Service advisor Grant Gonzalez was a great help every time I go in to service my van. He gets me in and out within the time he tells me. Place is clean and there are refreshments for the customers to enjoy while waiting for their car unlike some other car dealers, you have to pay for the refreshments.
Hi Lily - We're honored to have you as a loyal custom to Prime Toyota Boston. We love to hear that our customers receive consistently great service and can enjoy our facilities in the meantime. Thank you so much for your review!
Joe was very nice and helpful. Together we decided to do the 5000 mile check up since the car is leaving for Florida this week. The service was done very quickly. I will be back next spring and lease my next car there
I just want to thank prime Toyota Boston for EXEMPLARY Service !! Michael Khouri and Jose Guzman provided a purchase experience that I have never had from a car dealership in years . I will be returning to work with them and I will refer my friends . THANK YOU!!
Sarah - We're so thrilled that Michael and Jose provided exceptional service that earned your business! We hope you are loving your new vehicle. From all of us at Prime Toyota Boston, thank you for your review!
This is not at all what we expect for our customers and I cannot apologize enough. I'd like the opportunity to talk in person and hear the details so I can talk to my staff. Would you be willing to reach out to me at (617) 469-1068. My apologies, Robert Draper - General Manager
"Both front & rear brakes,timing belt, and new tires"
Grant G. The Service Advisor was excellent providing a comprehensive review of service needed for my 15 year old Toyota Avalon. I was provided a free loaner auto as my service needed was a bit extensive.
The only recommendation I would make is that I would like the paper floor mat removed from my auto upon completion of service.
Victor, thank you for the great compliments of Grant. Thanks for the feedback about the paper floor mats. We leave the floor mats in the car so our customers see that we are mindful of keep cars clean while we service them. However, feel free to remind your Advisor to have them removed before we deliver your car next time. Thanks again for choosing Prime Toyota Boston to service your Avalon.