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Preston Chrysler Dodge Jeep Ram
New Castle, PA
531 Reviews
When Robert L. Preston purchased his first auto dealership in 1989, he could only have dreamed about what it would grow into. Preston Chrysler Dodge Jeep Ram in New Castle is just one of 10 dealerships and 12 brands that make up the Preston Auto Group. Drivers throughout Western Pennsylvania and Eastern Ohio rely on our dealership to meet their used and new Chrysler Dodge Jeep or Ram car, truck, van, crossover or SUV needs.
Preston Auto Group is now a Top 150 Dealer Group in the Nation according to Automotive News with 10 stores retailing nearly 10,000 units a year.
In addition to being a leading dealership serving drivers in Ellwood City, Hermitage, Slippery Rock, Grove City, Pittsburgh, Preston Chrysler Dodge Jeep Ram is a big part of the community. Robert L. Preston and his wife Joanne Preston worked tirelessly to help raise $3.7 million to construct the Preston Chambers YMCA Y Zone. Today residents both young and old rely on this premier facility for recreation, entertainment, and exercise.
In addition, all members of the team at Preston Chrysler Dodge Jeep Ram donate time and money to worthy community organizations like the Salvation Army and the Akron Children’s Hospital. We aim to be more than a dealership. We aim to be a pillar of the community with a positive local impact.
If you are unfamiliar with our dealership, we invite you to stop by in person and let our team introduce themselves. Drop in Monday through Saturday to experience what makes Preston Chrysler Dodge Jeep Ram special, and please contact us with any questions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 531 reviews
February 03, 2024
Recall work was not completed. When I made appointment I was told all parts were there. Picked up Jeep to find nothing done because parts had to be ordered. Wasn’t even told when c When I made appointment I was told all parts were there. Picked up Jeep to find nothing done because parts had to be ordered. Wasn’t even told when checking out. I read it on my paperwork and went back in to ask questions. I wasted my time finding an alternative way to get to work since Preston had my vehicle to fix, and wasted my time on the appointment since nothing was fixed. Horrible!!! More
by LISAIPPOLITO13
Verified CustomerEmployees Worked With
Service department and scheduling departments need to communicate better. You can’t have those scheduling say they have parts to fix an issue when they don’t.
Helpful January 31, 2024
I’m very happy, and impressed with the thoughtfulness and professionalism of this dealership and their staff. They’re kind and curtesy’s to deal with and they are upfront about anything your vehicle may or m professionalism of this dealership and their staff. They’re kind and curtesy’s to deal with and they are upfront about anything your vehicle may or may not need. Thank you for caring More
by Steven87
Employees Worked With
Dan Klase, Daniel
January 21, 2024
Kelly in the Service Department was very kind and useful. Kept me updated on car while being serviced. The technician worked through his lunch to get it done. Please tell him Thank you! Kept me updated on car while being serviced. The technician worked through his lunch to get it done. Please tell him Thank you! More
by jan444
Employees Worked With
Kelly
January 18, 2024
Every aspect of the service was very easy to do. No problems and car was returned clean No problems and car was returned clean More
by lauraphoto
Employees Worked With
January 15, 2024
I had a simple oil change and they stripped the drain plug on the oil pan costing me $800 for a new one. They won't take any responsibility for the damage caused by their poor workmanship. I will neve plug on the oil pan costing me $800 for a new one. They won't take any responsibility for the damage caused by their poor workmanship. I will never use them again. More
by Mike's pissed
January 12, 2024
Worst dealership I’ve I have dealt with, salespeople and support are great, management is horrendous support are great, management is horrendous More
by SZUBA2426
January 06, 2024
I have nothing positive to say. It took me over a month to get my truck into the shop I told them i feel like all they were doing is having me put miles on my truck till they wouldn It took me over a month to get my truck into the shop I told them i feel like all they were doing is having me put miles on my truck till they wouldn’t have to cover any costs for my repairs. Then to top it off they were contacting my father which has passed away and leaving him messages and he had nothing to do with my loan More
by iwanejkoron
