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Priority Honda Roanoke

Roanoke, VA

4.6
1,376 Reviews

3311 Peters Creek Road

Roanoke, VA

24019

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1,376 Reviews of Priority Honda Roanoke

June 28, 2024

Always friendly. Never keep me waiting too long. Coffee is amazing. This is all greatly appreciated. More

by MAF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerome Mosser
Jun 30, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Neal Young NealYoung@lithia.com

June 28, 2024

Always friendly service. .They always keep me informed during the service. I appreciate the shuttle when my car is left at the dealership. More

by CPL1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
Jun 30, 2024 -

Priority Honda Roanoke responded

Thank you for choosing Priority Honda Roanoke. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Neal Young NealYoung@lithia.com

June 28, 2024

Really fast . I was in and out in less then 1 1/2 ihrs. Every reasonable in their prices. Wish they were closer More

by LTHOM2540
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Rollins, Adam Garst, Taylor Stump, Jerome Mosser, Jennifer Tucker
Jun 30, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Neal Young NealYoung@lithia.com

June 27, 2024

They are great to work with, they try to address the problems in a timely manner. More

by SWWITT
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Felix, Jeffrey Spencer, Michael Rollins, Adam Garst, Jennifer Tucker
Jun 27, 2024 -

Priority Honda Roanoke responded

Thanks for sharing about your experience with Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

June 27, 2024

Shane and the team listened to what I wanted in my next car, was patient, and zeroed right in on an exact match for me. Thank you More

by wjenkinsrn1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
The “happiness” lady was great!!, Quinn Forrester, Kevin Mohr, Shane Scott, Reuben Ferris
Jun 27, 2024 -

Priority Honda Roanoke responded

It's fantastic to hear that Shane and our team provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Priority Honda Roanoke! Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

June 27, 2024

On June 26, around 9:30 am I arrived at the service department without an appointment. A female service staff member patiently listened to my concern and then graciously explained something that I did More

by bethVJ
Recommend Dealer
Yes
Employees Worked With
Not sure if I selected the correct name, only know it was a female, Jamal Robinson, Jennifer Tucker
Jun 27, 2024 -

Priority Honda Roanoke responded

Beth, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Neal Young NealYoung@lithia.com

June 26, 2024

Priority Honda has always been excellent in providing great service for my automobiles and I will try to continue to use them for all my auto service. More

by KEN.MARTIN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ross, Steve Baker, Michael Rollins, Adam Garst, Jennifer Tucker
Jun 26, 2024 -

Priority Honda Roanoke responded

Hi Ken: It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Neal Young NealYoung@lithia.com

June 25, 2024

Very helpful and co-operative. Even including promplty respond to the query. Appreciate. Thank you. More

by hethir78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Rollins, Adam Garst, Taylor Stump, Jerome Mosser, Jennifer Tucker
Jun 25, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Neal Young NealYoung@lithia.com

June 24, 2024

Service was good. I waited for my car while being serviced. The waiting lounge is comfortable. More

by keelsjanice1.jk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerome Mosser
Jun 24, 2024 -

Priority Honda Roanoke responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Neal Young NealYoung@lithia.com

June 24, 2024

I love the car that I purchased, however when needing service I do not recommend their service department. There are lengthy waits and my problems have not been resolved. More

by smlboss337
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Rollins, Jennifer Tucker
Jun 24, 2024 -

Priority Honda Roanoke responded

Hello, Unfortunately, we believe your visit with us was impacted by the current nationwide software outage. We hope you will understand this is not specific to our location and is affecting dealerships across the country. We’d like to extend our apologies for any inconvenience this may have caused you and have included our contact information below in hopes you will be open to allowing us to assist with your service needs in the future. Thank you, Julie Felix General Sales Manager JulieFelix@lithia.com

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