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Price LeBlanc Lexus - Service Center

Baton Rouge, LA

4.7
1,566 Reviews

1,566 Reviews of Price LeBlanc Lexus - Service Center

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July 07, 2024

Usually I m very complimentary about my service but this time my experience was not as good. I was told my key set up would take an hour and the complementary wash would take another half hour. I turned dow More

by Martha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember her name
Jul 09, 2024 -

Price LeBlanc Lexus responded

Thank you for sharing your feedback with us. We apologize for the miscommunication and the inconvenience you experienced. Our service team works hard to provide great service and ensure that all your needs are met efficiently. Please note that our Service Manager was out of town during your visit, and we'd like to further discuss your concerns. Please reach out to our Service Manager, Mike Hutchinson, at mhutchinson@leblancauto.com at your earliest convenience.

July 07, 2024

Excellent dealership to work with ! David was fantastic and addressed all of my needs in a professional manner! More

by cdanner85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Waters
Jul 08, 2024 -

Price LeBlanc Lexus responded

We are happy to know we could meet your needs! Thank you for trusting in Price LeBlanc Lexus.

July 07, 2024

A wonderful experience! Everyone is so helpful and kind. Everyone knew exactly what to do. More

by Becky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Puhl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas DeLacerda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Missy Webb-Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb Callahan
Jul 08, 2024 -

Price LeBlanc Lexus responded

We're always here to help, Becky! Thank you so much for leaving us your honest feedback!

July 07, 2024

The customer service was excellent, and the service was provided in a timely manner! #lexus More

by sincerelysharon1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Chouest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Price LeBlanc Lexus responded

We're so glad to hear it, Sharon! Let us know how we can change that 4 stars to 5 during your next visit.

July 07, 2024

The service was timely, awesome, professional, and polite. Excellent dealership to work with. As usual they always take care of me and the issues with my car. More

by NATE110
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Missy Webb-Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Price LeBlanc Lexus responded

Thank you for taking the time to share your positive experience with us, Nate. It is always our goal to take care of our customers and their vehicle needs!

July 07, 2024

I dropped off my SUV for service at 7:55 am, by 8:30 they text me and the service was complete. Oil changed, etc. I am very happy with the service department as well as the sales department. More

by KARENREDHEAD1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cliff Settoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Price LeBlanc Lexus responded

It is so great to know you were satisfied with the efficiency and quality of the work done on your SUV. Feedback like yours is always appreciated and we look forward to serving you again in the future.

July 06, 2024

Problem was fixed correctly. Contacted advisor through email and never get a response from her. More

by Gitieubao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarah Sarfaraz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2024 -

Price LeBlanc Lexus responded

Thank you for providing your honest feedback. At Price LeBlanc Lexus, our service team works hard to provide great service to all our customers, and communication is a crucial part of that commitment. If you'd like to discuss your concerns with us further, please reach out to our Customer Satisfaction Manager, Lori Puhl, at lpuhl@leblancauto.com.

July 06, 2024

The service was exceptional as usual. My service representative Jonathan was very helpful and he made sure that I understood everything included under my service agreement. More

by MGANT00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Chouest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Price LeBlanc Lexus responded

We appreciate your loyalty and thank you for leaving us such a great review! Come back soon and see us at Price LeBlanc Lexus!

July 06, 2024

Came from out of town to purchase my car…. . worth the trip! Excellent service…. Above and beyond what I expected. Price LeBlanc, keep up the good work! More

by JAKKIH_55
Recommend Dealer
Yes
Employees Worked With
Caleb Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Price LeBlanc Lexus responded

Thank you for making the trip to visit us at Price LeBlanc Lexus! We never get tired of hearing how we could give our customers a great, five-star experience.

July 05, 2024

Price Leblanc Lexus made the car buying process easy and enjoyable! I would definitely recommend! More

by spipsair
Recommend Dealer
Yes
Employees Worked With
Jonathan Chouest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Price LeBlanc Lexus responded

Thank you for sharing your Lexus experience with us! We are so happy that our team was able to make your car buying process easy and enjoyable. Your recommendation means a lot to us!

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