Priority Lexus Newport News

Second Excellent Purchasing Experience When we decided to replace our SUV, we immediately called Patrick at Charles Barker Lexus in Newport News, since he gave us such great service two yea When we decided to replace our SUV, we immediately called Patrick at Charles Barker Lexus in Newport News, since he gave us such great service two years ago when we purchased a Lexus sedan. We told him the type of vehicle we were looking for and he immediately began his search for an ideal car. Later that day he called and told us about a 2016 Toyota RAV 4 Limited that only had 14,000 miles and was in "like new" condition. We made an appointment to see the car the next day. Patrick had the car waiting for us out front so that we could take a test drive. He took time to describe to us all the details of the equipment on the car and the technology behind each feature. After the test drive, Patrick showed us the car history from Carfax and offered us the car at a very fair price.. We decided to purchase the vehicle and within two hours, Patrick and the staff, had us ready to drive home. Patrick even put a red bow on top of the car and took our photo with the car. If you want a great vehicle and buying experience, call Patrick at Charles Barker Lexus Newport News. More

Great Car Buying Experience I can't recommend enough, working with this great group of folks. I found a used car on Auto Trader I wanted to purchase. Contacted the dealership a I can't recommend enough, working with this great group of folks. I found a used car on Auto Trader I wanted to purchase. Contacted the dealership and spoke to Patrick Antar. Patrick was great to work with. He made the purchase process very easy and is very knowledgeable. Even with a couple of hurdles from my lender, Patrick and Thomas were quick to respond and very accommodating. We were able to get everything nailed down, booked a flight for the next morning, Patrick even picked me up at the airport. Finalized the purchase with Tony and Jane checked me out. I only mention each person by name because each person was a joy to work with. More

Amazing customer service! Derrick was awesome! My husband and I truly enjoyed our experience! No pressure, just honest customer service. The entire team was great! We would ref Derrick was awesome! My husband and I truly enjoyed our experience! No pressure, just honest customer service. The entire team was great! We would refer friends and family and would buy from there again. More

Outstanding Customer Service We just completed our third purchase/lease from Mohamad Mayassi, Best experience yet. He always goes above and beyond to make us feel like valued cus We just completed our third purchase/lease from Mohamad Mayassi, Best experience yet. He always goes above and beyond to make us feel like valued customers. It is a real pleasure working with him. More

Low-key car buying experience. My initial contact with dealership was a phone call (unbeknownst to me the dealership was closed for the day). Jane was very patient and answered ever My initial contact with dealership was a phone call (unbeknownst to me the dealership was closed for the day). Jane was very patient and answered every question I asked. The next day I came to the dealership and met Derrick Nichols. He asked a few reasonable questions, determined what we wanted, and we finished the sales paperwork an hour and five minutes later. More

Awesome salesman! Derrick was a very honest, friendly salesman. He was very patient and worked with the dealership to get us the best deal possible. Unlike most car sal Derrick was a very honest, friendly salesman. He was very patient and worked with the dealership to get us the best deal possible. Unlike most car salesman, Derrick put the customer first. More

Smooth, courteous and excellent sales transaction. This is the second car we have purchased from Charles Barker Lexus and working with Mohamad Mayassi. The customer service that Mohamad delivers is fir This is the second car we have purchased from Charles Barker Lexus and working with Mohamad Mayassi. The customer service that Mohamad delivers is first class. He was knowledgeable, courteous and respectful of our needs. Both times Mohamad found the car we were wanting and worked with finance to get us into a payment we were comfortable with. We have been very pleased with the dealership as a whole. More

Courteous, knowledgeable Sales representative He asked us about our needs and desires in an SUV. Comfort, style, color, interior were things we focused.on.We had a test drive and he showed us many He asked us about our needs and desires in an SUV. Comfort, style, color, interior were things we focused.on.We had a test drive and he showed us many technical features of the premium level Lexus, including keeping in lane and emergency braking/stopping. We explored leasing as an option and ended up with a good 48-month lease deal. Mo was very patient in showing us the use of the voice commands and features of the 12.5 in. screen for navigation and other uses. Mohamed Mayassi gave us the best car buying experience we have had over the past 14 years. Mark & Sandy Anderson More

Excellent service and attention to your needs Mohamad Mayassi was exceptional. He fit me to the right car, design, color and amenities. This is my first time buying a Lexus and really my first tim Mohamad Mayassi was exceptional. He fit me to the right car, design, color and amenities. This is my first time buying a Lexus and really my first time in 15 years buying a NEW car. It was a very pleasant and enjoyable experience. My interaction with the sales manager, Tony Rutherford, was also exceptional. They know how to treat their customers and know that I will highly recommend them. Thanks for making my buying experience so pleasant! More

EXELLECENT SERVICE Outstanding customer service and if you are in the area please ask for Mohamad Mayassi. Really nice salesperson and really care about his customers a Outstanding customer service and if you are in the area please ask for Mohamad Mayassi. Really nice salesperson and really care about his customers and I couldn't have asked for anyone better. Tracy Davis More