Preston Toyota of Easton

Zero stars were not an option! This place is horribly despicable! My 84-year-old mother faithfully takes her car here. Not only did they mess up her oil pan plug by stripping it, This place is horribly despicable! My 84-year-old mother faithfully takes her car here. Not only did they mess up her oil pan plug by stripping it, but they also tried to charge her for it! They stuck a larger hex head bolt in it, and when she drove it home the oil completely leaked out of the car! On top of that they tried to scare my mother into not driving her car home in the first place! We put oil in the car and drove it back to the dealership after we discovered the bolt in the pan. Their remedy was to give my mother a few free oil changes. To make matters worse, a week or so later they told my mother that her car needed brakes and then tried to scare her again by telling her, "That they would not be responsible if something happened to her brakes if she drove the car away from the dealership"! This type of behavior of using scare tactics on people to get them to buy a product is unconscionable! Furthermore, after the oil pan incident we took to car to a different mechanic to have the brakes checked. To our amazement, not only did he say that there was nothing wrong with her brakes, but that they would probably last another 10,000 miles or so in his opinion! Yes, folks 10,000 miles! Now you tell me...does this really sound like a place you want to do business with? Unbelievable! More

Preston Toyota is a pleasure to visit for service, they always treat me like family! always treat me like family! More

My car was serviced quickly and efficiently. My car was brought to my home for me because I wasn’t feeling well! I appreciate the service I received! Thank you!! My car was brought to my home for me because I wasn’t feeling well! I appreciate the service I received! Thank you!! More

Courteous, accommodating, personable, and always had answered to all questions. Amber is an excellent asset to your service department. Hope she stays there. answered to all questions. Amber is an excellent asset to your service department. Hope she stays there. More

your dealership 'Toyota of Easton' has been superior in your service compared to the previous not named. Your technicians working in the automotive garage are competent and do a great job. I do have to co your service compared to the previous not named. Your technicians working in the automotive garage are competent and do a great job. I do have to comment on the quote system and how it let me down as I requested a quote for all brakes to be replaced, that is Front and Rear including brake pads, rotors, brake fluid, et al and the quote was presented to me while i was there for an oil change. I thought the quote was very competitive compared to where i had been before. WHY ? the quote was for the rear wheels only NOT all of them so when i dropped off the vehicle and service started the brake job i was called and told the quote was not for all four wheels but only the rear. I blame myself for not going over the presented quote to catch the error but when quoting customers please make sure you go over the quote in detail to avoid errors such as what i experienced. Otherwise your technicians did a great job on the brakes and have always done a great job on the oil changes. Also i have to mention "Amber Chandler, Service Advisor" who did her very best to smooth things out with the issue of me not understanding that i had only been quoted for two wheels and NOT four as i had requested. More

Very professional. Went over the service that was to be completed and additional service options. Kept ‘em informed of the status of the work. Went over the service that was to be completed and additional service options. Kept ‘em informed of the status of the work. More

The service was excellent, but you now charge a fee for credit cards is ridiculous. Based on that alone, most likely will seek another shop for my vehicles. Very sad! You will lose customers, over what pay credit cards is ridiculous. Based on that alone, most likely will seek another shop for my vehicles. Very sad! You will lose customers, over what paying a 3% fee? come on! More