Priority Chevrolet Greenbrier

They have redeemed themselves my service advisor is awsume. The service department did a great job fixing my issue. Not 5 stars cause even if it is a new vehicle and a warranty issue no loner. awsume. The service department did a great job fixing my issue. Not 5 stars cause even if it is a new vehicle and a warranty issue no loner. More

We bought a brand new truck that needed major immediate repair. Will never go back. repair. Will never go back. More

· Today I ended up at the Chevy dealer (Priority Chevrolet) to possibly purchase a new truck. Over the past 20 years, i have purchased 5 new vehicles from this dealership and the dealership is one Chevrolet) to possibly purchase a new truck. Over the past 20 years, i have purchased 5 new vehicles from this dealership and the dealership is one of the largest in America and probably the largest in Virginia. With that being said, no discount off the new truck, a 5,000 dollar additional charge for what I would call the Biden non-allowance, and 6-8 thousand less on my trade than what even the Kelly Blue book value was to a dealership. Needless to say, I had a few words with the salesman and assured him I would find a new Dealership for my needs. I intend to return to my home town for the next purchase of my truck More

My wife brought in one of our 3 Chevrolet vehicles for the 45000 maintenance, the service department told her she needed the crankcase serviced, she thought this was required and not just a dealer add on the 45000 maintenance, the service department told her she needed the crankcase serviced, she thought this was required and not just a dealer add on recommendation! They charged her $69.95 plus tax for this unnecessary service. I filed a complaint and Priority said they would like to make this right but never reached out to “make it right” after I provided my contact info! I have purchased 6 new vehicles from this dealership but won’t buy my next ZL1 from them next year! More

Every time I try to schedule service with this dealership there is some sort of problem - either they can't find my appointment because I scheduled it in the app or "let me put you on hold" (news flash, no o there is some sort of problem - either they can't find my appointment because I scheduled it in the app or "let me put you on hold" (news flash, no on ever comes back to the phone). I dropped my car off at 11 am yesterday for a routine recall that I'd scheduled a week prior and was expected to take 3-4 hours, they ended up keeping my car overnight even though I told them I'd need it back by the end of the day. I was told that my car should be ready before 8 am, it is now 12 pm and I cannot get onto any one in the service department to give me a status on my car - I am either put on hold, no one answers, or I'm told that no one is available to take the call in the service department. This service department is by far the worst I've been to. More

Just like all others, I scheduled an oil change and waited over two hours. They had a person coming around checking on status who told me that department was on top of it so it wouldn’t be too much lon waited over two hours. They had a person coming around checking on status who told me that department was on top of it so it wouldn’t be too much longer. That was one hour in. Be prepared for all day when going for service! More

Don't believe the hype of "free oil changes and state inspections" sure, they are free, but plan on sitting there for HOURS. Just called to schedule an appointment for my oil change and inspection, beca inspections" sure, they are free, but plan on sitting there for HOURS. Just called to schedule an appointment for my oil change and inspection, because it's my first state inspection, I can't set an appointment. Just show up at 7:30 and wait. And for my past experience of being able to schedule an oil change, it really doesn't matter, I still end up there for at least two hours. I feel certain this leads to most of their customers not bothering to go there for service. Which I won't. If a scheduled oil change takes two hours, I can't imagine what a state inspection is going to add to that time. More

Another crappy day at the this dealership. .. oil change and state inspection.... 3 hours now! If you offer free inspections, and oil changes, hire more auto technicians!!! Your time is not va .. oil change and state inspection.... 3 hours now! If you offer free inspections, and oil changes, hire more auto technicians!!! Your time is not valuable.. ridiculous! More

I had an appointment to bring my auto in for service and was told that they would need to keep it overnight.I get a call now telling me that they will need my auto for 3 days for service. This serviced depa was told that they would need to keep it overnight.I get a call now telling me that they will need my auto for 3 days for service. This serviced department is so bad. You can bet if I ever buy another auto it will not be from Priority Chevrolet. More

First I purchased a brand auto and was told that the service contract that I purchased would not go up. Guess what it went up. I wonder how many other people got that same promise. Next I was suppose to service contract that I purchased would not go up. Guess what it went up. I wonder how many other people got that same promise. Next I was suppose to bring my car in for service and leave it there all day or even overnight. I work and need my auto. They did not even have any loaner cars. I am suppose to be the customer but I guess that stopped after I brought the $40,000 auto. It is not right to tell someone that things are not going to change but then they do. More