTIGE ( asked them to rectify/fix 'omissions') I did also contact VW about that.They asked for documentation ( I sent them the VW mechanic's reports, signed inspections, Prestige false certification sheet as well as PRESTIGE emails with their promises commitments and therefore lies etc) ; the VW case officer agreed with me, but here is the thing, VW cannot force it on the independent franchise, only 'mediate' the case. PRESTIGE avoided the obvious : offer to rectify their 'mistakes' 'errors' (or lie) whichever they would choose to call it. It is mind boggling that they can get away with that !, unless I will go the extra mile( s) and take them to court. ridiculous. advice: BEWARE of this dealership practices!. More

Service Writers Dealing with Alfredo and the girl which I don't know her name is ridiculous. I was a owner of a VW passat in 2013 and at that time the service writers Dealing with Alfredo and the girl which I don't know her name is ridiculous. I was a owner of a VW passat in 2013 and at that time the service writers were other people. The service writers in 2013 knew warranties with out asking and recalls. Now I own a Jetta and went to get a scan for faults and called previously for information. I've spoke to Alfredo in the past and asked about warranty extensions and he had told me there wasn't one for my car. I called a different VW and they asked for my vin and told me what Alfredo should have weeks ago. So that explains it... The two service writers now don't even consider looking into information to right a wrong. They can't give an estimated time on waiting for a service to be done. I recommend the sales people which are very down too earth, but as far as Alfredo and the other service writer, the girl. There are of no help. Frank Silva is the only service writer that can be reliable. More

Dishonest I have never had such a bad experience with a business that compelled me to write a bad review. I am easily pleased and easy going in most situations. I have never had such a bad experience with a business that compelled me to write a bad review. I am easily pleased and easy going in most situations. However, I feel lied to and my stomach hurts after dealing with this service department. The only Advisor that was helpful was Frank Silva. More

This is the second VW I leased from Damon Gross . It was a really easy to work with him and I'm really happy with my new GTI. I'd recommend Damon and Prestige if you are looking for a new VW. . It was a really easy to work with him and I'm really happy with my new GTI. I'd recommend Damon and Prestige if you are looking for a new VW. More

Great Experience T Prestige This has been the fourth vehicle we purchased at Prestige. Sales people are friendly and great. Service is impecable! Donte gave us what we request This has been the fourth vehicle we purchased at Prestige. Sales people are friendly and great. Service is impecable! Donte gave us what we requested and he was very professional in selling us a vehicle!!! More

Awesome Service Department Having had made an appointment for the 20,000 mile servicing, I brought in my vehicle in and didn't have to wait long. The service advisor was extrem Having had made an appointment for the 20,000 mile servicing, I brought in my vehicle in and didn't have to wait long. The service advisor was extremely polite and very helpful. More

Unreliable Service Department I bought a brand new 2014 Jetta and I have to take it in for service for the first 2 years. Every time I come in the wait is long. They provide a shut I bought a brand new 2014 Jetta and I have to take it in for service for the first 2 years. Every time I come in the wait is long. They provide a shuttle, but when you schedule the pick up time, shuttle runs 30-40 minutes late. More

New Car purchase I recently bought a vehicle from this dealership, & would HIGHLY recommend them. From the moment I entered their show room & was greeted by Corey Har I recently bought a vehicle from this dealership, & would HIGHLY recommend them. From the moment I entered their show room & was greeted by Corey Hartman, I was blown away by his professionalism & courtesy. Five stars all the way for their selling & handling of my new vehicle purchase. More

Not really giving anything free Recently bought the new Golf Sportswagon. They would only discount the vehicle by $300. But they said that VW gives the 1st year scheduled maintenan Recently bought the new Golf Sportswagon. They would only discount the vehicle by $300. But they said that VW gives the 1st year scheduled maintenance free and that the dealership gives the 2nd and 3rd year free.(20K and 30K miles) When we did the finance part I opted to also pay for the 4th and 5th year maintenance. After all was said and done they charged for the 2nd and 3rd year maint. agreement. I asked them wasn't that suppose to be free. They said yes, but since they give a $300 discount, the cost is taken from that. Not a very good deal and not very honest. On another point I asked if they give loaner cars, if my would have to stay overnight for service. They said yes. Well time will tell if that is true. T0 be fair the sales person did not understand the logic behind the so called free maint. agreement More

Great VW Experience at Prestige VW! I recently purchased a 2015 VW Passatt from Mike Rutter at Prestige VW and from the very beginning of test driving different models to the last docume I recently purchased a 2015 VW Passatt from Mike Rutter at Prestige VW and from the very beginning of test driving different models to the last document I signed to complete my purchase, I had a tremendous experience. Mike kept me informed throughout the process as he searched for the right vehicle and honored every term we had negotiated. Mike Rutter is your guy if you're buying a new VW, Subaru or Mitisubishi and Prestige is the dealer you should choose! Good job by the team at Prestige, Thank you!! More