Priority Honda Roanoke

Service was great as always. Everyone is friendly and informative. Pricing on parts are a bit ridiculous. $750 for a tail light that I was able to get the same light (OEM not aft Everyone is friendly and informative. Pricing on parts are a bit ridiculous. $750 for a tail light that I was able to get the same light (OEM not aftermarket) for $120 and took me 5 minutes to change it myself. And you wanted $100 for the labor for taking 2 screws and and unplugging a cord and putting it back in. More

Terrible experience. This is my first review of any service I have received, but I feel obliged to report it. In my last visit, I was informed that my car needed antifree This is my first review of any service I have received, but I feel obliged to report it. In my last visit, I was informed that my car needed antifreeze flush and transmission fluid change. I could not wait that day so I declined the services. In this visit, I mentioned that my car needed two service completed last time, not knowing the exact names, to the staff when I handed my car at 0920 and the staff stated that they will work on it and if needed attention, they will address the problem. The car was taken to the service at 1600, the oil was changed (at least that is what was mentioned, I am questioning their integrity now) and the items that needed attention last time, were not brought up. Both items had a green check mark beside them, and not even a “requires attention.” When I mentioned that to the staff, she said that since I had refused the services last time, they did not address the issues (this is not true since she could not find which items needed attention when I handed in my car in the morning). I asked to talk to the manager and she told me that the manager was not there but will call me the day after (this also never happened). She then told me that if I were not happy with the service, I should take my car to other service areas! The quality of services offered at this location is going down on a constant basis. More

Very nice people. Gave me all the information I needed about the car. The whole team was very helpfu. Gave me all the information I needed about the car. The whole team was very helpfu. More

Adam was very courteous and professional. I like that I was updated throughout the process of work on my car. I would definitely recommend Priority Honda. I like that I was updated throughout the process of work on my car. I would definitely recommend Priority Honda. More

Great service. . Please take the sign down that says you are short staffed-excuses aren’t good 😁 . Please take the sign down that says you are short staffed-excuses aren’t good 😁 More

I have always been very pleased with the service at Priority Honda. They are helpful and make the extra effort to answer any question we might have. We love our Honda CRV!! Priority Honda. They are helpful and make the extra effort to answer any question we might have. We love our Honda CRV!! More

Clean, fair, honest . Always returns calls which some dealerships do not . Sales department and service advisors are very attentive and take time to explain everything tho Always returns calls which some dealerships do not . Sales department and service advisors are very attentive and take time to explain everything thoroughly. I highly recommend Priority Honda More

Great customer service, love this place. My service representative was professional and courteous. I will return My service representative was professional and courteous. I will return More

Rachel was great to work with No pressure answered all our questions. Would recommend her. On the flip side, getting an appraisal on trade in took over 2 hours, wasted valuable time. Finance rep was our questions. Would recommend her. On the flip side, getting an appraisal on trade in took over 2 hours, wasted valuable time. Finance rep was thorough & clearly explained everything More

Great customer service. Bryan kept us updated with everything we needed to know. We appreciate he well he communicated with us, via text, phone and in person. Bryan kept us updated with everything we needed to know. We appreciate he well he communicated with us, via text, phone and in person. More