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Priority Honda Roanoke

Roanoke, VA

4.6
1,376 Reviews
Call Dealership (540) 900-6701
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3311 Peters Creek Road

Roanoke, VA

24019

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1,376 Reviews of Priority Honda Roanoke

April 20, 2024

Car wash has been broken over a year. Other dealerships have them in operations. Please fix More

by MARYCRV0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
Report | Print
Apr 21, 2024 -

Priority Honda Roanoke responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Best Regards, Neal Young NealYoung@lithia.com

April 20, 2024

The service was not good, lack of communication, it took all day for an inspection and then I was charged for it.It makes me think twice about buying here again. More

by EDWARDGAULDIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Tucker
Report | Print
Apr 21, 2024 -

Priority Honda Roanoke responded

Hello Edward: Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Neal Young NealYoung@lithia.com

April 19, 2024

This is our 4th or 5th Honda from this dealership. Always a pleasure buying and servicing our cars at Priority Honda in Roanoke. Keep up the good work! More

by dthorsen0218
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Quinn Forrester, Kevin Mohr, Rachel Zastrow, DC Peters
Report | Print
Apr 21, 2024 -

Priority Honda Roanoke responded

Thanks for your feedback on your recent visit to Priority Honda Roanoke. It's great to hear that we were able to assist you and that you had such a positive experience. Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

April 19, 2024

Excellent customer service, good notification of any extra needed service, and excellent transportation to and from work while car is in the shop. Great customer service staff. More

by NannaFisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Hall, Adam Garst, Taylor Stump, Brian Brantley
Report | Print
Apr 19, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your great review with us! It always makes our team happy to hear about our customers positive experiences. We hope to assist you again in the future at Priority Honda Roanoke!

April 19, 2024

They have been servicing my Odyssey’s since 2006 and do correct and accurate work. The only negative issue with the dealership is a scheduling issue I live too far away for the shuttle, so I need to wait a More

by CAROL158
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Waskey, Taylor Stump
Report | Print
Apr 21, 2024 -

Priority Honda Roanoke responded

Hi Carol: Thank you so much for choosing our dealership! Please let us know if we can be of any more assistance! Best Regards, Neal Young NealYoung@lithia.com

April 19, 2024

Excellent customer service while dropping off my ‘22 Civic for a recall inspection. I highly recommend. More

by AKHUGO485
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duke, Brian Brantley
Report | Print
Apr 19, 2024 -

Priority Honda Roanoke responded

We're so glad to know that you received excellent customer service from our team throughout your service visit for your 2022 Civic! Thank you for sharing your review, we're always happy to hear positive feedback from our customers.

April 19, 2024

I was never pressured into anything or rushed into making a decision. Ryan took great care to ensure we got the vehicle we needed and wanted for our family. More

by Chris Bocock
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Pimlott, Reuben Ferris
Report | Print
Apr 19, 2024 -

Priority Honda Roanoke responded

Thank you so much for your excellent review! We are happy that Ryan and Cody had the opportunity to work with you, and we are thrilled that you found your experience with us to be positive. Please don't hesitate to reach out if you need anything else. Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

April 19, 2024

Ryan and Cody were friendly, knowledgeable, and patient. They made sure that we had no questions leaving the dealership. Dealership had many choices for vehicles. More

by jbocock
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Pimlott, Cody Rock
Report | Print
Apr 19, 2024 -

Priority Honda Roanoke responded

Thank you so much for your excellent review! We are happy that Ryan and Cody had the opportunity to work with you, and we are thrilled that you found your experience with us to be positive. Please don't hesitate to reach out if you need anything else. Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

April 19, 2024

Greeted immediately when we drove up to the service center. Brian was very attentive and kept us updated every step of the way. Timely service. Highly recommend! More

by Ev24019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Brantley
Report | Print
Apr 21, 2024 -

Priority Honda Roanoke responded

Thanks for sharing your thoughts about your experience with Brian here at Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

April 19, 2024

I arrived with no appointment, but I was worked in quickly. The waiting area was very comfortable. More

by Kip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
Report | Print
Apr 21, 2024 -

Priority Honda Roanoke responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Neal Young NealYoung@lithia.com

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