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Principle BMW of San Antonio

San Antonio, TX

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Employees
Reviews
Vehicles
4.6
1,650 Reviews
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15507 I-10 West

San Antonio, TX

78249

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Showing 1,650 reviews

June 19, 2026

The dealership experience was very good. Quick and efficient.. service rep was very friendly and kept me informed of progress. Worked with me to get additional work done that was needed. More

by scottb
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aland Rosario
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Jun 21, 2026 -

Principle BMW of San Antonio responded

Hi, we're thrilled to hear that you had a positive experience at our dealership! Our team takes pride in providing efficient and friendly service. Thank you for your kind words, and we look forward to serving you again.

Jun 21, 2026 -

Principle BMW of San Antonio responded

Hi, thank you for sharing your positive experience at our dealership! We take pride in providing quick and efficient service. We're always happy to work with you to ensure your vehicle receives the necessary care it needs. Thank you for choosing us.

June 19, 2026

Very good environment, super nice and sweet. Answered all my question. Our sales person was Jaime and he was very understanding and patient with us. Will definitely be back again in the future. More

by Mayra moreno
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2026 -

Principle BMW of San Antonio responded

Hi Mayra, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

June 18, 2026

Salesperson was great and listened. He understood what I wanted to accomplish and made the process smooth and uncomplicated. Same process with the finance department. I was able to w More

by jjpick117
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Cartwright
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Jun 19, 2026 -

Principle BMW of San Antonio responded

Hi, we're happy you found our staff to be so supportive during your experience here at Principle Collision Center. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 17, 2026

Great experience at Principle BMW of San Antonio. In and out for my oil change as quoted. More

by aisha.roberson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Casey Bindseil, Rafael Lara
Report | Print
Jun 19, 2026 -

Principle BMW of San Antonio responded

Hi Aisha, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 11, 2026

We received excellent customer service and great attitude from Mr Ryan Watson with Principal BMW of San Antonio! More

by jecosby77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Watson
Report | Print
Jun 12, 2026 -

Principle BMW of San Antonio responded

Hi, we're happy you found our staff to be so supportive during your experience here at Principle Collision Center. Feel free to reach out to us if you need anything. Have a wonderful day.

June 11, 2026

Effective and efficient. Courteous. Always a great experience. Can’t recommend this dealership enough! Thanks BMW SA. More

by kellyrn1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Marrero
Report | Print
Jun 12, 2026 -

Principle BMW of San Antonio responded

Hello, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

June 05, 2026

All about their sales and it consumer, worse experience and not only one. Would be the last time bringing my vehicle to them to service. More

by moniker-yeast.0b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John G
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Jun 19, 2026 -

Principle BMW of San Antonio responded

Unsure if you meant to post a second review or if the first one was for the wrong store.... either way, we're sorry to hear about your experience. Our top priority is customer satisfaction and we would like to address any issues you had. Please reach out to us so we can make it right. Thank you for bringing this to our attention.

June 05, 2026

Great service and Paul G service manager is so helpful . Love our BMWs so much More

by Shannoncoopman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Gallardo
Report | Print
Jun 10, 2026 -

Principle BMW of San Antonio responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

June 05, 2026

Excellent service from Caleb perfect attention, good used units, competitive price good attention from the finance team More

by ray.flora
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb and Ramon
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Jun 07, 2026 -

Principle BMW of San Antonio responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

June 02, 2026

They didn’t know or didn’t want to do the Nano Cure Insurance I bought when I purchased my vehicle. So many excuses not to do it More

by Laura S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mohammad Dmour
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Cantu
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Jun 19, 2026 -

Principle BMW of San Antonio responded

Hi there, we apologize for any inconvenience you experienced with our services. We strive to provide top-quality care for our customers and will work to improve our processes. Please reach out to us for any further assistance.

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