Priority Honda Roanoke

I have priority for life. When I arrived at the dealership for my appointment I was told it was no longer valid. Proper customer service would have been to notify the custo When I arrived at the dealership for my appointment I was told it was no longer valid. Proper customer service would have been to notify the customer prior to their appointment so they could have gone elsewhere. In addition, I notated when making my appointment I had a light on the dashboard that needed to be looked at. On arrival I was told I needed to make a separate appointment but they would see what they could do. When my car was done they didn’t even mention the light, and it was still on. I’ll be going elsewhere from this point forward. More

Staff was not well versed in the services they were providing. They also have a faulty schedule system that doesn’t show appointments scheduled online providing. They also have a faulty schedule system that doesn’t show appointments scheduled online More

Very knowledgeable and professional sales staff. Also patient and good customer service. Would buy again Also patient and good customer service. Would buy again More

Priority Honda is a friendly, effecient dealership willing to listen to the customer and deliver what the customer wants. willing to listen to the customer and deliver what the customer wants. More

I hate not to be able to need something simple like an oil change and have to wait more than a week AND still have to wait more than two hours for a 30 minute job. We have moved back to Roanoke permanen oil change and have to wait more than a week AND still have to wait more than two hours for a 30 minute job. We have moved back to Roanoke permanently and like Hondas ...but. More

Very understaffed and terrible follow up. Completed first repair and problem wasn’t solved. Took it back and told i had to pay another 1300 ( on top of initial 1000) and they would not discou Completed first repair and problem wasn’t solved. Took it back and told i had to pay another 1300 ( on top of initial 1000) and they would not discount although they never fixed problem in the first place. More

Super friendly staff and very quick to get you checked in and out for service. and out for service. More

Only get service because I have to to keep warranty. Burns over 2 quarts of oil in 1700-2000 miles but dealer refuses to warranty a known engine recall issue and sends me to another dealer who does the Burns over 2 quarts of oil in 1700-2000 miles but dealer refuses to warranty a known engine recall issue and sends me to another dealer who does the same. Keep kicking him back and forth and we never have to do anything about issue. Vehicle will actually stall when oil gets low in that short of time so it’s definitely a problem. Also, almost $500 to fix a windshield washer pump? I could have done it elsewhere a lot cheaper but they said it would void my “warranty “!!!! Some things I get but what does that have to do with an engine and transmission warranty promise. It just allows for unreasonable pricing on other repairs. I bought here because of an incredibly nice salesman (Jamal) and decent pricing on vehicle. Is it worth it? Eh, probably not but now what choice do I have? I do appreciate the free State inspections though. I would hope that I desire to buy again from here when the time comes but so far, IDK. That will be soon as an upgrade is coming but will have to wait to decide. More

Great people, very professional. I would bring all my vehicles here for service. Quick turn around for service. I would bring all my vehicles here for service. Quick turn around for service. More

Daniel was very nice and helped me afterwards reestablish the Bluetooth that hadn't been working. Answered questions and gave suggestions! the Bluetooth that hadn't been working. Answered questions and gave suggestions! More