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Price LeBlanc Lexus - Service Center

Baton Rouge, LA

4.7
1,553 Reviews

1,553 Reviews of Price LeBlanc Lexus - Service Center

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June 06, 2024

Oil change with appointment took forever. Then when my wife asked 5 different employees to please show her how to fold her side mirrors electrically.no one could answer her and when a tech wa More

by DANIELMILORDIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Hutchinson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Bercegeay
1.0
This rating includes all reviews, with more weight given to recent reviews.
Missy Webb-Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Waters
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Modenbach
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Sarfaraz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Prahter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Chouest
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kathryn Venable
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Price LeBlanc Lexus responded

Thank you for bringing this to our attention, Daniel. We apologize for the extended wait time for your oil change and the lack of assistance with your side mirrors. This is not the level of service we aim to provide, and we understand your frustration. We encourage you to reach out to our Customer Satisfaction Manager, Lori Puhl, at lpuhl@leblancauto.com to speak more with us about your service experience.

June 06, 2024

Sandy Waters was the best! !! She is very kind, considerate & efficient. Thank you very much! More

by JCSAVES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Price LeBlanc Lexus responded

We appreciate you taking time to leave your feedback! We hope you will visit again soon. Take care.

June 06, 2024

Service is outstanding. Sandy Waters always goes above and beyond to take care of me and my Lexus! More

by LSU1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Price LeBlanc Lexus responded

We appreciate the lovely feedback of Price LeBlanc Lexus. We're glad we could provide you with outstanding service at our service department.

June 03, 2024

This is my second vehicle purchased from Price LeBlanc. Service was great from the sale to the service. The service department has always been great and do what is promised. More

by leahthibaut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Price LeBlanc Lexus responded

Thank you so much for being a loyal customer and for taking the time to share your experience with us, Leah. We truly appreciate your continued trust and support.

June 03, 2024

Wait time was minimal with appt. , friendly and knowledgeable assistant. Overall service took less than an hour. More

by heidit12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Price LeBlanc Lexus responded

We appreciate the five stars, Heidi! It's great to know that we continue to provide our customers with great service.

June 03, 2024

Missy has helped my family with their Lexus vehicles in a highly professional, yet friendly way for several years. And the results have consistently been top notch. Thanks again to Missy and the entire Price More

by richardroof
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Missy Webb-Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Price LeBlanc Lexus responded

We appreciate your continued support, Richard! We hope to see you again soon at Price LeBlanc Lexus!

June 02, 2024

I guess during car wash my passenger side mirror was broken. Hannah said would fix More

by jamiegateley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Colvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Prahter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Price LeBlanc Lexus responded

Thank you for bringing this to our attention. If you are still in need of any assistance, please contact our service team!

June 02, 2024

Service was excellent! My service manger is personal and very professional! The service she provides is unmatched! More

by caprice.ricks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not speak with sales
Jun 03, 2024 -

Price LeBlanc Lexus responded

Thank you so much for taking the time to share your positive experience with us, Caprice! We look forward to seeing you for your next service at Price LeBlanc Lexus!

May 31, 2024

The IT instructions did not adequately address problems with the navigation and adaptive cruise control systems. The owner's manual is not as clear and easy to understand as it should be. Despite reachin More

by jgomezkano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melvin Burden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Missy Webb-Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Price LeBlanc Lexus responded

Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the navigation and adaptive cruise control systems, and for any lack of clarity in your owner's manual. Please know that we take your concerns seriously and are committed to addressing them. To further discuss your concerns with our team, please reach out to Customer Satisfaction Manager, Lori Puhl, at lpuhl@leblancauto.com.

May 31, 2024

The process of what was to be completed at this service was explained in detail and the cost for the service was explained. The one thing I would suggest for future appointments, is to inform customers of More

by KIZACH45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Sarfaraz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Price LeBlanc Lexus responded

We’re glad to hear that the service process and costs were clearly explained to you. We appreciate your suggestion regarding the credit card payment fee. Your input is valuable in helping us improve our communication and service experience. Feel free to reach out to Customer Satisfaction Manager, Lori Puhl, at lpuhl@leblancauto.com if you'd like to speak more about your experience with Price LeBlanc Lexus.

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