Priority Honda Roanoke

This dealership is amazing! Everyone was so nice and kind! Everyone that I had the opportunity to work with was not short of amazing. Tim, Justin and Steve were so kind and did Everyone was so nice and kind! Everyone that I had the opportunity to work with was not short of amazing. Tim, Justin and Steve were so kind and did and excellent job with explaining things. I also had the pleasure of working with Julie she made sure the my Honda CRV was clean and ready for me. She was very friendly and so kind.Thanks again to everyone that I worked with! More

My radio was supposed to be replaced the part was ordered Nov 23 it was on back order I was told I would be given a call when received and it would be replaced since it was still under the warranty. When I t Nov 23 it was on back order I was told I would be given a call when received and it would be replaced since it was still under the warranty. When I took it in on this visit for my fog light which is not covered since warranty is out and the part order was canceled by Honda. But now they have the part and it would cost me 100 to install. That was completely unfair the radio part was canceled I was never informed of anything at all and it took something else to happen to car for me to find that out. Regardless I paid to have the fog light fixed with Honda anyways could have gone somewhere else at that point but chose to stay with you. The final thing was my oil is at 20%. I know I can’t change it until it gets down to 15%. I’m traveling this week all the way until next week and I asked if they could make an exception so I wouldn’t have to come back to get the oil change after all the traveling if they can just go ahead and change the oil because it is included for free life That was declined as well I totally understand if it wasn’t anywhere near the 15% and really thought they could work with me on this but now the offer was I could pay to have it changed so I chose not to and just have to bring it back another time More

They were helpful and kind. I really appreciated Jennifer. She went above and beyond contacting me. I really appreciated Jennifer. She went above and beyond contacting me. More

Very happy with the overall experience. Everyone was very professional. I would go there again to buy a car. Everyone was very professional. I would go there again to buy a car. More

Excellent communication with service updates and timely service for car to be seen even with rescheduling. service for car to be seen even with rescheduling. More

Everything was completely at a good time Serves was excellent and Thank You and have great day excellent and Thank You and have great day More

The entire crew was helpful and informative. The automated texting system worked flawlessly. I always find great people and service at Priority. The automated texting system worked flawlessly. I always find great people and service at Priority. More

Nathan did a great job explaining potential delays due power outages and was detailed with his customer service. power outages and was detailed with his customer service. More

Great customer service! They were very helpful and informative. Honestly, the least stressful experience I've had at a dealer. They were very helpful and informative. Honestly, the least stressful experience I've had at a dealer. More

They were very professional and helpful. Even though they had limited power because of the storm,,my service was completed in a very reasonable time. I appreciate that very much. Even though they had limited power because of the storm,,my service was completed in a very reasonable time. I appreciate that very much. More