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Priority Honda Roanoke

Roanoke, VA

4.6
1,376 Reviews

3311 Peters Creek Road

Roanoke, VA

24019

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1,376 Reviews of Priority Honda Roanoke

July 30, 2024

Thank you for your prompt service and efficient action to correct the Pilots warning lights More

by shall123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Taylor Stump, Jennifer Tucker
Jul 31, 2024 -

Priority Honda Roanoke responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Priority Honda Roanoke, we look forward to having you as a valued customer for many years to come! Best Regards, Neal Young NealYoung@lithia.com

July 30, 2024

Excellent customer service during difficult time. Helped us find exactly what we were looking for in our new car. More

by LOVEABLESUNSHINE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeffrey Spencer, Rachel Zastrow
Jul 31, 2024 -

Priority Honda Roanoke responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

July 30, 2024

This was the worst experience I have had. They had my car all day and I dropped my car off overnight and my appointment as at 9:45am. Didn’t get my car back till 6pm. More

by LBUCHANAN101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael
Jul 31, 2024 -

Priority Honda Roanoke responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Neal Young NealYoung@lithia.com

July 30, 2024

Did work without authorization, overcharged for parts, people not very polite or communicative, insisted on having VIN and color of vehicle before making an appointment More

by alexdupont2023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None said their names or introduced themselves
Jul 31, 2024 -

Priority Honda Roanoke responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Neal Young NealYoung@lithia.com

July 22, 2024

Jamal Robinson worked with us and we got exactly what we wanted. He had John Busher help and we couldn't be happier. We also had running boards added to our new Ridgeline and the service department did a go More

by Wdbreeding77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamal Robinson, Kevin Mohr, John Busher
Jul 22, 2024 -

Priority Honda Roanoke responded

Thank you for sharing your service experience with us! We're happy to hear it went well working with Jamal, John, and our team. We truly appreciate your feedback. Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

July 15, 2024

Service schuleing time is too far out when needed for their gree oil change. I'm an independent courier and run 300 to 800 miles a day. Before being serviced I run several thousand miles over before serv More

by vascout
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Mohr
Jul 16, 2024 -

Priority Honda Roanoke responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Neal Young NealYoung@lithia.com

July 12, 2024

My 5 star rating is to reflect the excellent service I received from Adam Garst and Julie Felix during the repair and maintenance of my Honda Accord(07-02-24 to 07-10-24). Adam(service technician) is by f More

by chriskeith4
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
Jul 12, 2024 -

Priority Honda Roanoke responded

Thank you for your kind words for Adam and our team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

July 10, 2024

Every time I have service done to my vehicle, the Priority Honda service department greets me in a friendly way and give me prompt service. I enjoy my visit every time. A great group of people displa More

by davislorri15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jereme Mossor, Adam Garst, Taylor Stump, Jennifer Tucker
Jul 10, 2024 -

Priority Honda Roanoke responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

July 10, 2024

Nice work, good communication, fast service. Thank you for always being available when I need an appointment. More

by NURSEALLY99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Taylor Stump, Jennifer Tucker
Jul 10, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Neal Young NealYoung@lithia.com

July 05, 2024

Fast efficient and the staff kept me up to date on the status of my CR-V. More

by ANDREWYOPP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
Jul 05, 2024 -

Priority Honda Roanoke responded

Andrew, Thank you for choosing Priority Honda Roanoke. Your feedback and rating mean a lot to us. Congratulations on your CR-V! We're glad we were able to help, and we hope to see you again! Best Regards, Neal Young NealYoung@lithia.com

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