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Priority Lexus Newport News
Newport News, VA
597 Reviews
At Priority Lexus Newport News, it’s our mission to provide the drivers of Newport News and all surrounding areas with prestigious, luxury vehicles. From unparalleled customer service to world-class quality, we implement our high standards every day to meet your high expectations as customers by selling the finest new and used Lexus cars ever built. We are your premier Newport News dealer. Priority Lexus Newport News News serving Newport News, Williamsburg, York County, Hampton, and Poquoson.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 597 reviews
December 10, 2020
The service department is very professional and informative. Not your typical “stealership” mentality. Never thought I’d be taking my 20 year old Lexus to a dealership but this service group is y informative. Not your typical “stealership” mentality. Never thought I’d be taking my 20 year old Lexus to a dealership but this service group is your go to fir all matters Lexus. More
by Leeweber7
Employees Worked With
TJ
December 08, 2020
Overall easy transaction, 'Frenchy' was very helpful and communication was awesome! Would recommend this dealership for friendliness, clean, and fast delivery. GREAT EXPERIENCE! A+++ Thank you! communication was awesome! Would recommend this dealership for friendliness, clean, and fast delivery. GREAT EXPERIENCE! A+++ Thank you! More
by Christy
December 01, 2020
I've bought 12 Lexus cars over the last 10 years and continue to be very satisfied with every aspect of the Charles Barker Newport News dealership! continue to be very satisfied with every aspect of the Charles Barker Newport News dealership! More
by edwardshugrue
November 22, 2020
They’re very helpful and very professional explaining stuffs about the car I bought. Highly recommend agents. Me and my husband are happy about it. stuffs about the car I bought. Highly recommend agents. Me and my husband are happy about it. More
by Kristine
November 06, 2020
Mo is a complete pro. He is responsive, thorough, and obviously dedicated to making his customer's happy. More importantly, he treats customers like *people*, making the human connection more important t obviously dedicated to making his customer's happy. More importantly, he treats customers like *people*, making the human connection more important than the business connection. Thomas enabled Mo to make the deal happen, helping to secure a price and structure that was going to work for everyone. Tony was knowledgeable and personable in discussing the financing terms, providing a variety of options around how to structure the financing, what additional items (extended warranty, etc.) may be good to include at the time of purchase vs. adding later, etc. Jane was a smiling face, helpful and pleasant at every turn. Great team all around. More
by dinman
November 03, 2020
Great customer service ever. Jane Tucker went above and beyond the call of duty. Mohamad was great and a pleasure to work with as well. There was constant communication; keeping me informed. Service depar beyond the call of duty. Mohamad was great and a pleasure to work with as well. There was constant communication; keeping me informed. Service department provides great customer service and John rocks More
by Ness9115
Employees Worked With
Other Employees :
The service department staff is outstanding
November 01, 2020
We dealt with Patrick "Frenchy" Antar. He was very professional and obviously enthusiastic about his product and his company. He carefully explained the basics of the car we bought and encouraged us t professional and obviously enthusiastic about his product and his company. He carefully explained the basics of the car we bought and encouraged us to come back with more questions. More
by timwright1940
October 30, 2020
My experience started out being disappointing because the exterior and the interior of the SUV I wanted could not be found, but Mohamed ensured me that they will work hard to find the right SUV for me. I a exterior and the interior of the SUV I wanted could not be found, but Mohamed ensured me that they will work hard to find the right SUV for me. I am so glad he didn’t give up, I picked up my beautiful SUV today and I am so pleased! Thanks to Mohamed, Tony and the entire team for their outstanding customer support and patience. More
by Dburr31
October 30, 2020
Mohamad and crew worked exceptionally hard to get us the car we wanted. 2021 inventory was limited, but they found a way to get in done. An incredible buying experience. car we wanted. 2021 inventory was limited, but they found a way to get in done. An incredible buying experience. More
by trowerle
October 25, 2020
When my husband and I were approached by Mohamad, we felt comfortable talking to him right away. Superb customer service from Mohamad, Tony and Jane. comfortable talking to him right away. Superb customer service from Mohamad, Tony and Jane. More
by Eledst
