Princeton BMW

Sadly, your rating system only allows for up to a "5 = Great". I could have gone much, much higher. In all our years of automobile purchasing, we have never, ever had such a pleasant experience. Your = Great". I could have gone much, much higher. In all our years of automobile purchasing, we have never, ever had such a pleasant experience. Your folks at the dealer were fantastic! Everyone is friendly! Everyone looks like they enjoy their jobs! Wow -- now that's novel. Every inch of the dealer, including the work areas, were spotless. Again, novel. Jim & Joe are absolutely priceless ambassadors for your dealership and BMW. We're sorry we didn't come here before, but we'll come here again! Thanks for a great experience. More

I buy a lot of high end cars. Bob Sherlock knows his product, and streamlines the process. Very professional. I bought a CPO for my daughter. She arrived at the dealer ahead of me and was a little ne product, and streamlines the process. Very professional. I bought a CPO for my daughter. She arrived at the dealer ahead of me and was a little nervous. Bob made her very comfortable. A real pro. More

Joe was extremely knowledgable and very helpful. Everyone at the dealership was responsive, friendly and appreciative of my business. Customer service levels were excellent, better than any other d Everyone at the dealership was responsive, friendly and appreciative of my business. Customer service levels were excellent, better than any other dealer I have been to. The process was very smooth and I would absolutely use this dealer again!!! More

From the moment we were greeted by the salesman (Joe DiMattia) to the point we drove away with our car, we were treated in a courteous, friendly and professional manner. All of our questions were answer DiMattia) to the point we drove away with our car, we were treated in a courteous, friendly and professional manner. All of our questions were answered and we learned a lot about BMW's. We have never experienced such a low pressure, friendly and courteous car purchase. We were given every opportunity to familiarize ourselves with several cars so that we could chose the right vehicle for us. This professional, low pressure approach to car sales did not stop with the salesman. From the manager (Daniel Angelozzi)who was no different while negotiating the price of the car, to the Financial Services Manager (Adam Arwas)while completing the sale, we were thoroughly satisfied. Can't say enough good things about our experience with this dealer. We will very likely be purchasing from this dealer again in the future and will highly recommend them to friends and family. More

Everyone was very friendly and helpful. Sales people and others in the show room were also helpful in making sure service was great. My sales person was knowlegeable and personable. He was not pushy. He others in the show room were also helpful in making sure service was great. My sales person was knowlegeable and personable. He was not pushy. He encouraged me to take the car home to show my wife (which I did) and to take whatever time I needed. They offered to deliver the car to my house. Once I made the decision, the finacial and delivery experience was the fastest and most enjoyable of any car buying experience I have had. I will recommend them highly and I already have. Thank you. More

The dealership went above and beyond to make sure I was satisfied with my pre-owned 2008 328i Convertible. They were never high pressure and Joe introduced me to a manager to complete my final paperwork. H satisfied with my pre-owned 2008 328i Convertible. They were never high pressure and Joe introduced me to a manager to complete my final paperwork. He took lots of time to show me the service options available to me but never pressured me into anything. It is the first used or pre-owned vehicle we've purchased since 1985 when we had a bad experience with a "company executive's" Mercury Cougar. This 328i was prepped nicely and when a small dent was discovered in the trunk just as I was taking delivery, an appointment was immediately set up with the body shop.... complete with a courtesy car thanks to Joe. The dealership wanted to make sure I was as pleased with this purchase as with any new car. Joe went over how to use each and every option as though it were new. He spent a great deal of time making sure we were pleased. The price was competitive (I'd been comparing awhile on line and elsewhere) and the car was nearly flawless. Two things; this dealership made me relaxed about purchasing pre-owned again (a huge plus in a tight economy) and they won me over as my automobile dealership for future purchases whether new or used. More

The dealership was very responsive to our needs. Our salesperson, Joe DeMattia, was very knowledgeable about both the vehicle we were considering and BMW overall. Danny, the sales manager, was also ver salesperson, Joe DeMattia, was very knowledgeable about both the vehicle we were considering and BMW overall. Danny, the sales manager, was also very helpful and considerate. I would not hesitate to recommend the dealership and salesperson to anyone. More

Lew is the Best! Never a problem. Gets me in almost immediately for minor work. Very honest. Couldn't ask for a better service advisor. Had a piece of trim/reflector that had to be replaced and didn immediately for minor work. Very honest. Couldn't ask for a better service advisor. Had a piece of trim/reflector that had to be replaced and didn't just snap in. He was tenacious about solving the problem. He is the reason I keep coming back More

I have been servicing my cars with Princeton BMW since 1999 and had the pleasure of meeting Lew Shinkle on his first day of work there in 2005 while servicing my last 5 Series. First, I think that the De 1999 and had the pleasure of meeting Lew Shinkle on his first day of work there in 2005 while servicing my last 5 Series. First, I think that the Dealers are only as good as there service consultants. Lew always treats me with respect, is very sensitive to my concerns and questions and reminds me of why I choose to drive a car line that, quite honestly, is a little more in cost to service than some others. Its about the service!!! My service with Lew has always been excellent. He is honest, lets you finish your questions and is by far one of the most knowledgeable guys I have met in the last twenty years that I have been driving BMW's. (Frank M. is also a great service guy!!!) I also have to commend Richard Lanci for also being very helpful and kind on the few occasions that I have met him. Hey, lets face it...it starts at the top. Five stars from me. ***** More

Princeton BMW has what I consider probably the best customer service out there. I have been to a few BMW dealerships around the NJ/NY area, and I can say with the utmost confidence that their dedicatio customer service out there. I have been to a few BMW dealerships around the NJ/NY area, and I can say with the utmost confidence that their dedication to their service and work is unmatched. For the past 2 years, I have brought my car into Princeton BMW to get my car serviced and I always work with Lew. If you get the chance, ask for Lew as he is the best employee there. When there were problems with my car, he took the time to fix them and make sure I had the car back when needed. I can't recommend the dealership and the employees enough. They will take the time to fix your issues and make sure you're in and out as quick as possible. They make customer service their number 1 priority and have very fair prices. They're quick to accommodate my schedule and offer loan vehicles if need be. More