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Priority Honda Roanoke

Roanoke, VA

4.6
1,376 Reviews
Call Dealership (540) 900-6701
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3311 Peters Creek Road

Roanoke, VA

24019

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1,376 Reviews of Priority Honda Roanoke

October 04, 2024

Had appointment at 8 they said it was done but they never did it had to make another appointment More

by BRIAN100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Tucker
Report | Print
Oct 07, 2024 -

Priority Honda Roanoke responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Neal Young NealYoung@lithia.com

October 03, 2024

They were helpful and kind. I really appreciated Jennifer. She went above and beyond contacting me. More

by CACKOORC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
Report | Print
Oct 04, 2024 -

Priority Honda Roanoke responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jennifer met your expectations. Thank you for choosing Priority Honda Roanoke, we look forward to having you as a valued customer for many years to come! Best Regards, Neal Young NealYoung@lithia.com

October 03, 2024

Very happy with the overall experience. Everyone was very professional. I would go there again to buy a car. More

by steveleonard38
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Burton
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Oct 04, 2024 -

Priority Honda Roanoke responded

Thank you so much, Steve, for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

October 03, 2024

Excellent communication with service updates and timely service for car to be seen even with rescheduling. More

by VMT2DD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Daniel Strickler
Report | Print
Oct 04, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Neal Young NealYoung@lithia.com

October 03, 2024

Everything was completely at a good time Serves was excellent and Thank You and have great day More

by Thwaxmichaelhen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Strickler
Report | Print
Oct 04, 2024 -

Priority Honda Roanoke responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Neal Young NealYoung@lithia.com

October 03, 2024

The entire crew was helpful and informative. The automated texting system worked flawlessly. I always find great people and service at Priority. More

by Dldeel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The courtesy driver was outstanding also. , Adam Garst, Taylor Stump, Jennifer Tucker, Daniel Strickler
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Oct 04, 2024 -

Priority Honda Roanoke responded

Thanks for sharing about your experience with Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

October 03, 2024

Nathan did a great job explaining potential delays due power outages and was detailed with his customer service. More

by mprest624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump, Jennifer Tucker
Report | Print
Oct 04, 2024 -

Priority Honda Roanoke responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Nathan met your expectations. Thank you for choosing Priority Honda Roanoke, we look forward to having you as a valued customer for many years to come! Best Regards, Neal Young NealYoung@lithia.com

October 03, 2024

Great customer service! They were very helpful and informative. Honestly, the least stressful experience I've had at a dealer. More

by CGFRUITS
Recommend Dealer
Yes
Employees Worked With
Jamal Robinson, Jeffrey Spencer, John Busher
Report | Print
Oct 04, 2024 -

Priority Honda Roanoke responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

October 03, 2024

My family has been working with this dealership for years, and we keep returning because they consistently go above and beyond to ensure customer satisfaction. More

by ESTERMARADYAN7
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julie Felix, Jamal Robinson, Jeffrey Spencer, Rachel Zastrow, Ryan Pimlott, Cody Rock, Easten Zenzen
Report | Print
Oct 04, 2024 -

Priority Honda Roanoke responded

Thanks for sharing your thoughts about your experience with Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

October 03, 2024

They were very professional and helpful. Even though they had limited power because of the storm,,my service was completed in a very reasonable time. I appreciate that very much. More

by PCQUINLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
Report | Print
Oct 04, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Neal Young NealYoung@lithia.com

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