Priority Honda Roanoke

I had an appointment at 12:45 pm for and oil and filter change and tire rotation which tool almost 2 1/2 hours. After 2 hours I went out to service desk to check on my vehicle and was told they were waitin change and tire rotation which tool almost 2 1/2 hours. After 2 hours I went out to service desk to check on my vehicle and was told they were waiting to hear back from the technician. I went back to waiting room and waited another 15 minutes and went back out and they said it was just brought out. I asked what took so long when it was only supposed to take 1 1/2 hours and one of other Service Writers said they were short-staffed and I said that was the first I had heard about it. I told them they shouldn't be scheduling so many appointments if they don't have staff to do the work. Then he printed my bill and charged me for my oil change and tire rotation. I was only charged for tire rotation which I felt I shouldn't have been charged for as long as I waited. No Customer Service or consideration whatsoever. More

I think the dealership is a well run organization. The employees do a really good job! The employees do a really good job! More

Priority roanoke is great at maintaining my car, customer service is top tier and I appreciate everyone working there! service is top tier and I appreciate everyone working there! More

Priority was so nice and helpful. No one pushed you to buy. They went the extra mile to make sure this was the car for you! No one pushed you to buy. They went the extra mile to make sure this was the car for you! More

Staff is friendly and I enjoyed the new system that provides updates in real time. provides updates in real time. More

Always friendly and helpful. They always try to do their best. They are the best. They always try to do their best. They are the best. More

My first experience with this dealer and it was fantastic. Everything was explained to me. The car was ready early and the repair cost was lower than the estimate. I was thrilled as I have just mov fantastic. Everything was explained to me. The car was ready early and the repair cost was lower than the estimate. I was thrilled as I have just moved to Virginia from Connecticut. More

We were extremely disappointed in the time it took to complete the transaction, which drug on for 4.5 hours. Management was totally unprofessional from start to finish. Salesman was told at least 24 hour complete the transaction, which drug on for 4.5 hours. Management was totally unprofessional from start to finish. Salesman was told at least 24 hours ahead that this would be done under a business name and yet management was totally unprepared and seemed at a loss. In my view a good amount of the paper work could have been emailed to my office for us to complete ahead of time. I don’t feel we were kept informed of what the delays were as the afternoon unfolded. Other than the salesman and financial person it was an extremely disappointing experience. More

The guys at priority were fantastic, Jamal, especially impressed me with his ability to understand and work with the customer. Fantastic job folks, we will be buying our next car with y’all as well. impressed me with his ability to understand and work with the customer. Fantastic job folks, we will be buying our next car with y’all as well. More

Jennifer was very good with the information and the way it was presented to me and service was excellent it was presented to me and service was excellent More