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Priority Honda Roanoke - Service Center

Roanoke, VA

4.6
423 Reviews

423 Reviews of Priority Honda Roanoke - Service Center

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May 20, 2024

I have never had any issues with Priority Honda Roanoke themselves. Everyone there is helpful and knowledgeable. I’ve purchased 2 cars here and will continue to do so at this rate. More

by ajsakalas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Waskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Priority Honda Roanoke responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Priority Honda Roanoke, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Neal Young NealYoung@lithia.com

May 20, 2024

Taylor was Very responsive and she took the time to answer any questions in a timely manner More

by KARAKRSTNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Priority Honda Roanoke responded

Thank you for your business and this review. We're happy to hear that Taylor and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Best Regards, Neal Young NealYoung@lithia.com

May 20, 2024

Adam Garett always remembers my name when I have service done on my cars. He is so polite and thoughtful if I have to ask any questions. He is very knowledgeable about Hondas. More

by NSCON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Priority Honda Roanoke responded

Thank you so much for your kind words for Adam and for taking the time to leave us this wonderful feedback! Best Regards, Neal Young NealYoung@lithia.com

May 19, 2024

Rude service team, horrible customer service, policy for waiting with car during service needs updating More

by COUGHLAN22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Brantley
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jereme
May 23, 2024 -

Priority Honda Roanoke responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Neal Young NealYoung@lithia.com

May 19, 2024

There always good but they messed up my mileage, the the over charged me but go me return More

by chefandrewbierman12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Brantley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Priority Honda Roanoke responded

Andrew, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

May 19, 2024

Jennifer was awesome! I also liked being guided in with my car by a person. Waiting room was well kept and nice. Also loved the good natured banter between employees! More

by Kelseywilliams.noke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Priority Honda Roanoke responded

Thank you, Kelsey! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Priority Honda Roanoke. We can't wait to share this kind review with Jennifer! Best Regards, Neal Young NealYoung@lithia.com

May 19, 2024

Taylor was awesome. She got me in and out as quick as possible Highly recommend More

by mai112261
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Priority Honda Roanoke responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Neal Young NealYoung@lithia.com

May 19, 2024

At my own fault, I needed to get done with my appointment early. I arrived early and the team was able to accommodate my last minute request graciously due to their workload being manageable for the day. I More

by cke02071992
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Priority Honda Roanoke responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

May 19, 2024

Easy to schedule an appointment and the shuttle is always available. The services to be provided are clearly explained and accurate estimates of the cost are provided. More

by CAROLYNSWAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Priority Honda Roanoke responded

Carolyn, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Neal Young NealYoung@lithia.com

May 19, 2024

I have always been treated very well when bringing my vehicle in for service. Everyone is really nice. More

by dwdeetle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Priority Honda Roanoke responded

Thanks for sharing about your experience with Priority Honda Roanoke. Adam and our team appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

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