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Principle BMW of San Antonio

San Antonio, TX

Overview
Reviews
Vehicles
4.7
1,162 Reviews
Call Dealership (210) 732-7121
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15507 I-10 West

San Antonio, TX

78249

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Showing 1,162 reviews

April 26, 2024

In 45 years of buying automobiles, Biju made this on very easy - patient, yet assertive enough to keep the process going. More

by tekzun1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Biju Pilai
Report | Print
Apr 29, 2024 -

Principle BMW of San Antonio responded

Hi, we're happy you found our staff to be so supportive during your experience here at Principle BMW of San Antonio. Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
April 25, 2024

Great courteous service, fast and provided a loaner without tab later delivered car to home and picked up loaner More

by leeepina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Biju Pilai
Report | Print
Apr 28, 2024 -

Principle BMW of San Antonio responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
April 24, 2024

Every time there’s an issue with my car I take it to my principal BMW dealership and My Advisor Paul always make sure everything is done correctly and I’m satisfied with it I like my car I like the way it More

by Ms Pickens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul my Advidor , & service parts
Report | Print
Apr 27, 2024 -

Principle BMW of San Antonio responded

Hi, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
April 24, 2024

Our Service Tech, Juan Cantu, is very courteous and professional. An outstanding Representative for BMW. More

by alfonso67gomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Cantu
Report | Print
Apr 27, 2024 -

Principle BMW of San Antonio responded

Hi, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!

Helpful
April 19, 2024

Best sales man was on top of his game and really good service went out of his way on his day off to take care of minor issues More

by Rey her a
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco Melecio
Report | Print
Apr 20, 2024 -

Principle BMW of San Antonio responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

Helpful
April 18, 2024

My service advisor Alamd Rosario was amazing! He was very helpful and kind. Service was top notch! More

by Lalaine M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alamd Rosario
Report | Print
Apr 20, 2024 -

Principle BMW of San Antonio responded

Hi Lalaine, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

Helpful
April 18, 2024

Excellent service experience! Between my service advisor (Juan) and my salesman (Ramone), they have made the Principle BMW experience fantastic! More

by Mchellec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramone Williams, Juan Cantu
Report | Print
Apr 20, 2024 -

Principle BMW of San Antonio responded

Hello, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Helpful
April 17, 2024

Michal, my service writer, was professional informative and attentive to my needs through my repair experience. She helped me with all my questions to get the job done correctly. More

by bmaldo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michal
Report | Print
Apr 19, 2024 -

Principle BMW of San Antonio responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Principle BMW of San Antonio! Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
April 16, 2024

Paul, the service rep, was 10+! Very personable, honest, friendly. He went above & beyond. Answered all my questions with answers and my inquiries with solutions or suggestions. More

by jsalaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paublo Gallardo
Report | Print
Apr 19, 2024 -

Principle BMW of San Antonio responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Principle BMW of San Antonio! Feel free to reach out to us if you need anything. Have a wonderful day.

Helpful
April 16, 2024

Worst service I ever received in my life. They tcharge me $200 because the back seat seatbelt buckle was broken. I had the extended warranty and they didn’t honor it. I would never ever recom More

by Jamie Vignapiano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard marrero
Report | Print
Apr 18, 2024 -

Principle BMW of San Antonio responded

Good Morning Mr. Vignapiano, We sincerely apologize that you left our dealership feeling the way that you do. We strive to provide exceptional care and communicate throughout the process of ones service visit, I apologize if we failed to do this. We understand you brought your vehicle in for the seatbelt concern along with a concern of the comfort access system. For both concerns we discussed the evaluation charges and you agreed to them, prior to our team completing an evaluation. I want to make sure that you are aware the evaluation you paid was for both of those concerns. With that being said, the evaluation for the seat belt was discounted in half to try to help you through the process understanding that you recently purchased your vehicle from another dealership. We are highly concerned as well with your statement regarding our team not honoring your extended warranty. We contacted the extended warranty to discuss all recommended repairs. Unfortunately, they declined some recommendations, however, they did approve one repair for you. It sounds like there is a disconnect somewhere. We strive to ensure we get everything covered that we can from an extended warranty to be a good partner to you, however just as any warranty, these are all exclusionary warranties, there are items that are covered in the vehicle and some items that they do not cover. The terms of coverage do not come from the dealership level. Again, I apologize for making you feel the way that you do, that is not why any of us come to work each day. We are in the business of helping our guests.

Apr 18, 2024 -

Jamie Vignapiano responded

Not true at all, I told you to call the extended warranty people and fix what was on the warranty. You charge me $200 to look at a seatbelt. It is ridiculous. It should’ve been a safety concern issue instead you were more concerned with making money.

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