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Priority Honda Roanoke

Roanoke, VA

4.6
1,376 Reviews
Call Dealership (540) 900-6701
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3311 Peters Creek Road

Roanoke, VA

24019

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1,376 Reviews of Priority Honda Roanoke

May 04, 2024

Good quality, personable, professional, clean; sometimes inconsistent, rule-following (annoyingly), not very attentive at times More

by Caitlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal Robinson, Quinn Forrester, Kevin Mohr, Ryan Pimlott, Steve Baker, Adam Garst, Taylor Stump
Report | Print
May 05, 2024 -

Priority Honda Roanoke responded

Caitlin, It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you for choosing Priority Honda Roanoke, we look forward to having you as a valued customer for many years to come! Best Regards, Neal Young NealYoung@lithia.com

May 04, 2024

I was charged almost $300 for a key to be cut and programmed for my honda pilot which I could not use. I had to pay for the key and the programming for a key I can not even use. I would not recommen More

by JAMES.VIPPERMANJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Rollins, Adam Garst, Taylor Stump, Jerome Mosser, Jennifer Tucker, Brian Brantley
Report | Print
May 09, 2024 -

Priority Honda Roanoke responded

Thank you for bringing this to our attention, James, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Neal Young NealYoung@lithia.com

May 03, 2024

Previously quoted 170$ for this specific service, but charged me 221.25$. They included w/the service bill a quote for the next very same service of 91.41$. Bait & switch? More

by WADHUNT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerome Mosser
Report | Print
May 03, 2024 -

Priority Honda Roanoke responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Neal Young NealYoung@lithia.com

May 03, 2024

The service has always been great. Advisors are very knowledgeable. Glad to have them to work with More

by DASPELL806
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerome Mosser
Report | Print
May 03, 2024 -

Priority Honda Roanoke responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback! Best Regards, Neal Young NealYoung@lithia.com

May 03, 2024

Adam is respectful, attentive, detailed and clear, and makes sure that you know what is going on. The whole team is excellent. Adam is outstanding at taking care of the customer. More

by ORKANBOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
Report | Print
May 03, 2024 -

Priority Honda Roanoke responded

Thanks for sharing your thoughts about your experience with Priority Honda Roanoke. Adam and our team appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

May 03, 2024

They do good work and communicate very effectively throughout the process from scheduling, do drop off and pick up. More

by IAN.MICHALSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
Report | Print
May 03, 2024 -

Priority Honda Roanoke responded

Ian, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Priority Honda Roanoke, we look forward to having you as a valued customer for many years to come! Best Regards, Neal Young NealYoung@lithia.com

May 03, 2024

Friendly, professional service. Reasonable wait time. That’s all I have to say.waiting area comfortable and clean More

by ZPOLLANDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
Report | Print
May 03, 2024 -

Priority Honda Roanoke responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Neal Young NealYoung@lithia.com

May 03, 2024

Taylor Stump was very informative and kept me updated on the status of my vehicle. More

by justde87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
Report | Print
May 03, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Taylor and our team, and we look forward to working with you again. Best Regards, Neal Young NealYoung@lithia.com

May 03, 2024

The employees are always welcoming when I arrive. They keep me up to date with how long the service is taking when appropriate. The facilities are clean. More

by TOMMIEANN.PERDUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
Report | Print
May 05, 2024 -

Priority Honda Roanoke responded

Tommie, It's great to hear that Taylor was able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Neal Young NealYoung@lithia.com

May 03, 2024

I have owned a Honda since 1980. Great vehicle and the service is excellent. Thank you all for everything. More

by PENNYSUEMOORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Rollins, Adam Garst, Taylor Stump, Jerome Mosser, Jennifer Tucker, Brian Brantley
Report | Print
May 05, 2024 -

Priority Honda Roanoke responded

Penny, Thank you for choosing Priority Honda Roanoke. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Neal Young NealYoung@lithia.com

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