Oscar was both responsive and very solutions-oriented when we recently purchased a Volkswagen Atlast. I wanted a very specific version of the Atlas, and he went out of his way to ensure I got exactly what I was looking for.
In fact, there was only one Atlas in stock that met the criteria I was in search of, but that car was in need of some minor part replacements from the manufacturer as part of a national campaign/recall process. As soon as the parts came in, Oscar was terrific in ensuring his colleagues moved quickly on doing the work so that I wasn't waiting any longer than I already had. He was particularly great about being transparent and clear on what to expect from the process.
All in all, Oscar was professional, kind, eager to help, and put the customer - me - first. I'm appreciative.
Highly recommend him.