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Priority Honda Roanoke - Service Center

Roanoke, VA

4.6
226 Reviews

226 Reviews of Priority Honda Roanoke - Service Center

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May 10, 2024

The service was completed sooner than I expected. Adam did a good job managing my service. More

by CAROLG5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2024 -

Priority Honda Roanoke responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Adam and don't hesitate to let us know if we can further assist. Best Regards, Neal Young NealYoung@lithia.com

Helpful
May 10, 2024

The service is good and the people are courteous and onformative There was a board that kept me informed about where i was in the que -,very helpful.. More

by BOBRYAN10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerome Mosser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Brantley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2024 -

Priority Honda Roanoke responded

Bob, Thank you for your very kind service review. We strive to ensure that all of our customers leave happy, and it's great to hear about your excellent service experience here at Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

Helpful
May 10, 2024

They seem to change the rules as they go you think you have bought one service and not exactly what I understood More

by botetoutdodgers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Brantley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2024 -

Priority Honda Roanoke responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Neal Young NealYoung@lithia.com

Helpful
May 09, 2024

Very understanding of our request in looking for a new car. Friendly staff and was treated well. Will recommend them to everyone. More

by patsy
Recommend Dealer
Yes
Employees Worked With
Steve Waskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Foutz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Priority Honda Roanoke responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Neal Young NealYoung@lithia.com

Helpful
May 09, 2024

Its Always a pleasure at this dealership. Very Fast and courteous service. Look forward to the next visit More

by DAMARKISB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Brantley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Priority Honda Roanoke responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

Helpful
May 09, 2024

Professional, trustworthy, and honest, with well trained staff. We appreciate the hard work everyone puts in. More

by RAS226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Priority Honda Roanoke responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Priority Honda Roanoke, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Neal Young NealYoung@lithia.com

Helpful
May 08, 2024

Ok. Efficient… Timely Disappointing no longer run the car through the wash Less friendliness since Priority took over More

by ANN18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Priority Honda Roanoke responded

Thank you, Ann, for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Neal Young NealYoung@lithia.com

Helpful
May 08, 2024

Always great, fast, friendly and efficient service! I love that they check all the “things”….makes me feel better each time I visit! More

by lbishop8853
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Brantley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2024 -

Priority Honda Roanoke responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Priority Honda Roanoke to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Neal Young NealYoung@lithia.com

Helpful
May 08, 2024

The service was done in an efficiency and timely fashion. Adam was friendly and polite and the bill was $0. They didn’t try to sell me services such as an oil change that the car didn’t need yet. Very satisf More

by SBLAROSE2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Brantley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Adam and our team, and we look forward to working with you again. Best Regards, Neal Young NealYoung@lithia.com

Helpful
May 08, 2024

Customer focused. Polite and informative Would recommend dealership to anyone looking for a vehicle. Sales personnel are courteous and listen to you the buyer More

by bashwell2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Priority Honda Roanoke responded

Thanks for sharing about your experience with Priority Honda Roanoke. Jennifer and our team appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

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