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Priority Lexus Newport News
Newport News, VA
623 Reviews
At Priority Lexus Newport News, it’s our mission to provide the drivers of Newport News and all surrounding areas with prestigious, luxury vehicles. From unparalleled customer service to world-class quality, we implement our high standards every day to meet your high expectations as customers by selling the finest new and used Lexus cars ever built. We are your premier Newport News dealer. Priority Lexus Newport News News serving Newport News, Williamsburg, York County, Hampton, and Poquoson.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 623 reviews
November 06, 2020
Mo is a complete pro. He is responsive, thorough, and obviously dedicated to making his customer's happy. More importantly, he treats customers like *people*, making the human connection more important t obviously dedicated to making his customer's happy. More importantly, he treats customers like *people*, making the human connection more important than the business connection. Thomas enabled Mo to make the deal happen, helping to secure a price and structure that was going to work for everyone. Tony was knowledgeable and personable in discussing the financing terms, providing a variety of options around how to structure the financing, what additional items (extended warranty, etc.) may be good to include at the time of purchase vs. adding later, etc. Jane was a smiling face, helpful and pleasant at every turn. Great team all around. More
by dinman
November 03, 2020
Great customer service ever. Jane Tucker went above and beyond the call of duty. Mohamad was great and a pleasure to work with as well. There was constant communication; keeping me informed. Service depar beyond the call of duty. Mohamad was great and a pleasure to work with as well. There was constant communication; keeping me informed. Service department provides great customer service and John rocks More
by Ness9115
Employees Worked With
Other Employees :
The service department staff is outstanding
November 01, 2020
We dealt with Patrick "Frenchy" Antar. He was very professional and obviously enthusiastic about his product and his company. He carefully explained the basics of the car we bought and encouraged us t professional and obviously enthusiastic about his product and his company. He carefully explained the basics of the car we bought and encouraged us to come back with more questions. More
by timwright1940
October 30, 2020
Mohamad and crew worked exceptionally hard to get us the car we wanted. 2021 inventory was limited, but they found a way to get in done. An incredible buying experience. car we wanted. 2021 inventory was limited, but they found a way to get in done. An incredible buying experience. More
by trowerle
October 30, 2020
My experience started out being disappointing because the exterior and the interior of the SUV I wanted could not be found, but Mohamed ensured me that they will work hard to find the right SUV for me. I a exterior and the interior of the SUV I wanted could not be found, but Mohamed ensured me that they will work hard to find the right SUV for me. I am so glad he didn’t give up, I picked up my beautiful SUV today and I am so pleased! Thanks to Mohamed, Tony and the entire team for their outstanding customer support and patience. More
by Dburr31
October 25, 2020
When my husband and I were approached by Mohamad, we felt comfortable talking to him right away. Superb customer service from Mohamad, Tony and Jane. comfortable talking to him right away. Superb customer service from Mohamad, Tony and Jane. More
by Eledst
October 17, 2020
Excellent customer service from salesman, Mohamad and Manager Tony. Purchasing my new Lexus today was such a wonderful experience. I would recommend "riding with Charlie" Manager Tony. Purchasing my new Lexus today was such a wonderful experience. I would recommend "riding with Charlie" More
by Drbeck
October 13, 2020
Friendly kind very knowledgeable about the cars.The test drive was a very well thought of route for the test ride. It gave Mr.perez the opportunity to display his knowledge of the car witch sold me. drive was a very well thought of route for the test ride. It gave Mr.perez the opportunity to display his knowledge of the car witch sold me. More
by Eric Frazier
October 06, 2020
Patrick was a kind man and he knew everything about the Lexus we purchased. He took the time to show us his vast knowledge of the Lexus ES. We appreciated his kindness as well as Jane Tucker and Robert Spe Lexus we purchased. He took the time to show us his vast knowledge of the Lexus ES. We appreciated his kindness as well as Jane Tucker and Robert Speller who took time and answer all our questions. Excellent customer service is what makes a dealership great and in these three people Charles Barker Lexus will stay that way. More
by onlypearl
