Preston Honda

Lease of New Honda Review. The sales and other people at Preston, especially Mark Sanata, the sales person, were kind, personable, courteous and knowledgeable. Besides, we got a The sales and other people at Preston, especially Mark Sanata, the sales person, were kind, personable, courteous and knowledgeable. Besides, we got a good deal. will definitely go back and recommend to others. More

New car purchase Mark and Nick were very patient with me. Some parts of my deal didn’t sit well with me. They were so kind. They did not try to simply placate me, t Mark and Nick were very patient with me. Some parts of my deal didn’t sit well with me. They were so kind. They did not try to simply placate me, they listened and heard my issue. They were diligent and quick at finding a solution that I am thrilled about. THAT is customer service. This is a great place! More

Bought a new HRV Let me first say that Preston owns a number of dealerships in New Castle. We had 2 very bad experiences in the past with their Toyota and Cadillac st Let me first say that Preston owns a number of dealerships in New Castle. We had 2 very bad experiences in the past with their Toyota and Cadillac stores. However with skepticism we decided to give them a last chance at my business. I am glad that I did. Mark Sanata was our salesman. I explained my past experiences with Preston. Mark guided us through the process and offered us a fair deal and an honest approach. He explained everything. The process was seamless. Before you knew it, I was driving off with a new car with a smile on my face. Thank you Mark More

Professional I found Preston Honda in New Castle to be very professional, courteous and helpful. I have been a loyal Honda customer since 1993 and will continue to I found Preston Honda in New Castle to be very professional, courteous and helpful. I have been a loyal Honda customer since 1993 and will continue to be one because of the product and service from the dealership. My salesman Mark Sanata was excellent in finding the car I wanted and Bobby Preston personally helped me getting to my price point so that I could make the purchase! Beautiful car and helpful caring people... thank you! More

Once again satisfied On our fourth Honda ! 2 civics and now our second pilot! Mark and Brian thank you so much for helping us get what we wanted and needed for our family! On our fourth Honda ! 2 civics and now our second pilot! Mark and Brian thank you so much for helping us get what we wanted and needed for our family! See you for our fifth vehicle in the future! More

Purchasing used vehicle Great experience with Tyler as my salesman. Very professional and actually cares about his customers. Did not try to rip me off at all and we were abl Great experience with Tyler as my salesman. Very professional and actually cares about his customers. Did not try to rip me off at all and we were able to make a deal on a used 2016 camry xle. Love my car and couldn't be happier with my purchase. More

Paul Makarevich goes above and beyond to ensure customer sat Paul Makarevich and Preston Honda have done it for me again. Paul went out of his way to provide personal attention and ensure the best deal for me. I Paul Makarevich and Preston Honda have done it for me again. Paul went out of his way to provide personal attention and ensure the best deal for me. I love my new Accord!! Thank you Paul and Bobby Preston!!! More

Preston Honda met all of our expectations Everyone at the dealership was very courteous and friendly. Everything was very well explained so that we knew how the cost of our vehicle was being c Everyone at the dealership was very courteous and friendly. Everything was very well explained so that we knew how the cost of our vehicle was being calculated and they worked within our budget. Preston Honda made it worth the extra 30 minute drive compared to the other Honda dealers in our area and we would absolutely recommend going to them first! More

Saved us during a cross country drive!!! We had an alternator go out on our car driving from Detroit to New York, it took us six jumps by friendly locals to get to the dealership. We called We had an alternator go out on our car driving from Detroit to New York, it took us six jumps by friendly locals to get to the dealership. We called them they did not have an alternator in stock but they were able to have one delivered to the dealership within an hour by the time we rolled into their dealership they fixed our car within two hours and we are on our way to New York. Everybody was extremely nice!!! More

Great car, not so great service I love the car I bought- a 2016 Civic LX, and it's fantastic. The service at the dealership turned into quite an issue though. The vehicle itself was I love the car I bought- a 2016 Civic LX, and it's fantastic. The service at the dealership turned into quite an issue though. The vehicle itself was a "loaner" car, ie it was loaned out to customers of the dealership while their own vehicle was being worked on. I scheduled my appointment on Thursday to test drive the car on Saturday, and was coming in from over an hour away. Upon getting to New Castle, I received a call that there had been a mix up and that the vehicle was in fact NOT at the lot and was being brought back to the dealership, so we'd have a 2 hour wait. Not a huge deal. However, upon test driving the car, I found out it actually had twice the mileage on it than was quoted on the online listing. Again, not too big of a deal, if disappointing. After deciding I wanted the car, it then took several hours just to sign paperwork. I understand that being short staffed happens sometimes, but we arrived at 11:30 AM and did not get to leave until after 3pm, due to long wait times for someone to get back to us with numbers, and to get the paperwork figured out, and to actually sign it all. My fiance and I had to cancel plans with friends because we didn't count on being at the dealership for 5 hours later than need be. In addition to this, as I had a trade in of my own, the new car was being brought to me on Monday. After agreeing upon a time with the dealership, the car was to be dropped off at my home by noon. It did not arrive until after 2pm. Upon calling the salesperson several times to find out what was going on, I was told, "Sorry, but I hope you didn't have plans." Actually, I DID have plans, which again I had to cancel due to this dealership having a poor sense of valuing their customer's time. Long story short- great car, love it, I wouldn't go back to this dealership, and I don't think I would recommend it. The staff is friendly and they had a nice selection of vehicles, but if I was buying a car again I'd stick to somewhere that wouldn't jerk me around so much. More