Price Toyota

Do you know that revolting feeling of being cheated as a customer? The feeling you’ve paid for something that was not done or delivered? Well, that’s how I’m feeling today after coming back from the Price customer? The feeling you’ve paid for something that was not done or delivered? Well, that’s how I’m feeling today after coming back from the Price Toyota dealership in Wilmington, Delaware. Today, July 6, 2011 I took my Toyota Venza 2009 for the 25,000 mile service. After waiting for some 10 to 15 minutes the service representative showed up, asking what I wanted. I told him why I was there, and that I had some complaints about the 20,000 mile service performed back in January 2011 (I had already mentioned to the service scheduler, when I called for the service appointment, that I had a complaint). His quick response was that he would have a different technician work on the car this time, without asking what had gone wrong. I then asked him: “Would you like to know what my complaint is about, so that it can be properly addressed and not repeated?” No response, as he turned away telling me to follow him to the service balcony. Once at the balcony I said: “Several issues went wrong during the last service. The first one is that I believe that you (the dealership) did not use the Mobil 1 synthetic oil I asked and paid for.” “There’s no way of knowing the difference between a normal oil and a synthetic oil”, he said “Well”, I replied, “I’ve been using Mobil 1 for several years, and there is a clear and distinguishable difference between the coloration of Mobil 1 and a normal oil” “That’s a myth”, he said, “I use Mobil 1 in my turbo engine, and there’s no difference” Seeing I was not being taken seriously, I then asked: “Can you please bring a sample of Mobil 1?” He brought a sample of Mobil 1. “OK, now can you bring a sample of the normal oil you use?” I asked He brought that also. Both oils were poured into a small cap, and of course there was a significant difference in coloration. “I don’t see any difference in color”, the service representative said. “…and if you want to use synthetic oil then you should bring it yourself”. “Well apparently we have a difference of opinion”, I said, “and the only way to solve this is to have the oil currently in my car undergo a laboratory test, to see who is right”. The service representative then laughed at my face and said “No way are we going to do a laboratory testing”. Not to further ruin my day I simply said “Thank you very much for your services”, and left. The other issues that that I wasn’t even able to address are: • At the 20,000 mile service the fluid levels were not checked and toped off (coolant, windshield washer, break). Tire pressures were also not checked and adjusted. • At that time I had a complaint about a strong rattling noise coming from behind the instrument dashboard. The noise is still there and getting worse! From some research I’ve done on the internet apparently the problem is with the steering wheel column – which I consider to be a serious safety issue! Now I need to find another dealership to go to. The other one nearby is under the same ownership (Newark Toyota, in Delaware), and also has a bad service reputation. How do I get my car serviced now? No way I’m going back to a dealership that can’t stand behind the quality of their service, and mistreats their customers! More

Excellent place to do business. Sales performance was wonderful, service since has been nothing less than spectacular. I'm going back in month or two for another new car from them. wonderful, service since has been nothing less than spectacular. I'm going back in month or two for another new car from them. More

I recently purchased a new corolla from this dealer. Within 2 month of the purchase I noticed a minor chip on windshield. I immediately went to the dealer to notify this. They said it was a minor chip Within 2 month of the purchase I noticed a minor chip on windshield. I immediately went to the dealer to notify this. They said it was a minor chip repair and it should be taken care of without changing the windshield. The price they quoted was around $50 to fix it. As it was not a big amount, I did not bother to ask them and see if they pay for it being a new car sell. However, within 2 days of repair there was huge crack (around 10-12inch) right below and above the repair area. I had not driven this car for these two days other than driving the car from the dealership to home. I called the dealer and explained them the situation. Firstly, the service reception lady was outright rude (i believe her name was Rasehel). She said it was not the delership fault as the service was done by a third party etc. etc. However, I had called them and went to their dealership to fix it. I did not even know that it was done by a third party. I thought maybe she cannot decide on this kind of matter and calmly asked for the manager's number whom I can talk to. She finally gave me his number. I called the manger and he was equally rude (i believe his name was dale). The manger went a step further and just ignored to what I was saying. He kept on repeating the same line every time "we cannot pay for this. Everything was installed right." How the heck did it crack within two months of purchasing a brand new car if everything was installed right? I think the bad job done by third party to fix this very tiny chip was in their premises. The responsibility to replace the windshield should have been theirs or the third party. However, I ended up replacing the windshield for $375 within two months of purchasing a new car and within 2 days of chip fix. Firstly, I think it may have been an installation problem and secondly it may have been the bad fix. I don’t think I should have paid for this. Note: I had a similar chip repair done (bigger one) on my other Toyota car (RAV4) at another Toyota dealer in Newark, DE and it has not have any problem for the last four years. More

I bought a Prius from this dealership. I wanted to buy another one. I thought that might make me sort of "special" based upon all the junk mail I was inundated with after the ititial purchase telling me another one. I thought that might make me sort of "special" based upon all the junk mail I was inundated with after the ititial purchase telling me how wonderful it was to have me as a customer. WRONG. I have been waiting since February for a Prius. Oh, they got them alright. However, they want the new-bees who don't know squat about this car so they can rip them off. Their latest tactic is.....you're gonna love it.....if you want the standard/cheapest model, forget it, they say they don't have any and won't get any. TOTAL B.S. If you want a base model with anything below a package 5 or 6, they make you take heated leather seats (dealer installed). No choice on color, or anything else. I didn't even care about the color, but I sure couldn't afford the price of the higher numbered packages, as they add 3-5,000 dollars to the price of the car. They're not worth the money. So, guess how much the leather seats cost now? You got it, another $2,000. They are putting the heated seats on all package 2 models, which are the only ones I can afford. Oh yeah, remember I had been on the infamous waiting list since February, and it's now July. Well, supposedly that makes no difference. I have to purchase at the going MSRP $600 more than it was in February 2008. They had package 2's come in, they simply never contacted me to come and get my car. I found this out from another salesperson when I called anonymously. How disgusting, rude and downright mean, and ultimately, greedy. They should be ashamed of themselves. Never, ever buy any car from them. If they'll do this to someone who already paid $24,000 for a car, imagine what they'll do to you if you only buy a $16,000 Corolla. Go somewhere else to buy your Toyota!!!! More