Princeton BMW

I love Princeton BMW. I have always taken my car there for routine service and everytime I'm treated like they're number 1 customer! Kudos to everyone that works there but especially my service advisor, M for routine service and everytime I'm treated like they're number 1 customer! Kudos to everyone that works there but especially my service advisor, Michael Sobecki & all the wonderful valet guys! I look forward to a pleasant experience next time! I will buy another BMW & ONLY from Princeton & I WILL recommend Princeton BMW to all of family, friends & acquaintances! Thanks again! More

Very pleased with service provided. Service advisor was very curteous and professional and provided regular update on the progress of my service. My great experience made it worth the effort to spend this very curteous and professional and provided regular update on the progress of my service. My great experience made it worth the effort to spend this 3-5 minutes of my busy schedule to provide this feedback. Would highly recommend Princeton BMW and my service advisor! More

Princeton BMW has provided me with excellent, courteous service on the two occassions my 335xi has received routine maintenance and tire replacement (due to a nail). Most recently, I was able to convenient service on the two occassions my 335xi has received routine maintenance and tire replacement (due to a nail). Most recently, I was able to conveniently schedule an appointment within 48 hours of calling, waited in comfort while it was serviced, and drove home in a fully washed and expertly serviced car 30 minutes before it was promised to me. Frank Menna, my service, rep, made me feel like a truly valued customer. I would recommend Princeton BMW to anyone shopping for a new car or in need of service for their current BMW. More

The service advisor and the service I received from Princeton BMW have been the best bar none for any vehicle I have owned. I did not purchase my vehicle from them but they have treated me like I did Princeton BMW have been the best bar none for any vehicle I have owned. I did not purchase my vehicle from them but they have treated me like I did and when the time comes for the next vehicle purchase they are at the top of the list! More

After dealing with horrendus service from Open Road BMW in Edison, I purchased my BMW from Princeton BMW. Contrary to what I had heard, I had quite a different experience. I talk to John Major on the tel in Edison, I purchased my BMW from Princeton BMW. Contrary to what I had heard, I had quite a different experience. I talk to John Major on the telephone Friday to pinpoint what I exactly wanted and what I was willing to pay for it: I wanted a 328i with manual transmission (typically a tough find). When I arrived the next morning we worked out a deal including a trade in for my car. I was not unreasonable as a customer and neither was John at the other end. I got an excellent trade in for my car, and a great deal on my new BMW. John was very courteous thoroughout the entire process. No tricky sales tactics, and he did not lie or mislead me in anyway (I did my homework, I would have know immedietly). We were both upfront with each other, no games. The same can be said about the financial manager: went through the paperwork, expalined everything and sealed the deal. The only extra I purchased was the Tire and Wheel warranty, with the new Run Flats and roads of NJ, you cannot go wrong. Overall extremely happy dealing with John Major and Princeton BMW. I know lot of customer whine - do your homework, call in to find out what vehicles are available and what can be traded from another dealer. Know the invoice price of your car and how much over you are willing to pay. I spend a great deal of time (about a month) figuring out a fair value of the car. Look at KBB, Edmunds, and most importantly, the BMW forums. Know the fair trade in value of your car, by doing a little reseearch (typically use Galves.com). More

My expericence was very positive. Bob Sherlock was excellent. He was helpful, not pushy and really went the extra mile. I and very happy with my car and sure I will return in the future, hopefully to excellent. He was helpful, not pushy and really went the extra mile. I and very happy with my car and sure I will return in the future, hopefully to deal with Bob. Thank you for the wonderful car and very positive experience! More

We have been dealing with princeton Bmw and Tony fo r 9 years. The service is outstanding as it the salesperson. I will start with our salesperson, over the nine years he has taken a personal interest i years. The service is outstanding as it the salesperson. I will start with our salesperson, over the nine years he has taken a personal interest in our likes and needs. We never have to call him when our lease is up, nor do we have to haggle over price. Tony knows what we want and what we can afford and our car is always ready within a few days of our call, and I need to say we have never been disapointed. As far as service, princetons service department is far better than any other, both in quality and reliabilty. We did bring our car to another dealership closer to home for service, it was a real horror story. We would never go anywhere else, when you have the best we would never settle for less. More

I have bought 2 bmw's from this dealer both cars were great the experience with the dealer for the first one was very good. THe second car which I bought in 2005 the experience was horrible so much so t great the experience with the dealer for the first one was very good. THe second car which I bought in 2005 the experience was horrible so much so that I just bought another car and refused to buy a bmw. I will never go back to Princeton BMW again the service and attitude is the worst I have every seen, they are a disgrace to the BMW brand More

Okay, here's what happened when I called the service manager about the ordeal from Princeton BMW. He basically said he has many satisfied customers and he does not see a problem with the dealership. Whe manager about the ordeal from Princeton BMW. He basically said he has many satisfied customers and he does not see a problem with the dealership. When I told him about the getting the run around with the refund, he said, he'll talk to Paul the parts guy. When an alcoholic goes to AA, hardest thing for the alcoholic is to admit that he/she is dependent on alcohol. This dealer, did not acknowledge the problem, instead, he said people who complains will always complain. But most people do not, and the dealer ratings are faulty. I told him that I am mentioning it only because I want to see if they can improve customer service, he said he'll talk to the sr. management and hung up. Nice. More

Visited Princeton BMW before finding this site. Very mixed experience. Sales person was actually very good on initial visit. However, follow up was disappointing from two perspectives. First he could mixed experience. Sales person was actually very good on initial visit. However, follow up was disappointing from two perspectives. First he couldn't keep track of who I was. Couldn't remember what model I was interested in etc. Second was refusal to give quote over phone, fax or e-mail. When I told him that was too bad and I would buy from someone else they offered (several days later) to make an exception. If I'm buying a $40K car I'm not going to subject myself to a high pressure in the office sales job. Anyone considering dealing with this dealership should ask up front if they'll give them a quote over the phone, and walk out if they won't. More