Priority Honda Roanoke - Service Center

They are very thorough when looking at the history of past services. They also look over the car for anything else that could be a problem. Jennifer was very good at keeping me updated. past services. They also look over the car for anything else that could be a problem. Jennifer was very good at keeping me updated. More

Car wash has been broken over a year. Other dealerships have them in operations. Please fix Other dealerships have them in operations. Please fix More

Professional service with people who care. Shuttle is a major convenience. They are a busy dealership but have good people running it even though they need more employees. Shuttle is a major convenience. They are a busy dealership but have good people running it even though they need more employees. More

Service was great as always. Everyone is friendly and informative. Pricing on parts are a bit ridiculous. $750 for a tail light that I was able to get the same light (OEM not aft Everyone is friendly and informative. Pricing on parts are a bit ridiculous. $750 for a tail light that I was able to get the same light (OEM not aftermarket) for $120 and took me 5 minutes to change it myself. And you wanted $100 for the labor for taking 2 screws and and unplugging a cord and putting it back in. More

They have been servicing my Odyssey’s since 2006 and do correct and accurate work. The only negative issue with the dealership is a scheduling issue I live too far away for the shuttle, so I need to wait a correct and accurate work. The only negative issue with the dealership is a scheduling issue I live too far away for the shuttle, so I need to wait at the dealership for the service to be completed, and to schedule the service, there is approximately a 3 week wait . More

Greeted immediately when we drove up to the service center. Brian was very attentive and kept us updated every step of the way. Timely service. Highly recommend! center. Brian was very attentive and kept us updated every step of the way. Timely service. Highly recommend! More

Excellent customer service, good notification of any extra needed service, and excellent transportation to and from work while car is in the shop. Great customer service staff. extra needed service, and excellent transportation to and from work while car is in the shop. Great customer service staff. More

Excellent customer service while dropping off my ‘22 Civic for a recall inspection. I highly recommend. Civic for a recall inspection. I highly recommend. More

I arrived with no appointment, but I was worked in quickly. The waiting area was very comfortable. quickly. The waiting area was very comfortable. More

Terrible experience. This is my first review of any service I have received, but I feel obliged to report it. In my last visit, I was informed that my car needed antifree This is my first review of any service I have received, but I feel obliged to report it. In my last visit, I was informed that my car needed antifreeze flush and transmission fluid change. I could not wait that day so I declined the services. In this visit, I mentioned that my car needed two service completed last time, not knowing the exact names, to the staff when I handed my car at 0920 and the staff stated that they will work on it and if needed attention, they will address the problem. The car was taken to the service at 1600, the oil was changed (at least that is what was mentioned, I am questioning their integrity now) and the items that needed attention last time, were not brought up. Both items had a green check mark beside them, and not even a “requires attention.” When I mentioned that to the staff, she said that since I had refused the services last time, they did not address the issues (this is not true since she could not find which items needed attention when I handed in my car in the morning). I asked to talk to the manager and she told me that the manager was not there but will call me the day after (this also never happened). She then told me that if I were not happy with the service, I should take my car to other service areas! The quality of services offered at this location is going down on a constant basis. More