Preston Chrysler Dodge Jeep Ram - Service Center

I have nothing positive to say. It took me over a month to get my truck into the shop I told them i feel like all they were doing is having me put miles on my truck till they wouldn It took me over a month to get my truck into the shop I told them i feel like all they were doing is having me put miles on my truck till they wouldn’t have to cover any costs for my repairs. Then to top it off they were contacting my father which has passed away and leaving him messages and he had nothing to do with my loan More

Service was really good & loved the updates I got of the progress on my appointment progress on my appointment More

They kept tracking the problem of my car till the found the problem and fixed it the problem and fixed it More

My experience with the service at Preston’s has always been exceptional. My vehicle was taken in at my appointment time and finished in the time I was quoted. Great service been exceptional. My vehicle was taken in at my appointment time and finished in the time I was quoted. Great service More

Most unorganized dealership general manager was extremely rude and and pore mannered service manager is never there to talk to the dealership had my jeep for over 3 months never got any information on it eve rude and and pore mannered service manager is never there to talk to the dealership had my jeep for over 3 months never got any information on it even after multiple trips in to try finding information out financial manager was the only one willing to help me threw everything overall I am extremely disappointed and will go out of my way to find a dealership who actually cares about there customers will never buy another vehicle for a Preston owned dealership definitely need management work if it wasn’t for Alwxander Pherson I don’t believe I still would have my jeep back he was excellent threw and threw as for the rest words can’t express my disappointment and dissatisfaction!!!! More

The service girls up front are great but when you take your car in for a nine o’clock appointment and they call you at two o’clock and tell you they haven’t started on your vehicle yet and probably won’t your car in for a nine o’clock appointment and they call you at two o’clock and tell you they haven’t started on your vehicle yet and probably won’t be able to get everything done which they didn’t then that’s poor service in my book. I don’t believe it’s the employees fault but the fault of the dealership for not having enough help or for over scheduling for the personnel they have. More

Very professional staff. In and out quickly! They treat you like family. I highly recommend them In and out quickly! They treat you like family. I highly recommend them More

The advisor was helpful getting things sent up to get job done The amount of money spent and job I brought to this dealership I should not have had to pay more by paying for a rental vehicle from this deal done The amount of money spent and job I brought to this dealership I should not have had to pay more by paying for a rental vehicle from this dealership While Tech working on my vehicle broke a vital part. I didn’t think I should have had to pay for the new part that had to be replaced. More

Friendly staff and clean and nice waiting room. 2 hours for an oil change. Performed work I did not ask for. Did not reset maintenance computer. 2 hours for an oil change. Performed work I did not ask for. Did not reset maintenance computer. More

Associates took vehicle immediately and communicated very well during the visit. I especially like the technician video explaining what he was doing and next steps. Very good customer service throughout and well during the visit. I especially like the technician video explaining what he was doing and next steps. Very good customer service throughout and will definitely return. More